You had to pay for tech support? DirectX is probably not the problem with your videos. Many videos rely on Adobe Flash. ESPN definitely uses Flash. I just checked.

Chrome uses their own "pepper flash" instead of the normal Adobe Flash. I've had issues with Chrome and videos before. Maybe you should have tested the system with Firefox with the Adobe Flash plugin instead.

Or you could disable pepper flash and install Adobe Flash for Plugin-based browsers.
http://www.enounce.com/chrome-disable-pepperflash

http://www.adobe.com/products/flashp...ribution3.html


Didn't you install the network drivers? You couldn't get to Windows Update from Internet Explorer? You should only use IE for Windows Updates, not Chrome.

Like I said, if you got physical CDs, then your system wouldn't have a recovery partition. It might have had a diag partition, but that's different. The point of having a recovery partition was so that they wouldn't have to include physical discs. I.E. save themselves money. Also, the recovery partition wouldn't be that big. Maybe 10GB or so.