RESTORE TO FACTORY SETTINGS??

[Midknyte]

Are you trying the drivers out or not?
The Bluetooth and Media card reader only had one driver on the HP site. Did they not work?

Did you look at the link I posted earlier? It tells you how to get the device info from the PCI ID.
http://www.makeuseof.com/tag/how-to-...dor-device-id/

(bluetooth)
USB\VID_03f0&Pid_011d&Rev0017 - That's not a PCI ID.

(mass storage)
PCI\VEN_104C&DEV_8033&SUBSYS__3080103C&REV_00 - Texas Instruments Media Card reader

(multimedia audio controller)
PCI\VEN_8086&DEV_266E&SUBSYS_3080103C&REV_03 - Intel Audio? It says AC97. Like I said, install Conexant CX20468-31 AC97 Audio Driver EQ first

(PCI Modem)
PCI\VEN_8086&DEV_266D&SUBSYS_3080103C&REV_03 - Conexant modem

(Video Controller)
PCI\VEN_8086&DEV_2792&SUBSYS_3080103C&REV_03 - Intel 915GM/GMS, 910GML video

(Video Controller) VGA Compatible
PCI\VEN_8086&DEV_2592&SUBSYS_3080103C&REV_03 - Intel video

[sbuxman]

Wireless driver installed correctly and working fine.

Storage device driver installed correctly and working fine.

Multimedia audio...I downloaded the Conexant EQ file and ran it...314k only...what I saw was a question asking me if I wanted to add a value to the Registry...so I clicked yes. I restarted and the Device Manager still shows a yellow question mark next to Multimedia audio.

PCI Modem I want to disable in the BIOS as you offered, so can we please save that for later until everything else is accomplished?

Choosing between the two Video Controller drivers, which one should I attempt first? VGA or the other?

Finally, the Bluetooth driver...I read the article you pointed to in your weblink How to Find A Driver, but when I use the identical procedure successful with all the other yellow question marks, IOW: highlight/right-click/Details/Manufacturer ID, I get exactly what I show in my previous message, whether it's the Device Instance ID or the Manufacturer ID. I realized that the number didn't look like all the rest, but had no workaround.

My delay in responding back was a family mini-crisis...so sorry!

[Midknyte]

Multimedia audio...I downloaded the Conexant EQ file and ran it...314k only...what I saw was a question asking me if I wanted to add a value to the Registry...so I clicked yes. I restarted and the Device Manager still shows a yellow question mark next to Multimedia audio.

Hmm. Uninstall the audio drivers, and try the second set then.

The video adapters are for the same chipset, so it will be one driver. If the drivers on the HP site don't work, try the ones from the link I posted earlier. Make sure to choose XP in the Operating System list (Home or Pro doesn't matter).
https://downloadcenter.intel.com/Sea...troller+Family

Did the Bluetooth software in the Network section work or not? That's the only place I see Bluetooth mentioned on the HP driver site.

NP. Take all the time you need.

[sbuxman]

Hmm. Uninstall the audio drivers, and try the second set then.

The video adapters are for the same chipset, so it will be one driver. If the drivers on the HP site don't work, try the ones from the link I posted earlier. Make sure to choose XP in the Operating System list (Home or Pro doesn't matter).
https://downloadcenter.intel.com/Sea...troller+Family

Did the Bluetooth software in the Network section work or not? That's the only place I see Bluetooth mentioned on the HP driver site.

NP. Take all the time you need.

Hmm. Uninstall the audio drivers, and try the second set then.

The video adapters are for the same chipset, so it will be one driver. If the drivers on the HP site don't work, try the ones from the link I posted earlier. Make sure to choose XP in the Operating System list (Home or Pro doesn't matter).
https://downloadcenter.intel.com/Sea...troller+Family

Did the Bluetooth software in the Network section work or not? That's the only place I see Bluetooth mentioned on the HP driver site.

NP. Take all the time you need.

There was nothing to uninstall in Control Panel>Add/Remove Programs after the first attempt! And "No Audio Device" is the result of the second attempt at install of the other Conexant package, although there was a progress window of drivers being installed which gave me hope that I'd finally hear something. Yet there is nothing in the Control Panel save for SP3 and the Texas Instruments Mass Storage Device.

One good thing I may have uncovered on the outside chance that you haven't already done so yourself, I've attached in .jpeg form here. On the HP Drivers page, within Operating System -- Enhancements and QFEs -- is an entry for Intel Chipset...is that what you could not find earlier?Attachment 11749

[Midknyte]

On the HP Drivers page, within Operating System -- Enhancements and QFEs -- is an entry for Intel Chipset...is that what you could not find earlier?

Oh ya. I saw that, but it don't think you need them. If you saw something like SMBus or USB controllers in the "Other Devices", then that's the chipset.

Hmm. Strange that there wasn't an uninstall. Lots of audio drivers include other software. Did you delete the audio device from Device Manager before attempting to install the second set of drivers?

Did the Intel video drivers work? Did the Bluetooth software work?

The hard part is that you have a CTO, which had multiple configurations.

[sbuxman]

Oh ya. I saw that, but it don't think you need them. If you saw something like SMBus or USB controllers in the "Other Devices", then that's the chipset.

