HijackThis Log File - WD PC

[JodyWood]

I have run AdAware and SpyBot. Have not been able to run online scans. Have not been able to perform Windows Updates. Can access some areas of the web (like www.msn.com), but not others (like windows updates, online scans).

It also appears there is some permission issues going on with files on the pc. I have attempted to correct the permissions issue by going into safe mode (for xp home) and going to the security tab for the C: drive, moving to advanced and then taking control of ownership back to the Administators group. It appears to help with some things, but not sure it is clearing all related issues.

Here is the Hijack This log file...
Logfile of HijackThis v1.99.1
Scan saved at 6:49:25 AM, on 10/15/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\cisvc.exe
C:\Program Files\ICRAplus\ICRAplus\ICRAplus.exe
C:\Program Files\ICRAplus\ICRAplus\InternetProxy.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\backWeb-7288971.exe
C:\QUICKENW\QWDLLS.EXE
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Common Files\Real\Update_OB\rndal.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ms101.mysearch.com/sa/srchlft.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BitWise Systems, Inc.
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\backWeb-7288971.exe
O4 - Global Startup: Quicken Startup.lnk = C:\QUICKENW\QWDLLS.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Support - {28CF2467-E954-4EC5-A940-D5E5099448A4} - C:\Program Files\Internet Explorer\SIGNUP\Presario.htm (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1129330972203
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1129363618250
O17 - HKLM\System\CCS\Services\Tcpip\..\{7CC51782-CDA0-467B-A4E9-78CB3454C385}: NameServer = 204.127.202.4,216.148.227.68
O23 - Service: ICRAplus - OPTENET - C:\Program Files\ICRAplus\ICRAplus\ICRAplus.exe
O23 - Service: Internet Proxy - Unknown owner - C:\Program Files\ICRAplus\ICRAplus\InternetProxy.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - Unknown owner - C:\WINDOWS\system32\pctspk.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

[JodyWood]

Has anyone had a chance to look at this yet? Hate to seem impatient, but just curious. Thanks in advance for all your help! This is a great forum!

[lgbpop]

^bump

[crunchie]

Not seeing much there.

===============

Run HiJackThis, click "Scan", then check(tick) the following, if present:


R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ms101.mysearch.com/sa/srchlft.html


Now, close all instances of Internet Explorer and any other windows you have open except HiJackThis, click "Fix checked".

===============

After rebooting, rescan with hijackthis and post back a new log. Please let me know how your pc is now.

[JodyWood]

I have removed those 2 items mentioned above. The log looks good to me now as those items are gone and the rest looks basically the same. So, I'm moving on. Thanks for reviewing and giving your feedback.

In regards to the Windows Update issues, I traced that to be an issue with Norton program removal - appearently the removal messes up BITS (Background Intelligent Transfer Service). I found this solution here - http://www.dslreports.com/forum/rema...soft;mode=nest.

Only being able to access some web pages and not others was traced to a program that was installed on the computer that I removed. The program was C:\Program Files\ICRAplus\ICRAplus\ICRAplus.exe. Not sure where the program came from...and the owner did not know either.

After getting the other issues resolved, I do believe the permission issues were cleared up by...
Going into safe mode (for xp home) and going to the security tab for the C: drive, moving to advanced and then taking control of ownership back to the Administators group.

Hopefully, this adds some additional insight for others.

Thanks,
Jody Wood

[crunchie]

Thank you for the feedback . Norton can be such a pain.