Picking where up where we left off.. The DC techs had me run this nifty app http://winmtr.net/ on both ends...
WinMTR is a free MS Windows visual application that combines the functionality of the traceroute and ping in a single network diagnostic tool.
The test results are attached...
The test from the clients office looks horrible to me. The DC techs are saying that since it's choking on the very first hop, that it's expected that the remaining hops would be bad too.
In the last five days, they've had the server completely lockup three times. One of the times caused database corruption and a restore from back up was necessary.
Would it be fair to say that if 12 users in one office were dropping packets left and right, that the poor server is killing itself trying to figure out what the users are wanting to do?
It also seems a little strange to me that the test logs appear to be traveling different routes.
Do you think it's time that the client got their ISP company involved?
My DC techs have suggested we run the WinMTR app from several computers...
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