Hmm. Strange that there wasn't an uninstall. Lots of audio drivers include other software. Did you delete the audio device from Device Manager before attempting to install the second set of drivers?

Did the Intel video drivers work? Did the Bluetooth software work?

The hard part is that you have a CTO, which had multiple configurations.

Bluetooth mystery has been put to bed...if I download the graphics accelerator .exe file from the Intel site and burn it to a CD prior to placing the CD in the laptop CD/DVD drive, as I've done today for all the driver downloads, will double-clicking it install it or will I need to find the setup..exe file? I ask because the release notes state that a utility such as pkzip or winzip will be necessary to unzip the setup.exe file.

Thanks, getting there slowly, but surely -- this time.

[Midknyte]

The win2k_xp141950.exe will extract and run the setup. Just double-click it. It would be faster if you copied the file to the desktop first, and run it from there.

https://downloadcenter.intel.com/Det...&DownloadType=

If you don't have a USB flash drive, I highly recommend you get one. Much easier than burning CDs every time.

[sbuxman]

The win2k_xp141950.exe will extract and run the setup. Just double-click it. It would be faster if you copied the file to the desktop first, and run it from there.

https://downloadcenter.intel.com/Det...&DownloadType=

If you don't have a USB flash drive, I highly recommend you get one. Much easier than burning CDs every time.

OK, 2 yellow ?? remain: multimedia audio controller and pci modem, soon to be disabled in the BIOS. I performed a search of the entire computer using Conexant as the keyword and not one file came up??!!

My next gift to myself is a flashdrive with some decent capacity. You're so right about the portability vs. lots of CDs everywhere.

I'm planning a visit to Google's site now to see if I can find myself a multimedia audio driver : ) Thanks for the awesome help and your patience so far...

[Midknyte]

Did you delete the audio devices in Device Manager and try installing the second set of drivers again?

Conexant has a LOT of drivers. Check the PCI ID of that device again. Your first code came up as Intel. Maybe it was a typo?

[sbuxman]

Did you delete the audio devices in Device Manager and try installing the second set of drivers again?

Conexant has a LOT of drivers. Check the PCI ID of that device again. Your first code came up as Intel. Maybe it was a typo?

FWIW, I never did anything in the Sound, video and game controllers area...should I have?

(Device Instance ID for the Multimedia Audio Driver)

PCI\VEN_8086&DEV_266E&SUBSYS_3080103C&REV_03\3&B1BFB68&0&F2

(Hardware ID for the Multimedia Audio Driver)

PCI\VEN_8086&DEV_266E&SUBSYS_3080103C&REV_03

No, I never deleted any driver(s) and never attempted to reinstall the second Conexant package...my bad. I have a very basic question, but one never knows: the right-click menu on a driver in Dev Mgr shows both delete and uninstall (remove all software files). I've always wanted to know why the two, because they seem to mean the same thing?

Again, should anything be done with any of the controllers in the Sound, video and game controllers area? I had been focusing exclusively on the Multimedia Audio Driver with the yellow question mark in Other Devices?

Thanks!

[Midknyte]

No, I never deleted any driver(s) and never attempted to reinstall the second Conexant package...my bad.

In general if a driver set doesn't work, delete the offending device and then try a different set of drivers. Allow Windows to detect the device and install drivers for it again. BTW, I mentioned that in post #50 and #54.

the right-click menu on a driver in Dev Mgr shows both delete and uninstall (remove all software files). I've always wanted to know why the two, because they seem to mean the same thing?

Delete or uninstall? I see disable and uninstall, not delete.

There are some basic Windows things in there like audio and video codecs in Sound/video/game controller. If the audio device was installed properly, it would show up as Conexant AC97 audio or something to that effect.

[sbuxman]

In general if a driver set doesn't work, delete the offending device and then try a different set of drivers. Allow Windows to detect the device and install drivers for it again. BTW, I mentioned that in post #50 and #54.


Delete or uninstall? I see disable and uninstall, not delete.

There are some basic Windows things in there like audio and video codecs in Sound/video/game controller. If the audio device was installed properly, it would show up as Conexant AC97 audio or something to that effect.

I uninstalled, and now I'm seeing a request to find drivers for new hardware, which is the multimedia audio installer...getting ready to drag that executable file to the desktop from the burned CD and double-click to get started.

[sbuxman]

What is the proper sequence of events once I see the "Windows has found new hardware" prompt after boot? I uninstalled the previous Multimedia Audio Driver from the Device Manager and restarted, thus the prompt. I have the driver install program downloaded from the HP site and burned onto a disk. Do I drag the program from the CD-R to my Desktop first and then point the install to it?

Thanks!

[Midknyte]

You can just cancel the new hardware prompt for now. The devices should get detected again during the driver setup.

Do I drag the program from the CD-R to my Desktop first and then point the install to it?

You just need to drag it from the CDR to the desktop and then run it.

I think you mean installing the drivers via Device Manager when you say "point the install to it". You would need to have the driver infs already extracted for that. Just run the .exe files and they should extract and run the setup for you.

[sbuxman]

Got a great big FAILURE to show for the installation in the results Now what?