SECURE?? AOL??? OK, since getting rid of AOL isn't an option, if it would be possible to close all running programs via program manager to ensure no conflicts, you could then scan using NAV. ZA should peacefully co-exist with AOL, and in fact could be helpful in determining the source files of the trojan through program alerts when it attempts to phone home. Of course, I don't know how much of this will be possible since I don't know the users skill or comfort level. This may be a tough one to resolve without a knowledgeable friend or relative going to her computer.