Not enough memory

[rwinegar]

I have a friend running win 98 se. Anytime she tries to open a document file she gets this message: "Fatal exception OE has occurred at 187:BFF9DFFF". All other files open OK.

Does anyone have a clue what this means or how to fix it.

Thanks

[zipulrich]

Doesn't sound like bad RAM, if other files open OK. Are these MS Word docs that she can't view? Do all have the same file extension?

You can snoop around here for a possible fix....

[Daizy]

Hi rwinegar:
I've tried searching for your error, with little luck. I hope you manage better. The closest I came was a conflict with Norton Cleansweep? Any chance your friend has that installed?

Daizy

------------------
Hope this helps.

[rwinegar]

Yes, it is only MS word docs that produce the error. No, she does not have clean sweep installed.

This appears to be impossible to easily fix.

[WhitPhil]

If you run WORD first, does the error occur?
Have you tried renaming NORMAL.DOT?

BTW the title of this thread is "not enough memory". Are you actually seeing this error?

[This message has been edited by WhitPhil (edited 04-08-2002).]

[rwinegar]

WhitPhil:

Originally she was getting not enough memory errors. That went away and was replaced by the fatal exception error. If normal.dot is renamed, will windows build another one? I have a machine with win98 fe. She has win98se. If I e-mail my normal.dot to her, will it work?

I asked her to run word first to see what happens. Will let you know.

Thanks for your help.

[This message has been edited by rwinegar (edited 04-08-2002).]

[rwinegar]

My friend can open Word documents from within Word, but not from within Windows. If she tries to open a .doc file by double clicking on the file name in Word, it generates the error message.

[rwinegar]

It's fixed! How? I am not sure, but it appears that she was working in templates and was hitting save to save the work instead of saving as. This changed her word documents to templates. When she tried to open one of these documents (which now are templates) the error was generated.

Thanks for your help everybody.

[WhitPhil]

As a FYI. If Normal.dot does not exist, Word will rebuild it.