OK. After calling Dell 5 times I finally got to talk to a supervisor. If there is a CD writing program like Roxio EZ Creator, Nero, Clink'n Burn, etc, installed on the computer, it will disable the functionality of the Win XP Windows Explorer CD writing program. Windows will only recognize one CD writing program. That is why when the CDR is inserted into the CDRW drive and windows asks what you want to do with it, the only options are the installed burning program or do nothing.

I have Roxio EZ Creator installed. If I was to uninstall it, the windows Explorer CD writer would become functional.

Limerick, I bet you have other burning software installed, don't you?

For those of you who still insist that this program does not exist, I suggest that you take the time to learn a little bit about your computer and how to operate it.