[RESOLVED] New ROG CROSSHAIR VIII HERO (WI-FI) and can't install some drivers
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Thread: [RESOLVED] New ROG CROSSHAIR VIII HERO (WI-FI) and can't install some drivers

  1. June 20th, 2023, 06:07 PM #1
    Rodney M
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    Resolved [RESOLVED] New ROG CROSSHAIR VIII HERO (WI-FI) and can't install some drivers

    Hello, I just had to install a new Motherboard and can't seem to be able to install some drivers
    ROG CROSSHAIR VIII HERO
    AMD Ryzen 7 5800X 8-core
    48 GB Ram

    I am getting the error,
    The Realtek Network Controller was not found. If Deep Sleep Mode is enabled Please Plug the Cable.
    OK I'm now not getting that error. Don't know what happened.

    Attachment 15774
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  2. June 20th, 2023, 06:12 PM #2
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    jdc2000
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    That looks like Windows is attempting to locate and install drivers, and, as often happens, failing.

    Did you install the Motherboard drivers from ASUS? Those are the drivers you need.

    Link:

    https://rog.asus.com/us/motherboards...desk_download/
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  3. June 20th, 2023, 06:58 PM #3
    Rodney M
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    Yes, I tried, that was when I was getting that error.
    The system took all the driver but these. And wouldn't let me install.
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  4. June 20th, 2023, 07:01 PM #4
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    jdc2000
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    What version of Windows are you installing, Windows 10 or Windows 11?

    Note that you should probably install the Chipset driver first, then the other drivers.
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  6. June 20th, 2023, 08:13 PM #5
    Rodney M
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    Sorry, should have put that on top. Windows 10
    Windows 10 Pro
    Build 19045.3031
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  7. June 21st, 2023, 10:19 AM #6
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    jdc2000
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    Try the driver at this link:

    https://www.asus.com/supportonly/rog...desk_download/

    Report back results.
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  8. June 21st, 2023, 03:22 PM #7
    Rodney M
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    They did not work, with just the error.
    One of the installers can't Perform the installation at this time.
    No error code
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  9. June 21st, 2023, 03:33 PM #8
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    jdc2000
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    Check the BIOS settings to make sure that the Ethernet controller is enabled and set to never turn off. Also, check the Windows power settings to make sure that the Ethernet Controller is also set to never turn off to save power.

    More drivers to try:

    https://www.realtek.com/en/component...press-software
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  11. June 23rd, 2023, 06:24 PM #9
    Rodney M
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    You know I've tried all of these with nothing working. I'm going to try a slipstreamed windows dvd with everything added to it see how it goes.
    If this doesn't work I can always go back with a Acronis backup that I have on another drive.
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  12. June 28th, 2023, 07:58 PM #10
    Rodney M
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    The slipstreamed windows DVD did fix the problem. I did a install with keeping files & personal info.
    After the install I did have 1 problem with my download folder loading real slow. I looked for fix's for the slow loading.
    Nothing worked until I deleted everything that was in the folder before the install.
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