Thank you for the quick responses. The software actually dials up the modem itself but what happens now is the modem never dials. An error comes up saying can not connect. The DSL is in the always on mode and connected via a DSL modem and Linksys Wireless Router. The software is called MediClaim by Verity:

http://www.verity.com/products/mediclaim/

Their support is terrible.

Carol