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  1. August 15th, 2004, 07:14 PM #16
    Jim Simon
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    I ran the diagnostics and it says Drive 0: ST380013AS - Pass

    Could it be something about the CD drive?
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  2. August 15th, 2004, 09:01 PM #17
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    paisan
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    You could try windows xp home setup disks. I believe you need 6 floppies. Boot from the first floppy and follow the steps and try to get to the recovery console.

    Microsoft boot disk download:

    http://www.microsoft.com/downloads/d...5-BD5AFEE126D8
    Micro$oft Works - I Finally Understand the Definition of an Oxymoron.
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  3. August 15th, 2004, 09:07 PM #18
    Jim Simon
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    I'll give that a try. I've run about every test I can find and everything passes. Thanks a bunch.
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  4. August 15th, 2004, 09:18 PM #19
    DrMDJ
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    I "believe" that 8400 uses an SATA drive, and which is attached to a raid host controller. If so the Recovery Console does not have a driver for this by default. It needs to be supplied at the start of the recovery console process (by hitting F6 and providing the driver(s) via floppy). Without this the drive is not seen.

    I think this link here has the drivers you want.
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  6. August 15th, 2004, 09:30 PM #20
    Jim Simon
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    OK, I'll give that a try first. I sure appreciate it. Will check back.
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  7. August 15th, 2004, 10:00 PM #21
    Jim Simon
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    It won't install the driver I downloaded. It asks for a company disk with setup.exe on it.

    How can you tell if RAID is enabled?
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  8. August 15th, 2004, 10:09 PM #22
    DrMDJ
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    You downloaded the R78496.exe, ran it to create the floppy, and passed that to setup (by pressing F6 at the appropriate time)? And after searching the floppy it said it found no dirvers, or couldn't install them?

    PS. Whether raid is enabled or not is not particularly the issue here. The issue (my guess any way) is that the (SATA) controller itself (whether operating in raid or non-raid mode) is not one that the recovery console drivers can natively account for (thus you have to supply a driver).
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  9. August 15th, 2004, 10:13 PM #23
    DrMDJ
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    By the way, I just looked (should have before) at the id string returned when you ran the diagnostics (ST380013AS). That definately is an SATA drive, so I think I am on target about what the problem is here.
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  11. August 15th, 2004, 10:17 PM #24
    Jim Simon
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    The exact message is:

    txtsetup.oem could not be found.
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  12. August 15th, 2004, 10:29 PM #25
    Jim Simon
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    Sorry Dr, I downloaded the driver direct to the floppy. Did it the right way and it's working now, thanks a million.
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  13. August 15th, 2004, 10:33 PM #26
    DrMDJ
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    WHEW!, had me worried there. LOL. Figured that's what had happened. Glad all is well. And thanks for posting back...
    Please remember to post back whether your problem is resolved or
    not, so that others may gain from the knowledge.
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