|
-
March 18th, 2002, 03:43 AM
#1
Office 2000 sr1 patch 2318 error
Did a clean install and am trying to get the updates back on the system. When trying to install the sr1 patch I get an error message to contact microsoft support. Since I have found from past experience it is impossible to do this, I looked at the article explaining this error. It says to enable verbose logging to find the error, but when I follow the steps the word "verbose" does not appear in the first line of the text in the log. According to the article it needs to in order to find out what the error is. According to the article I am missing file ado210.chm. I extracted it from the Office 2000 disk and installed it in the correct directory, but I still get the error message. I completely uninstalled and reinstalled office 2000 but no success. Running Office 2000 small business on win98 SE on a hp machine. Updates were installed before I did the format and recovery. Any help would be geatly appreciated.
Thanks!
------------------
Tight Lines, Happy Trails, and GIG 'EM!!!
"The real genius is the guy who figured out how to get paid to go fishin'!"
-
March 18th, 2002, 04:29 AM
#2
As a first thought - you could try copying all the files listed in
Q249065 - OFF2000: Error Message When You Try to Display Help on a Microsoft Windows 2000-based Computer http://support.microsoft.com/support.../Q249/0/65.ASP
but I'm guessing.
You might also look at updating the help system (hhupd.exe)?? What is the current IE version?
-
March 18th, 2002, 12:28 PM
#3
IMM-
The IE version is 5.5. However, there is no file named hhupd.exe on my system. We may have the culprit. Next question: where do I find hhupd.exe to install?
Thanks!
------------------
Tight Lines, Happy Trails, and GIG 'EM!!!
"The real genius is the guy who figured out how to get paid to go fishin'!"
-
March 18th, 2002, 06:22 PM
#4
Problem solved!
http://support.microsoft.com/default...;EN-US;q291846
Copied all six files listed in the table at the bottom from office disk to hd in their respective directories and end of problem.
------------------
Tight Lines, Happy Trails, and GIG 'EM!!!
"The real genius is the guy who figured out how to get paid to go fishin'!"
-
March 19th, 2002, 12:58 AM
#5
Pretty close to being the same file list in the 2 articles 
-
March 19th, 2002, 01:55 AM
#6
Yep, it sure was. Well, I'm learning something new all the time. I think I have the Microsoft site figured out: Instead of going through the nightmare of trying to search that sight do a google search and it comes up with the correct site. Wish I'd learned that a while ago. Could have saved me a lot of trouble. In the immortal words of Homer Simpson, D'OH! But thanks for the help!
------------------
Tight Lines, Happy Trails, and GIG 'EM!!!
"The real genius is the guy who figured out how to get paid to go fishin'!"
-
March 19th, 2002, 02:16 AM
#7
If you use google to search microsoft then one thing you should probably do is use the [inurl:microsoft] syntax to return only sites with microsoft in the url. I cheat and keep the KB on my harddrive (tho' it's getting to be an older version). You have to learn "microsoft'ese" to search the KB - I find they use strange terminology.
Thread Information
Users Browsing this Thread
There are currently 1 users browsing this thread. (0 members and 1 guests)
Posting Permissions
- You may not post new threads
- You may not post replies
- You may not post attachments
- You may not edit your posts
-
Forum Rules
|
|
Reply With Quote
