[RESOLVED] More Problems, Zonealarm Help please

[gep]

Hello All, since getting rid of Norton Security and installing Zonealarm 3.1 and Norton Anti-virus 2005 with worm protection i have had problems, which, are being sorted, or where being.

BIG Problem. i installed the latest version of Zonealarm, thinking that it would allow Google search bar and one or two other programs to appear in my Systray, BAD decision.
I allowed Zonealarm New version 6 to download over my previous version 3.1, and now i have a Not working version of Zonealarm. It says in big Red Letters System Error, Please Reboot
I have rebooted and rebooted my computer many times, still not working, not protecting. I installed a fresh copy having uninstalled the previous version 6, still the same. I even went and allowed Pro to trial to sort it out.

Please can anyone help??

Sent an email to Zonelabs but could be days before i get an answer.

Thanks, GEP

[gep]

Hello All, tried to get registered on Zonealarm, had trouble, but eventual did.

Seems that there is a Fault with Version 6 and they are working to fix it, it has affected quite a few.

So, if it is not known here, don't touch Zonealarm 6 until there website, or website forums have the fix.

Well good news, did a System restore, installed version 3.1 (Good job i did not delete it) there was a problem in that inside 3.1 i could not choose anythink as it was mostly blank, programs etc on left where missing, but looked like it was operating besides that, so i Uninstalled version 3.1 Chose Clean Install, rebooted installed version 3.1 again and version 3.1 is in full operation.

GEP

[gep]

Hello All, as you know i have had problems with Zonealarm, different ones, but the main one was a System error please Reboot.

Received this message below, but, not that brave to try it out at present, but will post it here for someone who wants or has already upgraded to Version 6 of zonealarm.

Please post and let me know if it was succesful.


This is a message i received from Zonelabs today Re:Error

Thank you for contacting Zone Labs Technical Support.

I understand you are receiving a System Error.

This is most likely due to corruption within Zone Alarm. Please use the
procedure below to completely remove Zone Alarm, and then reinstall the
latest release by itself.

Clean Uninstall Procedure

Part 1. Uninstalling the program.
1. Click on start
2. Click on All Programs
3. Click on Zone Labs
4. Right Click on Uninstall Zone Labs Security
5. Select Properties
6. Click in the Target box and scroll all the way to the right
outside the quotes
7. Type the following with a space in front of it: /rmlicense
8. Click Apply
9. Click OK
10. Disconnect your computer from the internet
11. Double click the ZA icon by the time
12. Click on Overview
13. Click on the Preferences tab
14. Remove the check mark from Load Zone Alarm at start up
15. Remove the check mark from Protect the Zone Alarm Client
16. Restart your computer
17. Click Start
18. Click All Programs
19. Click Zone Labs
20. Click Uninstall Zone Labs Security
21. Click yes on the Security warnings, and proceed with the
uninstall

Part 2 Cleaning up remnants
Windows 2000/XP
1. Shut down you computer
2. As you start it up tap the F8 key on your keyboard until you
see a startup menu
3. Use the arrow keys to highlight Safe Mode
4. Press Enter
5. Log into the Administrator account
6. Click Yes to any warning messages that come up.
7. Open My computer
8. Open the C: Drive
9. Open the Program Files Folder
10. Delete the folder labeled Zone Labs, if not present proceed to
next step.
11. Close this window
12. Open My Computer
13. Open the Windows Folder
14. Delete the Internet Logs folder, if not present proceed to next
step
15. Open the System32 folder
16. Delete the Zone Labs folder, if not present proceed to next step
17. Close this window
18. Click Start
19. Click Search
20. If an assistant comes up select All Files and Folders
21. Do a Search for and delete any of the following files found:
· vsdata.dll
· vsdata95.vxd
· vsdatant.sys
· vsmon.*
· vsmonapi.dll
· vsnetutils.dll
· vspubapi.dll
· zlparser.dll
· vsxml.dll
· zlavscan.dll
· zaplus.*
· zapro.*
· zlparser.dll
· zonealarm.exe
· zoneband.dll
· vsinit.dll
· vsutil.dll (please right-click, Properties -> Version to be sure itis
a ZA file. Do NOT delete this file unless it is a Zone Labs file!)
· GLB*.* (delete any of these that you find in any of your TMP or
TEMP folders)
22. Click on Start
23. Click on Run
24. Type Regedit
25. Click OK
26. Navigate down to the following path
hkey_local_machine\software\
27. Click the Zone Labs folder so it is highlighted
28. Press Delete on your keyboard to remove it. Click on Yes when
the warning displays.
29. Navigate to the following path
hkey_local_machine\system\current_control_set\services
30. Click on the Vsdatant folder so that it is highlighted
31. Press Delete on your keyboard to remove it. Click on Yes when
the warning displays.
32. Close Registry Editor
33. Right Click on the Recycle Bin and select empty
34. Restart your computer

Windows 98/ME
============
1. Click Start, Run
2. In the Run box type in MSConfig
3. Click OK
4. Click the Advanced Button
5. Place a check in Enable Startup Menu
6. Click OK, then OK again
7. Restart your computer
8. Upon restart choose Safe Mode off the menu by using the
arrow keys on the keyboard and pressing Enter
9. Once in Safe Mode close the help and support screen
10. Double Click My Computer
11. Click Tools, Folder Options, View Tab
12. Place a dot next to "Show Hidden Files and Folders"
13. Remove the check from "Hide Protected Operating System Files
(Recommended)"
14. Choose Yes to the warning
15. Click OK
16. Double click "C:"Note: In the future steps if you do not see any
files or folders, please click the "Show Files" link to view them.
17. Double Click the "Windows" Folder
18. Double Click the "System" Folder
19. Scroll almost to the bottom of this windows and find the
file "VSData95" (It may or may not say .VxD at the end of it)
20. Highlight the "VSData95" that you found and press Delete on
your keyboard, Click Yes
21. Close Windows Explorer
22. Click Start, Run
23. In the Run box type in RegEdit
24. Click OK
25. Click the + next to HKEY_LOCAL_MACHINE
26. Click the + next to SYSTEM
27. Click the + next to CurrentControlSet
28. Click the + next to Services
29. Click the + next to VxD
30. Highlight the "VSData95" folder
31. Press Delete, click Yes
32. Close the registry Editor
33. Do a search as stated in 2000/XP section for files from step 21.
34. Click Start, Run
35. In the Run box type in MSConfig
36. Click OK
37. Click the Advanced Button
38. Remove check in Enable Startup Menu
39. Click OK, then OK again
40. Restart your computer
If anyone tries it, please post back, give me some courage to do this myself.

Hope this helps, GEP

[gep]

Hello All, got the courage to go through that list from Zonelabs, well i was forced.

Anyway, good news, it worked, i have Zonealarm 6 on with no faults, i hope.

Works for XP on mine anyway.

GEP

[CincyJim]

Albeit 2009, this problem is still lurking. I've deleted the referred XP files, now to re-install Zone Alarm.

No, I'm not in love with ZA, but I am in love with the animated ZA internet activity icon in the system tray. It is a cute little bugger that shows outgoing/incoming traffic.