[RESOLVED] JBL Bluetooth Headphones - Windows 10 PC Can't Find

[newbynow]

Hello.

I received some JBL Tune510 BT (bluetooth) headphones for Xmas. I paired them with my Samsung Smart TV, no problem.

However, my Windows 10 Lenovo PC can't seem to find them for pairing.

I found various web advice to go to "Bluetooth & other devices" in Settings and then go to "Add bluetooth or other device".

This is what I get.

BT Windows 10.JPG

And, yes, the Bluetooth button on that screen is in the 'on' position. Here is my system info.

PC is Lenovo Ideacentre 700 with a 1 TB hard drive and 32 GB of RAM installed. Everything is hard-wired, have never used Bluetooth on it for anything before. - A great PC - fast, solid, never any trouble before.

Processor Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz 2.71 GHz
Installed RAM 32.0 GB
Device ID 84A3A24A-F648-4D6B-98D0-D7888F9C781C
Product ID 00325-80403-60993-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition: Windows 10 Home, version 21H1, installed 09-25-2020
OS Build: 19043.1415
Experience: Windows Feature Experience Pack 120.2212.3920.0

My internet security is Norton 360, if that matters.

Can anyone help? Thanks ahead of time!

[fink]

When I paired my bluetooth mouse with my tablet I had to reboot the tablet with the nearby mouse turned on the first time so it would see it. Worth a try with your phones. Also try turning the phones off, then on with that bluetooth list open to see if it appears after they're turned on.

[SpywareDr]

Note that many older desktop PCs did Not come with Bluetooth. There are many USB-to-Bluetooth adapters available ... starting at under $5, including shipping, at Amazon: https://smile.amazon.com/s?k=usb-to-...f=sr_nr_p_85_1

Happy New Year!

[newbynow]

Thanks to all, but I'm afraid it was a case of operator error.

I finally remembered that the indicator light on the headphones has to be blinking for the JBLs to actually be in pairing mode. Just being on is not enough.

Doh!

[fink]

No problem, glad it's sorted.

[SpywareDr]

PICNIC - Problem In Chair, Not In Computer? Been there myself, too many times to count.