No Sound on Laptop with 2K or XP

[LotusAstra]

Hi again all, i think this is posted in the right place...

The problem is there is NO sound at all on my mates LapTop after installing 2K or XP from fresh. never tried 98 on it tho!

When he got it, it came with 2K installed and sound worked cool, but for obvious reasons he decided to reinstall 2K again... between him and his misses they done it but it had no sound, he has since decided to get XP and try that... still no sound!

...so, he's now given me the task of trying to fix it! i've reinstalled XP from fresh again, still no sound... after some searching on the net i've found that the soundcard is supported by XP and it has the needed drivers on the XP disk... and nothing apears wrong to me in device manager... (i did try 2K drivers on XP with no luck, so i used the rollback feature)

System Specs
CPU: AMD k6-2 300mhz
RAM: 64mb
GFX: S3 ViRGE MX
SND: ESS AudioDrive ES1869
BIOS DATE: 03/28/96
Don't know manafacture of it b'cuz the case is unbadged except for "Notebook" (is that a make? like HP, Dell etc) on the top and MODEL# 1300 on the label with serial# etc on the bottom...

so basically i've tried all i know, (not 2 much!) as i've never had this such prob b4... its a clean install and i've added no other hardware drivers at all as XP usually does it all... have i missed something? and b'cuz its a LapTop does thus make any difference to the situation...

Your help and suggestions are appreciated, i'm a little confused on this 1

TIA & Regards

------------------
Just my opinions from past experience...and guessing. Post back to let others know if our ideas worked!
BACKUP NOW! u can RESTORE your WHOLE HARD DRIVE and be back in minutes after any BIG Mistake!!!

[Train]

I would run Belarc and see what it can find out.

Laptop, wonder if it takes a specific manufactor's driver like Compaq's do.

------------------
SMILE
and post back
[ Book mark this post to find it again]

[LotusAstra]

Hi Train, thats the program i used to get the info i posted (good tool), but unfortunatly it couldn't find the Make/Model for some reason (the laptops quite old now) it only provides details on all the installed hardware & software, which hopefuuly is good enough to sort this sound prob...

any ideas on other things i should check...

Thx & Regards

[Train]

I was thinking about a possible Compaq Aramada 1300, but can not find anything to support that IDEA
Sorry, best I can do.

Can you get the BIOS number and Maybe I or someone can find the site that converts the bios string to a motherboard manufactor.

------------------
SMILE
and post back
[ Book mark this post to find it again]

[LotusAstra]

Hi Train, they think its a DELL, but i too can't find anything that supports this, (except it has a "fake" plastic PCMCIA card with DELL on it, but that could have come from anywhere)... thas y i didn't post that info...

any, heres the BIOS info from the post screen...

SystemSoft MobilePRO BIOS Version 1.01 (2482-00)-(R1.19)

then if i go into BIOS, at the top it says...

SystemSoft SCU For Intel 430/440BX.

Thats all i can find... hhmmmm, i'll do some searches on this new info anyway...

Regards

[LotusAstra]

Thx Train, the laptop has spent the last week in a local PC shop (a friend of a friends shop), even he can't get it working, the prob seems to be identifing the thing with-out stripping it down to keep costs low... but anyway its back with the owner now and i think they've give up...

But i'm just wondering if theres a utility that can dig out hardware (sound card) info from DOS mode or sumut so it wouldn't get confused with what windows thinks is in it? the reason is b'cuz windows is detecting the wrong hardware we think!

TIA & Regards

[This message has been edited by LotusAstra (edited 12-16-2001).]