Outlook Express Dies after Updates

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April 13th, 2006, 08:01 AM
Aussiblue

Outlook Express Dies after Updates

HP Pavilion a1040a running Windows Xp Pro Sp2 and Office 2003 Pro. After installing Microsoft's 7 updates yesterday outlook express which I use as a news reader doesn't work correctly. If I try to reply or post a new message it comes up with an error popup one being the "The address book failed to load. Outlook express is incorrectly configured, please reinstall." The other is "Outlook Express has encountered an error and must close" and it does. I can receive and read news Ok and Outlook 2003 which I use for email appears to work fine.

I have followed the instructions here http://support.microsoft.com/?scid=k...578&sid=global several times to try and reinstall outlook express but it doesn't seem to work. It version 6.00.2900.2180 and if I find stand alone updates for EI 6 and Outlook Express 6 it still says; Setup has detected a newer version of Internet Explorer already installed on this system. Setup cannot continue." The system file checker found nothing. I have tried the registry edits to say both IE6 and OE 6 are not installed (set IsInstalled (REG_DWORD) value to 0) but that makes know difference. Do I in fact need to reinstall all of XP SP 2 and if so how? Any other ideas?
April 13th, 2006, 03:32 PM
ProfessorU

Microsoft has pretty much rolled IE, OE, Outlook, and Messenger into one app with many heads. I would uninstall ALL of them and then reinstall. Hopefully this will foil the version checkers.
April 13th, 2006, 06:31 PM
poppy4

Quote:

Originally Posted by Aussiblue

After installing Microsoft's 7 updates yesterday outlook express which I use as a news reader doesn't work correctly.

Hi Aussiblue,
I can't help but think that this problem is related to the 'authentication' update.
I had concerns about it and did not download it, and even posted about it:
http://discussions.virtualdr.com/sho...d.php?t=204620
If you can find it in add/remove, you might want to remove it and see if that fixes your problem.
Just a shot in the dark, hth.
April 13th, 2006, 06:40 PM
Welshjim

Aussiblue--Did you try the uninstall/reinstall of OE described toward the end of the MSKB link you posted? (You probably should save your email messages somewhere before doing that.)
Some fairly generalized discussion here
http://www.microsoft.com/windows/ie/...orruption.mspx
April 13th, 2006, 10:03 PM
Aussiblue

Quote:

Aussiblue--Did you try the uninstall/reinstall of OE described toward the end of the MSKB link you posted? (You probably should save your email messages somewhere before doing that.)

Yes; didn't work - won't reinstall even if I "uninstall OE and IE6..

Quote:

Some fairly generalized discussion here
http://www.microsoft.com/windows/ie...corruption.mspx

Saw that too; not sure if it leads me anywhere though.

Quote:

I can't help but think that this problem is related to the 'authentication' update.
I had concerns about it and did not download it, and even posted about it:
http://discussions.virtualdr.com/sh...ad.php?t=204620
If you can find it in add/remove, you might want to remove it and see if that fixes your problem. Just a shot in the dark, hth.

Can't find it to uninstall so maybe I should just install the beta version of IE7 now.
April 13th, 2006, 10:13 PM
poppy4

Quote:

Can't find it to uninstall so maybe I should just install the beta version of IE7 now.

'Betas' and I never get along, so I'm waiting, but if you feel adventuresome
and your 'blood-pressure' isn't high to start with give it a go....:rolleyes:
April 14th, 2006, 04:12 AM
Aussiblue

OK after reading the MSKB article more carefully in the cold light of day after a nap the fix I was trying was for SP1 it seems I need to uninstall and reinstall SP2

Quote:

Windows XP SP2: Reinstall Windows XP SP2
For additional information about how to obtain and install Windows XP Service Pack 2, visit the following Web site:
http://www.microsoft.com/athome/secu...p/default.mspx (http://www.microsoft.com/athome/secu...p/default.mspx)
For additional information about obtaining Windows XP service pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
322389 (http://support.microsoft.com/kb/322389/) How to obtain the latest Windows XP service pack

For additional information about installing Windows XP Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
875364 (http://support.microsoft.com/kb/875364/) Detailed Windows XP Service Pack 2 installation walkthrough

..but those links really don't tell me how to do that.
April 14th, 2006, 05:02 AM
Aussiblue

OK I have found the XP SP2 installation CD gives the option to remove and add the OE component of XP; however doing this make no difference either.
April 14th, 2006, 03:09 PM
Aussiblue

Fixed it. Used Tools/Options Maintenance/Cleanup/Reset and now everything seems to work fine. I guess I should have tried simple things like this first. :)
April 14th, 2006, 03:35 PM
poppy4

