Symantec & Service Pack 2

[bojovan]

I noticed after installing service pack 2 that it seems not to favor Norton Anti Virus software and also when I run Symantec updates with SystemWorks, Symantec Common Client Updates, will not complete.

[Steve R Jones]

I've heard there will be a patch for Norton 2004...

My Norton Corp version gets updates ok.

[DuaneB]

Here are a couple of items from Symantec's Q&A about SP2.
http://www.symantec.com/techsupp/sp2/faq.html


Q: Why does the Windows Security Center say that the status of my Norton security product is "unknown."

A: Your Norton security products contain tamper protection features that prevent malicious code from determining their status. This tamper protection also prevents the Windows Security Center from determining the status of your Norton security products. Shortly after Microsoft releases Service Pack 2, Symantec will make a correction available through LiveUpdate. This correction will allow the Windows Security Center to correctly identify the status of your Norton security products.


Norton AntiVirus
Installing Service Pack 2 will not affect Norton AntiVirus. The Windows Security Center will be aware that you have Norton AntiVirus installed, but it will not be able to determine its working status due to Symantec's tamper-protection technology.

Norton SystemWorks
Installing Service Pack 2 will not affect Norton SystemWorks. The Windows Security Center will be aware that you have Norton AntiVirus installed but it will not be able to determine its working status due to Symantec's tamper-protection technology.

[bojovan]

No matter what I try I can not get Symantec Common Client Updates. I have read all the articles I can find but I have not yet been able to fix problem...If there is a fix could someone give me step by step instructions. Running SystemWorks 2003

[DuaneB]

Check out this Knowledge Base article from Symantec. Expland the section called "Norton AntiVirus installed as part of Norton SystemWorks".

LiveUpdate error when installing the Symantec Common Client program update for Norton AntiVirus 2003
http://service1.symantec.com/SUPPORT...rc=bar_sch_nam

[robotfighter]

I have a similar issue with McAfee!! It just hangs when I attempt to update. I can't find any patches or fixes.

[DuaneB]

robotfighter, you should start your own thread. Have you tried a repair?

Start > Control Panel > Add/Remove Programs

Scroll down to your McAfee anti-virus program and click Remove. When it opens, choose Repair and let it go through the process. Reboot. Try again to update.

[bojovan]

Originally posted by DuaneB
Check out this Knowledge Base article from Symantec. Expland the section called "Norton AntiVirus installed as part of Norton SystemWorks".

LiveUpdate error when installing the Symantec Common Client program update for Norton AntiVirus 2003
http://service1.symantec.com/SUPPORT...rc=bar_sch_nam

I went to the recommended Symantec support site printed out the instructions and followed them to the letter... It was time consuming but fixed the problem and everything is back to normal... Thanks

[DuaneB]

Glad you got it, bojovan. It's good to know when one of those Symantec Knowledge Base articles actually works.