The error says, no app to open this windows.support link, wanna go to the MS store?
This is a laptop that was upgraded from 10 - 11 without any notice and withoutt my permission. I would have thought that updates would catch that or fsc /scannow would find something out of whack.
That's always good advice but I meant about the problem.
Obviously, my installation isn't complete but I've never has to go to the MS store to make Wondows work. Is there a .cab file or similar that I csn install without affecting the serial number/license?
When I wanted to diagnose an Internet connection, I clicked 'Diagnose Connection' but instead of the expected screens that run the diagnostic and ask which connection, etc, I got an error saying "Windows has no application to open this ms-support-link, would you like to browse the MS store?"
So I am unable to Diagnose a connection. I doubt the text of the message is even relevant, maybe just the best it can do but I would still like a complete installation. The Win 11 installation was an upgrade from Win 10 done overnight by Microsoft without any notice or permission so I can't tell you any more about it. That's the whole story, error when trying to diagnose a connection.
* FSC /scannow found nothing
* Updates have not fixed it
* I'll try and get a picture of the error because it doesn't look like a standard Windows error.
Last edited by Blindman; March 12th, 2026 at 06:55 PM.
I am guessing that either Edge is not working, or, more likely, web links are no longer associated with any web browser. Can you start Edge or other installed web browser on that computer?
Edge and Chrome are both installed but I don't think the web has anything to do with it, it's a windows utulity. I think the only way to get a complete installation, since scannow and updates haven't noticed the problem, is to install in place, but what are the possible consequences? Will that brak my licesnse?
The error message is "Get an app to open this 'ms-contact-support' link". An app to open that would either be a web browser, or and email client program, depending on whether the link is an http/https link or an email address link. Since the error message does not actually contain the link and you have not posted the link, we do not know for sure which type of application program might be needed. This can also mean that no application program is set to open links of the type in question, even though may have one or more of those applications installed.
Reinstalling the program will not fix this issue unless it also adds a file association for the link in question.
If you can post the link that is generating this error message, we can then determine which type of link it is and assist with making sure that you have an application that can open that link and the the required file/link association is present.
I'm 90% sure the link is internal and I don't have access to it. None of the diagnostics within windows needs to go out on the web for anything in order to work. I'm convinced that reinstalling will fix the problem because it will provide the correct link or access to the program (the diagnostic) that the link is trying to summon.
My concern is my license, can I install in place without breaking it?
If it is already installed, and you have the installer and any necessary license codes needed, I cannot imagine how there would be any licensing issues. You can always try contacting the software supplier if you still have questions. If that is Microsoft, good luck with getting an answer, or understanding it if you do get one.
If you click on a web (http / https) link, and a web browser opens, that would indicate the the necessary program and association is available for those. If you do the same for an email link and an email client opens (or tries to), that would indicate that those links should also work. However, with your setup, one or both of these might not meet the standards for the software generating the error message.
We should place bets on whether a reinstall will actually fix the issue.
Well, to my surprise, reinstalling while keeping apps and data went flawlessly. I'm now running Windows 11 Home x64, 25H2 installed on 3-18-26. So I tried diagnosing a connection. When I clicked Diagnose Connection, it took me immediately to the Microsoft Store. So, I was right that it fixed the error but you were right that it was a web link.
Dos that happen on your win 11?
btw: the link dodn't take me to something that might make Diagnose Connection work, it was a link to ChatGPT, Netflicks, and more apps.
I'm still baffled. When you click Diagnose Connection, you get a diagnosis, I get a trip to the store. Last night I opened MS chess but before it opened, I got the same message: 'Go somewhere else to find an app that will open this app!' I don't know how many other, internal Windows features are not working but I'll bet there are more.
'I'm gonna lay my head on some lonesome railroad iron and let the 2:19 train ease my troubled mind.'
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