CD & DVD burners & Code 41

[Bear359]

My CD & DVD burners are not showing up when I click the my computer icon. They do show up when I open device manager but they have the yellow exclamation warnings. When I click properties I see this message "Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)" I have tried to delete the registry that a few other places have suggested to fix the problem:
Start Registry Editor (Regedt32.exe).
Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

On the Edit menu, click Delete, and then click OK.
Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

But I get an error message saying "cannot delete {4D36E965-E325-11CE-BFC1-08002BE10318} Error while deleting key"
I have tried uninstalling the drives and rebooting but that doesn't work.
I am using Windows XP with service pack 3.
I have run virus, spyware and malware scans and they show nothing.
Any help would be great!

[Broni]

If you found those keys, deleting them may fix your problem.

I get an error message saying "cannot delete {4D36E965-E325-11CE-BFC1-08002BE10318} Error while deleting key"

First of all, make sure, you're logged in as Administrator.
If you're, right click on a key in question, click Permissions, and make sure, you have full control of those keys.

[Bear359]

If you found those keys, deleting them may fix your problem.

First of all, make sure, you're logged in as Administrator.
If you're, right click on a key in question, click Permissions, and make sure, you have full control of those keys.

I am logged on as the administrator but I still get the error message. I uninstalled the devices and tried to delete the registry and it still won't let me delete them.

[Broni]

...

right click on a key in question, click Permissions, and make sure, you have full control of those keys.

[Bear359]

...

Yes I have full control.

[Broni]

You're not trying to delete a whole {4D36E965-E325-11CE-BFC1-08002BE10318} key, but just LowerFilters key, right?

[Bear359]

You're not trying to delete a whole {4D36E965-E325-11CE-BFC1-08002BE10318} key, but just LowerFilters key, right?

I deleted all the registry key in the folder except one that says "Default REG_SZ (value not set)" There was nothing in there that said upper of lower filters before I did this. Did I majorly screw things up? If I did how can I fix it?

[Broni]

Hmmm....I don't know.
You should only remove Upper, Lower Filters entries (if exist).
If you didn't have those entries, you shouldn't have removed anything.
It's important to always backup the registry before making any changes.
I hope, you didn't mess up anything.

Now, about your problem (disregard #2)...

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

[Bear359]

Number 3 worked!! The drives are showing up but when I check the registry they haven't shown back up. I'm guessing they will come back on their own right? Thank you so much for the help, you are my hero!

[Broni]

Good news

when I check the registry they haven't shown back up

I'm not sure, if I understand....

[Bear359]

I went to burn a CD and none of my CD burning software are detecting the drives. The main one I use is Roxio Creator LE, it came preinstalled on my computer so I don't have a CD to reinstall it. Any ideas on why they aren't being detected?

[Broni]

Try another program, like CDBurnerXP: http://cdburnerxp.se/
Roxio itself may be responsible for your problems.

[Bear359]

Try another program, like CDBurnerXP: http://cdburnerxp.se/
Roxio itself may be responsible for your problems.

CDBurnerXP did detect the drives but doesn't work for me as well as Roxio did. Could it be anther registry error with Roxio?

[Broni]

Now wait. I'm not forcing you to use CDBurnerXP, but i simply want to know, if it works correctly.

[Bear359]

I didn't burn any CDs with but it did detect the CD & DVD drives.