Computer randomly restarts

[Cassel]

3. Run Memory Diagnostics Tool for a RAM Check
I'll have to wait, since that needs a restart again. Is it supposed to take long? (just trying to do those test while I still have work to do on the computer)

Ran the test and no error was found.

[Midknyte]

2. Fix Kernel Data Inpage Error with CHKDSK

Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)"
Do I need to restart the computer to complete that task?

YES. You cannot run CHKDSK on your Windows drive from within Windows.

5. I've already been telling you to check Event Viewer

6. Update Device Drivers
How did you check for updates? Did you actually look up drivers for each device? Checking through Device Manager doesn't count. I didn't see any obvious drivers to update from the BSODs or Event Viewer, though.

10. I don't think Safe Mode will really help.

We've already gone through the most obvious things. That's why I posted the list of other things to try.

[Midknyte]

You didn't say the make/model of your motherboard. 0x0000007a KERNEL_DATA_INPAGE_ERROR is usually related to disk, so you might want to update the chipset drivers.

Do you have any apps open when it BSODs? Keep apps closed and see if you still get errors.

[Cassel]

YES. You cannot run CHKDSK on your Windows drive from within Windows.

Done overnight. No report anywhere? It was restarted this morning, after the test. Nothing showing.

6. Update Device Drivers
How did you check for updates? Did you actually look up drivers for each device? Checking through Device Manager doesn't count. I didn't see any obvious drivers to update from the BSODs or Event Viewer, though.

Yes, that is what I was doing through Device Manager. I had also tried to do that manually, for the graphic card, my pen tablet, monitor, everything I could identify in the Device Manager, and then going to the manufacturer's site. I could not find any update for any of them.

You didn't say the make/model of your motherboard. 0x0000007a KERNEL_DATA_INPAGE_ERROR is usually related to disk, so you might want to update the chipset drivers.

Aspire M5811
I checked the driver for the chipset and the last update is 2009. Is it worth redownloading? No update is more recent than 2010.

Do you have any apps open when it BSODs? Keep apps closed and see if you still get errors.

What do you call an app? I do have some regular processes in the background, but as far as common programs open when it happens, aside from that one time when I had ONLY opened EventViewer and nothing else, I have usual programs I work with daily (Outlook, Notepad++, PaintShop Pro, Skype, Chrome, and such). Nothing different than before I got those issues.

[Midknyte]

Aspire M5811

Looks like that has an Intel H57 chipset, but I don't see an updated driver on the Intel support site.

An app is an application. The only one that had errors was Outlook?

Most of the time, the 0x0000007a KERNEL_DATA_INPAGE_ERROR is a disk or memory problem. It's possible that it could be a motherboard issue. You could check the motherboard for bad caps.
https://www.badcaps.net/index.php

[Cassel]

Most of the time, the 0x0000007a KERNEL_DATA_INPAGE_ERROR is a disk or memory problem. It's possible that it could be a motherboard issue. You could check the motherboard for bad caps.
https://www.badcaps.net/index.php

What am I looking for on that site?

Edit: Trying to read more, you are referring to checking for capacitors and having a visual inspection of them?

[Cassel]

Grrr... another BSOD 9:51 this morning.

Error is the same, KERNEL_DATA_INPAGE_ERROR caused by partmgr.sys (does that mean partition manager?)

Checking EventViewer, I find strange that there is never anything that matches the date of the blue screen. Could the clock be off between the two? I can hardly imagine how it could be but even this morning, the EventViewer shows the errors 3 minutes later than what the BlueScreenView shows.

At 9:54 it says "The previous system shutdown at 9:48:27 AM on 9/30/2019 was unexpected. (but there was nothing between 9:24 and 9:53)
In the Application, no entry between 8:16 and 9:54. After that I see regular programs mentioned (probably as they are restarted in the background):
AdobeARMService,
Cloudberrry Remote Assistant,
EpsonCustomerResearch (likely my printer),
CryptoPreventMonSvc,
WMI,
SignInAssistant (this one mentions that it cannot be found)
SignInAssistant (this one mentions that it cannot be found)
WMI (mentioning that it detected an inconsistent system shutdown)
SignInAssistant (this one mentions that it cannot be found)
WMI (ok)
ERROR>>> WMI - Event filter with query "SELECT * FROM_InstanceModificationEventWITHIN 60 WHERE TargetInstance ISA "Win2_Processor" AND TargetInstance.LoadPercentage >99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected
CryptoPreventMonSvc
Service1
IAStorDataMgrSvc
gupate - the description for Event ID 0 from source gupdate cannot be found. Either the component that raises this event is not installed on your local coputer or the installation is corrupted. You can instal or repair the component on the local computer...

