Thanks VerLux and Tufenuf, you both saved the day for me and probably many others as well! This is one of the first places I came for help, knew there would be something here if I could just stay online long enough to grab it. What a nightmare! Seems everyone I know got slammed with this one today. Followed VerLux's instructions first, to keep up and running long enough to get Symantec download from Tufenuf's link. Had to turn off Outpost Firewall (for whatever reason I could not and still can't access any web pages with firewall on). Machine still not acting quite right, so will probably run tool again per Symantec's advice to run it twice. Anyway, thanks for posting the pertinents! -Kat