Glad you got it resolved.
Thanks for posting back...:)
April 14th, 2006, 06:23 PM
Welshjim

Aussiblue--

Quote:

Tools/Options Maintenance/Cleanup/Reset

Reset???
April 15th, 2006, 12:45 AM
Aussiblue

Yes "reset." It deletes headers and message bodies and resets the folders so the messages will be redownloaded. This is in Vers 6.00.2900.2180 of Outlook Express used as a newsgroup reader only.
April 15th, 2006, 05:00 PM
Welshjim

Aussiblue--Same version of OE as I have, but I have no Reset option on the OE Tools/Options/Maintenance tab--not under the "Cleaning up messages" section or nor elsewhere on that tab. This is whether I am looking at emails or newsgroup messages.
April 15th, 2006, 05:56 PM
LindaHewitt

AussieBlue,

You wrote:

"This is in Vers 6.00.2900.2180 of Outlook Express used as a newsgroup reader only."

I just downloaded the latest updates two days ago but my Outlook Express is version 6.00.2800.1807.

I am using W2K with all the patches applied but I am wondering why the OE version is different? Anyone have any ideas?

Linda
April 15th, 2006, 06:33 PM
poppy4

Linda this is what I have using XP Pro, so the diff may be the OS.
"Microsoft Outlook Express 6
6.00.2900.2180 (xpsp-sp2-rtm.040803-2158)"
April 15th, 2006, 06:57 PM
LindaHewitt

Poppy,

Do you have a reset button on your maintenance tab?

I do not have one but then I don't have the latest version either.

Linda
April 15th, 2006, 07:19 PM
poppy4

Linda
Nope.....can't find it either.
Blue might have meant something in the newsgroups?....I don't use them so don't know myself.
April 15th, 2006, 07:31 PM
Welshjim

I think the version number does vary with the version of Windows. But it is also changed by the Critical Updates you install.
Using WinXP Pro SP2, the version of msoe.dll that I have is 6.0.2900.2869. My version of OE per Help|About Outlook Express, is the same as poppy's and Aussiblue's.
April 15th, 2006, 09:50 PM
Welshjim

Aussieblue--Maybe you have this problem
http://support.microsoft.com/kb/918165
The Symptoms section may need some updating.
April 15th, 2006, 10:18 PM
Aussiblue

Quote:

Aussieblue--Maybe you have this problem
http://support.microsoft.com/kb/918165
The Symptoms section may need some updating.

Don't think so as, although I have Hp photosmart installed that value in the registry is already set to one and I have none of the other symptoms. My options in maintenance/cleanup in order down the window include: compact, Remove Messages Delete and Reset. what are yours? I think I compacted before resetting so maybe that had something to do with it or perhaps the fact I am also running Outlook 2003.
April 15th, 2006, 10:29 PM
Aussiblue

It seems others have the reset option too. See http://www.ntcompatible.com/outlook_...es_t33708.html and http://www.samspublishing.com/librar...eqNum=229&rl=1 and http://homepages.cs.ncl.ac.uk/gerry..../w2kguide.htmlor just do a google search to find more references to it.
April 15th, 2006, 10:41 PM
Aussiblue

Perhaps it is in your IE7 options see http://help.bellsouth.net/bellsouth/...f-5582013e4393 By the way I always open OE from IE7.
April 15th, 2006, 10:59 PM
Aussiblue

Quote:

Poppy,

Do you have a reset button on your maintenance tab?

I do not have one but then I don't have the latest version either.

Note, as indicated in my posts it is not on the maintenance tab itself you have to hit cleanup first.
April 16th, 2006, 02:27 PM
Welshjim

Aussiblue--

Quote:

as indicated in my posts it is not on the maintenance tab itself you have to hit cleanup first.

Ah, that is a different matter. As can be seen, the Maintenance tab, itself has a "Cleaning up Messages" section.
April 16th, 2006, 03:05 PM
poppy4

Quote:

Originally Posted by Aussiblue

Note, as indicated in my posts it is not on the maintenance tab itself you have to hit cleanup first.

Thanks for clarifying that. I've always been hesitant to click on 'cleanup', didn't want to automatically do it....but now I see the choices....and the reset...:)
April 16th, 2006, 03:23 PM
LindaHewitt

I have also been hesitant about clicking on cleanup or related tabs without knowing for sure what the specifically the function does.

I have been caught more times than I would like to admit when a function created a bigger problem for me that I had to fix.

Can you tell me what happens if I click on cleanup?

Thanks,

Linda
April 16th, 2006, 03:31 PM
poppy4

Linda,
a window opens with the choices of
compact
remove messages
delete
reset
you can click on cleanup and no action will take place until you make a further choice....so it is safe to open the clean up window.hth