RESTORE TO FACTORY SETTINGS??

[Midknyte]

Got a great big FAILURE to show for the installation in the results Now what?

What does that mean? So the video and audio still didn't install? Are you sure you didn't get another CD with the OS disc?

[Midknyte]

As a last resort, you can try getting the drivers from Windows Update.

Open Windows Update in IE, and choose Custom. Click on Hardware, Optional and see if your video and sound drivers come up. I prefer to have the drivers from the manufacturer, but that doesn't seem to be working for you.

[sbuxman]

What does that mean? So the video and audio still didn't install? Are you sure you didn't get another CD with the OS disc?

When the install completed, a results box was presented...it labeled the process FAILURE. When I went to DevMgr, the multimedia audio controller was still one of two remaining yellow question marks, the other the PCI modem which I want to disable in the BIOS.

[SpywareDr]

Using Internet Explorer, go to Windows Update and download and install everything available, (with the exception of Bing and Desktop Search). When that's done, reboot and repeat, then reboot and repeat again, and continue doing this until there are no more updates available. Now reboot once more and then check Device Manager to see if the yellow splats are gone.

[sbuxman]

Using Internet Explorer, go to Windows Update and download and install everything available, (with the exception of Bing and Desktop Search). When that's done, reboot and repeat, then reboot and repeat again, and continue doing this until there are no more updates available. Now reboot once more and then check Device Manager to see if the yellow splats are gone.

Thank you, Doc. Should I still hold off installation of any AV until what you recommend is complete? The IE currently installed is ancient ver 6...will that be updated as I install everything available, as you say, or should I try a separate install of IE 8 first? That's as high a ver as XP can go with IE, correct?

[SpywareDr]

Thank you, Doc.

You're welcome.

Should I still hold off installation of any AV until what you recommend is complete?

Yes, just don't surf anywhere else other than Windows Update.

Note: When Windows Update discovers there is no Anti-Virus installed, it usually automatically installs Microsoft Security Essentials for you.

The IE currently installed is ancient ver 6...will that be updated as I install everything available, as you say, or should I try a separate install of IE 8 first?

Yes, Internet Explorer version 8 will be installed along with all the other updates.

That's as high a ver as XP can go with IE, correct?

Yep.

[sbuxman]

The current version of IE running on the laptop is 6, and it crashes when I attempt to follow your link to get to Win Update :/

[SpywareDr]

What happens if you click Start > Control Panel > Windows Update?

[sbuxman]

I get the following:




[Error number: 0x8024D001]
The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem.
For self-help options:

Frequently Asked Questions

Find Solutions

Windows Update Newsgroup
For assisted support options:

Microsoft Online Assisted Support (no-cost for Windows Update issues

[SpywareDr]

I'd choose the "Microsoft Online Assisted Support (no-cost for Windows Update issues ".

[Midknyte]

When the install completed, a results box was presented...it labeled the process FAILURE. When I went to DevMgr, the multimedia audio controller was still one of two remaining yellow question marks, the other the PCI modem which I want to disable in the BIOS.

So the video drivers installed ok? Usually, I'd see "could not complete" or "no matching hardware found", not "failure". Hmm.

MSE is ok. Avast is another good freebie.
http://www.avast.com/en-us/index

You can download IE8 separately. Note that if you run Windows Update with IE6, you'll have to run it again after you install IE8. That's why I would install IE8 first.
http://www.microsoft.com/en-us/downl...displayLang=en

As for the Windows Update error, try installing a later version of the updater.
http://download.windowsupdate.com/Wi...gent30-x86.exe

Otherwise, contact Microsoft Support as SpywareDr suggested.

[sbuxman]

So the video drivers installed ok? Usually, I'd see "could not complete" or "no matching hardware found", not "failure". Hmm.

MSE is ok. Avast is another good freebie.
http://www.avast.com/en-us/index

You can download IE8 separately. Note that if you run Windows Update with IE6, you'll have to run it again after you install IE8. That's why I would install IE8 first.
http://www.microsoft.com/en-us/downl...displayLang=en

As for the Windows Update error, try installing a later version of the updater.
http://download.windowsupdate.com/Wi...gent30-x86.exe

Otherwise, contact Microsoft Support as SpywareDr suggested.

Thanks guys...I'm running the IE8 installer now...fingers crossed. The updater link kind of threw me a curve, as it opens into 2 separate folders and I don't know which one to select?

You know I'll be posting back shortly : )

sbuxman

[Midknyte]

2 folders? It should try to install the latest Windows Updater, not extract to folders.
All you need to do is double-click WindowsUpdateAgent30-x86.exe
Click Next.
Choose I agree and click Next
Click Finish

[sbuxman]

My bad, Midknyte, it rechecked all my discs and found the proper one...more fuel to the fire for using a flash drive!

I'm using your advice to click Custom first...it is taking a long time to check for the latest updates, I must say.

One interesting occurrence is the appearance of a window every time I (re)boot asking me if I want to install drivers for new hardware that's been found...it has to be the multi audio controller, no? That can hopefully be worked out. The good news is that the install of IE8 has worked wonders for the laptop's stability...no more crashes. Do you think I should continue to wait for the checking for the latest updates in Custom or just go for it and bring in everything from the update site, Custom and otherwise, except for the Bing Bar and Windows Search as SpywareDoctor cautioned.

The check for the latest updates continues...wasn't there an issue with this recently, i. e., endlessly searching for updates without ever getting there?

Thank You!!

[Midknyte]

So you found the HP drivers disc? Try the audio drivers from that.

I'm assuming the video drivers installed ok, since you didn't mention them.

I would still use the Custom option in Windows Update. That way you can see the list of updates before they install. You'll probably have to run Windows Update several times, since some patches need to be applied before others.
This month's issue was with MS Office updates repeating. Last month's was with Windows 7.