Aspire eRecovery hangs at 26%

[NEM1S1S]

I have an Acer Aspire 5735 (fixing for a friend). The Windows OS was freezing so decided to use the recovery partition to restore it to factory defaults. The recovery process is hanging at 26%. The mouse is still moveable at this stage. Has anyone seen a similar issue and can advise? In the interim I'm trying some hard disk testing tools from a Hiren's Bootable USB.

[NEM1S1S]

UPDATE: HDD Diag tools showing Bad Sectors and is marking/fixing them. Will retry recovery process once HDD Diag tool finishes.

[photolady]

HDD Diag tools showing Bad Sectors and is marking/fixing them

These usually do not fix anything. In fact, it usually messes up the drive so you can't retrieve any into off of it. I suggest you replace your friend's hard drive.

[Midknyte]

UPDATE: HDD Diag tools showing Bad Sectors and is marking/fixing them

replace the drive. you'll just be wasting your time trying to do a restore on a bad drive.

[NEM1S1S]

I need to restore the OS via Acer's eRecovery process. Then burn the recovery image to DVD. He'll then be in a position to purchase a new drive and then re-run the recovery process (via DVD). He doesn't have the money to purchase a new OS.

[photolady]

If you let the harddrive manufacturer's software attempt to the fix the drive be prepared that it won't work after the fix.

[Midknyte]

That's why they are supposed to create the recovery media BEFORE a problem occurs. Oh well.

If anything, you can request/purchase a recovery set from Acer.
http://www.acerstore.com.au/acer/store/