Contacts in Outlook

[Danny-boy]

I have a user that has added 2 contacts to his 'contacts' address book. When he sends e-mails to these, he gets an error back that says e-mail unable to be sent because the recipient is not in address book. Anyone ever experience this or have any ideas?
Thanks.

W2K
Outlook 2K

[Virtual Patient]

Hi

I came across this once before - something to do with address books in different user profiles?

VP

[Danny-boy]

The user has the only profile on his PC. But I'll look closer at this. Thanks.

[Danny-boy]

I just discovered he has another problem. He sent an e-mail that contained the following:

Category=10
Sub-Category=105
Category=62
Sub-Category=621

The recipient recieved it like this:

Category(the 10 was changed to a square)
Sub-Category(the 10 was a square, then the 5)
Categoryb
Sub-Categoryb1

The 10 was changed the the symbol of a square
The 62 was changed to the letter b.

Weird huh? Is it because of the way he used the = w/out using spaces? Any help appreciated. thanks!.

[Virtual Patient]

Hi

The symptom with the squares is usually something to do with a missing font on the receivers machine.

Have you tried the internet explorer repair tool - just in case there is something going on in there?

VP

[Danny-boy]

No, I don't know how to use that tool. I think I've figured out that the message changing the numbers to squares and the letter b IS a font related issue. The user was forwarding an e-mail he recieved from outside the company and it screws up when he sends it to anyone here.

I'm still not sure what's up with the contacts. I've had him delete them from his contacts list and send a test e-mail to each just to see if he gets the error about not being in public address book.
Thanks.

[Virtual Patient]

Hi

The internet explorer repair tool can be found ; control panel > add/remove programs > scroll down and highlight Internet explorer and click to add/remove > a new window will open listing options to uninstall or repair internet explorer - just follow the instructions there. This action has solved many varied problems in the past - hope it works for you!

VP

[Tuttle]

There's a mail encoding standard called MIME quoted-printable encoding. Basically, anything which isn't 'normal text' is encoded with an equals sign followed by two hexadecimal digits indicating the character. It's not a font thing, it's probably just that Outlook is being braindead (surprise, surprise) and marking the message as quoted-printable without properly encoding the equals signs.

[Danny-boy]

I've seen MIME related references in my hotmail account but never in Outlook. But thanks, Tuttle.

The sender used "plain text" wheras here we all set up using the MS rich text. Could this have done it?

[K G G]

Danny-boy,

In regards to your first stated problem ...gets an error back that says e-mail unable to be sent because the recipient is not in address book.

We use multiple addressbooks within the company and of course users add their own. This can cause various headaches. Check these things out first:

In the folder list (view-->folder list), right-click the contacts folder and check under properties if it is selected to show as an Outlook address book.

Then in control panel-->mail, check the sequence under 'addressing'.

Let's see where we go from there.

[buf]

Is it possible that the two added contacts in the address book contain errors??!!

[Danny-boy]

Hi buf....nope, no errors.

K G G - Contact/properties/outlook address book/ it is checked to show this folder as e-mail address book.....called contacts.

CP/mail/addressing-show this address list first is "global address list; keep personal addresses in is "contacts"; when sending mail.....it is Global Add Lst
Contacts.

[K G G]

DB - good so far.

Next thing I would do is switch the 'when sending mail' to have the contacts in first place. Don't really know why, but it does make a difference in our setup.

Next, when selecting the addressbook button in the Outlook toolbar, scroll to the bottom and verify if there's only 1 contacts folder listed.
Depending on your setup, there could be multiple (e.g. from the exchange server mailbox, the client machine etc.).
How many does it show ?