user32.dll and kernel32.dll error messages

[pedrod]

A customer will be working and when the screensaver is about to start they receive the following error message:

"initialization of the dynamic link library c:\winnt\system32\user32.dll failed the process is terminating abnormally"

This will alternate with a kernel32.dll error message.

Any ideas regarding this?

[Duuude]

I hate to sound like a Microsoft helpdesk analyst, but have you tried applying the latest Service Pack? I have found that errors like this are typically created when some piece of software changes the versions of these files. Applying the service pack usually clears it up.

[pedrod]

upgrading to service pack 4, seemed to remove the user32.dll error. Any thoughts why a user would get "init of the dynamic link library c:\winnt\system32\kernel32.dll failed the process is terminating abnormally"

[curvedvision]

If you're using NT then try the following... http://support.microsoft.com/support.../Q142/6/76.asp