Norton AV 2003 AUTO-Update Crashes 100+ systems 1-7-04

[ebturner]

Attention Everyone
==================

Last night my personal computer system did its usual automatic wednesday Norton AV update. To my surprise, my system started to run very slow so I rebooted. It still seemed a bit slow. I went to open my Excel documents and it froze in the middle...for about 3 minutes before it opened the file. Additionally, it requested INTERNET access (firewall alert) to open my local file. Why would my local file need access to the internet?!?!?

I figured it was a local problem with just my setup. I disabled the "office av" plugin under the Norton AV settings and did a MANUAL live update. Only to find another 5mb of updates that needed to be done. My system still seemed a bit slower, but that solved the problem.

THEN, today...I went to my day job and found that every system in our government complex has the same problem. I have over 100 systems with Norton AV and the same problem! Additionally, many users stated that they had problems last night with their computers too...what gives?

There is nothing on the Symantec website about any problems with the latest "auto" update. I'm really upset that they would put out an auto update that was not fully tested or had the potential to cause such problems. Very unprofessional and I see a lawsuit on its way...

Anyone else have this problem today?
ET

[usil]

Look here:
http://discussions.virtualdr.com/sho...hreadid=154142

[ebturner]

Thanks, it all seems to be tied to the latest AV update that automatically loaded into everyones system.

I know that we are virus free and do not have any html viruses as some have experienced. Too many systems at one time with the same exact problem, just after the AV update.

The systems are fine if you shut off the Office AV plugin (other than being a little slower).

ET

[Cowboy622]

Got this from another board posted by Bob Cerelli:
This has nothing to do with Norton Updates, Viruses or Spyware etc.

For a description of the problem see:

http://slashdot.org/articles/04/01/0...tid=172&tid=95

On three computers, that had problems before and after the latest updates of Norton, went to:

https://getca.verisign.com/update.html

and installed the certificate. Now things work fine (right click and Word are back to normal).

Bob Cerelli

[ebturner]

Solution Found!

Web URL: http://service1.symantec.com/SUPPORT...04010810205113