Library not Registered error

[glomedia]

I've started to get error messages whenever I try to do two things on my computer that always worked fine before. Both message boxes are titled Internet Explorer Script Error and begin with "an error has occurred in the script on this page."

1. The first occurs when I open Norton Antivirus 2002

Error: Library not registered
URL: res://C:\PROGRAM%20FILES\NORTON%20ANTIVIRUS\NAVUI.DLL/navstats.htm

2. The second occurs when I choose "Print Preview" for an Internet Explorer web page

Error: Library not registered
URL: res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/preview.dlg

How do I register these libraries?

And out of curiosity, how did they get "unregistered" in the first place? (And besides that, I don't even know what an Internet Explorer script has to do with Norton Antivirus. I'm not even logged onto the internet at the time and IE isn't even open ... ah, computers )

[deltarho]

One possibility is a badly written Browser Help Object (BHO) which you may have downloaded either wittingly or not.

My first port of call would be a spyware scan with both Spybot S&D and Hijackthis

If you are unfamiliar with Hijackthis then come back and I'll let you have a little app which will get you through it quickly and copy the logs generated for posting back here.

[Ridgerunr]

To properly register .dll, .exe, .ocx, .tlb, .vxd files for the registry to recognize them. Go to Start>run>and type in:

C:\WINDOWS\SYSTEM\REGSVR32.EXE /I C:\WINDOWS\SYSTEM\SHDOCVW.DLL <spaces on either side of /I> Press <enter>

for I.E. 5 users only

C:\WINDOWS\SYSTEM\REGSVR32.EXE /I C:\WINDOWS\SYSTEM\SHDOC401.DLL <enter>

After confirmation:

C:\WINDOWS\SYSTEM\REGSVR32.EXE /I C:\WINDOWS\SYSTEM\MSHTML.DLL <enter>

Compliments of axcel216

Perhaps this may help...

[DuaneB]

Norton Antivirus has a script blocker. I turn mine off.

[EDIT]
The script blocker, not the antivirus program.

[deltarho]

..... that always worked fine before.

[glomedia]

Thanks everybody. Now I've got feedback (and some more questions) for ya...

First, DuaneB: Duane, I went into NAV to try to turn off script blocking as you suggested. The problem is that the first "Explorer script error" message generates more error messages as I advance. The end result is that I could not change any options and a NAV message eventually stated that "Script Blocking may not be installed correctly." As deltarho stated so succintly, "it always worked fine before," so I don't think that the script blocking issue is the root of the problem. But thank you for contributing the suggestion. (I always appreciate replies to my posts - I need all the help I can get )

To Ridgerunr: Ridgerunr, I've been searching all over the web for tweaks like you describe that will register things that are not registered. However, I'm nervous about altering the Registry. I just want to be on the safe side and be sure of something: I'm using IE 6.0. Are your instructions safe with IE 6.0? Also, does this axcel216 have a web site reference for those commands? I'd like to see if there is a solution for the NAVUI.DLL problem.

In my "research" into this yesterday, I came across some registry tutorials (all making me nervous about how one wrong entry can ruin your system). One site had a statement that stuck in my mind: Sometimes it's better to reinstall an app than to attempt a registry fix, since the reinstallation often fixes the problem - which leads me to deltarho...

Deltarho: I looked at your link to the Spybot site... sounds intriguing and I'd like to download it. When you mentioned BHOs, it got me to thinking though:

Ever since I installed Microsoft Office 97 (Professional) a week or so ago, I noticed a few anomalies, like (1) these Internet Explorer Script Errors, (2) generic "e" icons in my IE Favorites instead of a site's custom icon (although those may have been present before the Office 97 install - I can't remember exactly), and (3) other script error messages when I try to view a folder as a web page. IE 3.0 was the most recent browser in Office 97's day, so I'm wondering if something in IE 6.0 may have become overwritten when I installed Office.

If you have any opinions or theories, I'd be glad to hear them. Do you think this calls for a reinstall of IE 6.0? Would that probably solve all the problems at once? Is there a patch that you know of?

Thanks again experts.

[deltarho]

It is worth a shot. I found that IE6 was the flakiest of the lot and repaired it three or four times before SP1 came along and, on my machine, is much better behaved. Try a repair before a reinstall - that will spot some out of date dlls, if any, and you may be in business in no time.

[Ridgerunr]

Hi glowmedia,, I've used these commands with every version of Win9x and I.E. since IE 5.0 with no problems. The second command,however, as i said, is only used if your running IE 5.xx. If your running any flavor of IE 6, use only the first and third ones. After entering and pressing <enter>,you will see a confirmation box that it was successful and you just "ok" that. Reboot after you've done both of them. Be sure to type them exactly as given,with all Caps.
Just about anything you do on these ol' machines,and especially concerning the registry, has it's worries,but as i say,imho,these are about as safe as you can get. Otherwise i wouldn't suggest doing it.

His site may be a' bit hard to get to at times because of over useage of bandwidth with zillions of people trying to access it. And, it is, after all, and AOH*ll site . But this guy axcel, has so many good tips it can fry your brain if you try to comprehend them all at once. Find him here: http://members.aol.com/axcel216/

Kell~~~~

[markp62]

glomedia, using the regsvr32.exe command is safe to use, as you are not personally going into the registry. It is not a tweak, just a means to quickly register/unregister a server app.

[Welshjim]

glomedia--The absolutely least of your problems--that Favorites icons (Favicons) have changed to "e".
I think you have your answer here
http://discussions.virtualdr.com/sho...hreadid=138928

[PCSolutions]

Have you looked at this yet?

Error: "Internet Explorer Script Error..." when starting Norton AntiVirus 2002

[glomedia]

I love this forum. I get so much help. Again, I have some acknowledgments and questions for my helpers.

Deltarho, you mentioned trying to repair IE 6.0 before reinstalling. How do you go about repairing it? Is this done through Windows Update?

Ridgerunr and Welsh Jim, thanks for the links. I'll check them out. (I've already checked out Welsh Jim's – a link to my own post… glad he reminded me. )

And yes, PC Solutions, I did see that document on the NAV support site. I did what it said (run LiveUpdate), but that didn't solve the problem. It did lead me to their email support though, so I sent in a report about my particular error. (They'll probably tell me to reinstall IE 6.0, but I await their response; will post back the solution when I get it.)

Cheers,

[deltarho]

Repair via Add/Remove Programs. If no entry then execute: rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"
via Start>Run...

[Welshjim]

glomedia--It takes a little digging to find the Internet Explorer Repair Tool in Add/Remove Programs. Another place is Start|Programs|Accessories|System Tools|System Information|Tools|Internet Explorer Repair Tool|Wait. Reboot.