Internet Explorer 6 keeps not responding.

[reddice]

When I am just browseing or clicking a link or going back to a page at random times my browser will just freeze up, I can still minimize it but it does not respond. Then when I click it is says it is not responding and then I click to close it and I tell it to end program then it tells me if I want to send a error after like the 10th time I just cancelled.
Another problem is that when I go to close open windows that have been opened for a while I get a explorer.exe crash which crashes and reloads everything.

[Prophet]

Tried a viruscan?

http://housecall.trendmicro.com/

[Kleinkramer]

We'd like to have a closer look at your configuration:

Go to http://www.spywareinfo.com/downloads.php#det, and download 'Hijack This!'.

Unzip it, launch Hijack This, then press "Config" > "Miscellaneous Tools", and press "Generate Startuplist Log"

This will generate a text file that will list all running processes, all applications that are loaded automatically when you start Windows, and more.

Go to Edit > select all, copy it and post its contents here.

[reddice]

StartupList report, 4/19/2003, 3:54:09 PM
StartupList version: 1.52
Started from : F:\Tools\Utilities\Hijackthis\HijackThis.EXE
Detected: Windows XP SP1 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Microsoft Broadband Networking\MSBNTray.exe
F:\Tools\PTFB\PTFB.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Executive Software\DiskeeperWorkstation\DKService.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
F:\Tools\Utilities\Hijackthis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\Documents and Settings\Tony Ramirez\Start Menu\Programs\Startup]
PTFB.lnk = F:\Tools\PTFB\PTFB.exe

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Microsoft Broadband Networking.lnk = ?

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ccApp = "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
ccRegVfy = "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
TkBellExe = "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
QuickTime Task = "C:\Program Files\QuickTime\qttask.exe" -atboottime

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=*Registry value not found*
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
NAV Helper - C:\Program Files\Norton AntiVirus\NavShExt.dll - {BDF3E430-B101-42AD-A544-FADC6B084872}

--------------------------------------------------

Enumerating Task Scheduler jobs:

1 Copernic Intra-Daily ~TONYRAM57 Tony Ramirez.job
2 Copernic Daily ~TONYRAM57 Tony Ramirez.job
3 Copernic Weekly ~TONYRAM57 Tony Ramirez.job
4 Copernic Monthly ~TONYRAM57 Tony Ramirez.job
Symantec NetDetect.job

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\system32\Macromed\Director\SwDir.dll
CODEBASE = http://download.macromedia.com/pub/s...ctor/swdir.cab

[YInstStarter Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\yinsthelper.dll
CODEBASE = http://download.yahoo.com/dl/installs/yinst.cab

[{41F17733-B041-4099-A042-B518BB6A408C}]
CODEBASE = http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe

[RdxIE Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\RdxIE.dll
CODEBASE = http://207.188.7.150/05adb956102a785...p/RdxIE601.cab

[OPUCatalog Class]
InProcServer32 = C:\WINDOWS\System32\opuc.dll
CODEBASE = http://office.microsoft.com/productu...ntent/opuc.cab

[Update Class]
InProcServer32 = C:\WINDOWS\System32\iuctl.dll
CODEBASE = http://v4.windowsupdate.microsoft.co...685.3824305556

[{AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A}]
CODEBASE = http://www.wildtangent.com/install/w...mes/wtinst.cab

[Symantec RuFSI Registry Information Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\rufsi.dll
CODEBASE = http://security.symantec.com/SSC/Sha.../bin/cabsa.cab

[Live365Player Class]
InProcServer32 = C:\WINDOWS\DOWNLO~1\Play365.dll
CODEBASE = http://www.live365.com/players/play365.cab

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\System32\macromed\flash\Flash.ocx
CODEBASE = http://download.macromedia.com/pub/s...sh/swflash.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\System32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll

--------------------------------------------------
End of report, 5,879 bytes
Report generated in 0.090 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only



That is everything. I think it's the buggy IE which is causing it.

[Kleinkramer]

That looks like a pretty clean log, and we can be reasonably certain this isn't caused by any software or spyware.

I'd start by doing some house cleaning:

Shut down Internet Explorer and Outlook Express.
Go to Control Panel/Internet, and clear your temporary Internet Files.
Also click 'delete cookies'.
Also clear your History.
Go to the 'Content' tab, click 'Autocomplete', and clear your forms and passwords cache.

Now go to the Advanced tab, and click Restore Defaults.
Go to the Security tab > Internet, and click restore defaults there as well.

Empty the entire contents of your Documents and Settings\UserName\Local Settings\Temp folder folder, and empty your recycle bin.

Now have Windows verify the integrity of the System Files:

Click Start , and then click Run .

In the Open box, type sfc /scannow , and then click OK . Note that you may be prompted to insert the Windows XP installation CD-ROM.

Now repair Internet Explorer.

In XP this can be done in a number of ways:

Go to Start > Run and paste the following:

rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 %windir%\Inf\ie.inf


Click OK.


If no joy, have a look here: How do I repair Internet Explorer in Windows® XP?

Alternatively, go to Start > Run > Regedit.

Drill down to the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4383}

Rightclick the IsInstalled value in the right pane, click 'Modify', change its value from from 1 to 0, and then click OK .

Quit Registry Editor.

Now you'll be able to download and reinstall Internet Explorer.


Tell us how you get on!