Wife's laptop won't open a particular site

[artrosch]

My wife has an Acer Aspire 5742 laptop running Win 7 Home Pro. We recently moved and set up a new account with AT&T (that's all that's available here). The strange thing is that though she can surf the web with reasonable speed, etc, she can't get onto a shopping site called evine.com. Looking at the loading bar at lower left I see "waiting for ajax.googleapis.com". WTF? It happens on every browser she tries. We use Zonealarm for anti-virus but I don't see anything there. I looked up Google Apis and know it's a development tool of some sort. Otherwise I'm flummoxed. My wife loves this shopping site (no groans, please, she's very thrifty) and I would be so happy to get Google out from up my you-know-what.

Thanks

Art

[Midknyte]

Which browsers? What addons are you using?

If there is a Zonealarm toolbar in the browser, did you try disabling it?

Do you have Zonealarm firewall also?

[Welshjim]

artrosch--
Is evine.com blocked by your HOSTS file? In your Restricted sites?

Here is a possibly helpful reference.
http://www.webnots.com/fix-slow-page...oogleapis-com/

[SpywareDr]

Can she get to http://216.17.44.5/?

[artrosch]

My wife just got around to opening that URL. Doesn't work. We still see the "ajax.googleapis.com" in the lower left. We tried turning off Zonealarm's firewall, etc.without effect.

[Midknyte]

Did you try flushing dns?
open an elevated command prompt and run ipconfig /flushdns
http://www.sevenforums.com/tutorials...nd-prompt.html
you could also run ipconfig /release and ipconfig /renew to obtain a new IP address from the router. I'm guessing you mean ATT DSL, but you didn't specify if you are using wired/wireless.

Did you check your HOSTS file like Welshjim suggested?

Did you run a malware scan with Malwarebytes?

[SpywareDr]

Also, does it work in Safe mode with networking?