Built-in bluetooth stopped working, drivers won't re-install.

[Cyber Akuma]

I have an Asus P8Z77-V Deluxe motherboard, it came with an add-on module that gives me WiFi and Bluetooth.

My bluetooth was acting funny, and when I rebooted, it was listed in the Device Manager as not having any drivers installed.

I attempted everything to get the drivers re-installed many times. I even uninstalled then re-installed the entire software suite for the Bluetooth card. It installed several software-based devices as "hardware", but failed to install drivers for the actual hardware itself:

BluetoothError001.png

I tried looking through the install package to get just the drivers alone and install them manually, but was unable to find them.

Furthermore, in the device manager, there seem to be several properties indicating that the install just plain failed, although I admit I am not too well versed on these details so I am not sure if they mean anything:

BluetoothError002.png

BluetoothError003.png

Does anyone have any suggestions on what I can try? Or how I can attempt to force-install the drivers separately? Is it even a driver issue, or are they not installing because something appears to be wrong with the hardware with those flags in the Details tab?

[dneilson]

Have you tried a System Restore to a date when it was known to be working correctly?

[fink]

Is it a PCI card or some other type of plug in module? have you tried removing it and cleaning the contacts?

[Cyber Akuma]

It's a custom module that plugs into the motherboard as part of the I/O shield. I don't think I can remove it without completely dissembling my PC and removing the motherboard from the case as I had to screw it in before putting the motherboard in when I built this PC.

http://archive.benchmarkreviews.com/...xe_wifi_go.jpg

[fink]

If none of the software solutions work you may end up having to remove it anyway since it will likely be some sort of hardware problem. Did you try the system restore as suggested?

You could try a live Linux CD/DVD that supports Bluetooth to eliminate the possibility it's a Windows issue. I'm not nearly familiar enough with the many Linux versions to suggest which one might be best but perhaps others here could.

It would also be worth looking in your BIOS to see if there's any entries/options related to the chip and if there are make sure they're all still enabled.

[jdc2000]

Did you check the Services to see if the Bluetooth Service was running? On some hardware, if that is not running, you won't get anywhere with installing drivers.

[Cyber Akuma]

Hmm, yeah, the service is set to automatic and started.

[Derp]

I have a PC with that same exact motherboard in it. Due to previous issues with Asus's onboard Bluetooth on earlier boards I quit using it a few years ago. The easiest solution is using a cheap USB Bluetooth receiver that comes with nearly all mice and keyboards. You can get one for under $5 delivered to your door from Newegg if you don't already have one. Personally I prefer Logitech for Bluetooth devices and they don't have the Widcomm stack crashes that Asus's onboard Bluetooth is plagued with.