Not sure how useful this is but trying to share as much of what I see, in case it would mean something to you and help steer me in the right direction.

[Midknyte]

When did the BSODs start? Did you check for any events or updates around that time?

And you ran a virus scan and Malwarebytes? CryptoPreventMonSvc sounds a little sketchy.

[Cassel]

When did the BSODs start? Did you check for any events or updates around that time?

I am not exactly sure since they would typically happen overnight, just like regular Windows updates, so I didn't think much of it. It is only when it did it during the daytime that I suspected that THAT one was definitely not a Windows update. So then, I started to wonder if the previous ones were or weren't the same thing. When I noticed it happening, I went in my Add/Remove program to see what program might have been added recently. Mid-August, I wrote a blog post about sorting one's fonts and I was looking for a font viewer they could use. I had searched, downloaded and installed a few of them. Since the post was written, I didn't need any of them, so I deleted them.

If I check in the EventViewer, in the System logs, it only goes back to Sept 24th.
If I check in the EventViewer, in the Applications logs, it goes back to June with the oldest recorded "error" on July 4th.
If I check the BlueScreenView, the first one that shows, is Sept 2nd.

And you ran a virus scan and Malwarebytes?

Yes, I did.

CryptoPreventMonSvc sounds a little sketchy.

When I look at my computer folders, on the C: drive, there is one called CryptoPreventQuarantine. It is empty. That is the SSD I added in June. If I look at my laptop, it also has that folder (also empty), and it works fine. With that name, I figured it was where suspicious files caught by anti-virus would be moved. I might be wrong, but they are all empty.

I found this: https://www.shouldiremoveit.com/Cryp...3-program.aspx
And I do have that installed in my ProgramFiles(86x) folder. It is also "Service" running when I check in the Task Manager.

Crypto.jpg

I don't know what it does. So I am not sure about removing it either.

[jdc2000]

Link to some CryptoPrevent info:

https://www.pcmag.com/review/353931/...vent-premium-8

[Cassel]

So, I don't need it and I could delete it? If it is useless and MIGHT be problematic, I might as well get rid of it?

[Midknyte]

If I check the BlueScreenView, the first one that shows, is Sept 2nd.

If the first BSOD was on 9/2, then did anything change around then? Windows Updates are usually on the second Tuesday of the month.

I would remove CryptoPrevent. If it won't uninstall by normal means, try a forced uninstall with GeekUninstaller.
https://geekuninstaller.com/

Sorry, but I'm pretty busy at work this week. Hopefully jdc2000 can help you too.

[Cassel]

If the first BSOD was on 9/2, then did anything change around then? Windows Updates are usually on the second Tuesday of the month.

Can I assume that the BlueScreenView would go back further if there were olde BSOD? I don't know how far back it goes, if there is a time or number limit? All in all, I have 21 since Sept 2nd, where the first mention was Ntfs.sys

I will go delete that CryptoPrevent for now.

I am open to other things.

I was considering getting a "new" computer, thinking that maybe it was the motherboard, with the idea of just transferring my current drive into the new one, but *IF* the issue has to do with anything other than the motherboard, I would not improve anything.

[jdc2000]

The variety of errors you are seeing usually indicates a memory issue. However, if your memory test ran OK, it could be the memory controller (motherboard) or possibly a video adapter issue. Does your current system have onboard graphics or a separate video card (in a slot)? How old is your current system?

One other way to help determine whether you have a software or a hardware problem would be to try running the current hardware but booting from a live Linux CD/DVD or USB drive. If the computer ran from that for several days, then the hardware is probably OK. Does your computer have a CD/DVD drive?

How to make a bootable Linux Mint disc or USB drive:

https://forums.linuxmint.com/viewtopic.php?t=240428

https://community.linuxmint.com/tutorial/view/1784

https://www.fosslinux.com/274/how-to...on-windows.htm

[Cassel]

Does your current system have onboard graphics or a separate video card (in a slot)?

I am not sure but I had that graphic card added separately so that means it is a separate one, right?

How old is your current system?

The system was refurbished (which means the motherboard). The SSD was new and installed in June. The other internal drives (E and F) were the C and E before. I don't have the exact info but definitely a few years old (maybe 4?)

One other way to help determine whether you have a software or a hardware problem would be to try running the current hardware but booting from a live Linux CD/DVD or USB drive.

I did create a UBCD5 earlier in the process. I could use that and still use my computer "normally"?