[RESOLVED] IE Navigation Locks up and Outlook errors

[Broni]

If this is desktop forget Hibernation and any other power saving features. Disable all of them.
They don't bring you any gain but they often cause problems.

What happened to TrendMicro?
I don't see it running. I see some leftovers though.

[stitch60134]

Broni,
TrendMicro is running. I restarted it after ComboFix completed. It shows up in the taskbar and when I hoover over it it shows "protected". When I double click it the main console opens and shows "Protected".

Do you need another verification?

Thank ou for our help,
Stitch60134

[Broni]

That's fine...hold on....

[Broni]

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following

:OTL
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
DRV:64bit: - [2009/06/30 10:37:16 | 000,033,800 | ---- | M] (Panda Security, S.L.) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\pavboot64.sys -- (pavboot)
FF - HKLM\Software\MozillaPlugins\@pandasecurity.com/activescan: C:\Program Files (x86)\Panda Security\ActiveScan 2.0\npwrapper.dll (Panda Security)
CHR - plugin: Panda ActiveScan 2.0 (Enabled) = C:\Program Files (x86)\Panda Security\ActiveScan 2.0\npwrapper.dll
O4 - HKU\S-1-5-21-4030962143-734979336-2068065854-1006..\Run: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe File not found
O8:64bit: - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html File not found
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html File not found
O15 - HKU\S-1-5-21-4030962143-734979336-2068065854-1006\..Trusted Domains: $talisma_url$ ([]https in Trusted sites)
O15 - HKU\S-1-5-21-4030962143-734979336-2068065854-1006\..Trusted Domains: intuit.com ([accounts] https in Trusted sites)
O15 - HKU\S-1-5-21-4030962143-734979336-2068065854-1006\..Trusted Domains: intuit.com ([ttlc] https in Trusted sites)
O15 - HKU\S-1-5-21-4030962143-734979336-2068065854-1006\..Trusted Domains: rhapsody.com ([rhap-app-4-0] https in Trusted sites)
O15 - HKU\S-1-5-21-4030962143-734979336-2068065854-1006\..Trusted Domains: rhapsody.com ([rhapreg] https in Trusted sites)
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\skype4com - No CLSID value found
O18:64bit: - Protocol\Handler\tmtb - No CLSID value found
O18:64bit: - Protocol\Handler\tmtbim - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O18:64bit: - Protocol\Handler\wot - No CLSID value found
@Alternate Data Stream - 32 bytes -> C:\Windows:CM_38dce1048e62a7b577af6f594fc29407d7851425f0208b36a611a11fcf197d85
@Alternate Data Stream - 32 bytes -> C:\Windows:CM_12bea59f63d42ae2a66a83882d02b939b940cb469c94d464f764ce01517f81e9

:Files
C:\Program Files (x86)\Panda Security

:Commands
[purity]
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• You will get a log that shows the results of the fix. Please post it.

NOTE. If for any reason OTL stalls (most likely at "killing processes..." step) run the fix from safe mode.


Last scans...

Download Security Check from here or here and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.


Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

• Make sure the following options are checked:
  
  
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
  • Other Services
  
  
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

Please run a free online scan with the ESET Online Scanner

• Disable your antivirus program
• Tick the box next to YES, I accept the Terms of Use
• Click Start
• Accept any security warnings from your browser.
• Check Scan archives
• Click Start
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, click on List of found threats
• Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
• NOTE. If Eset won't find any threats, it won't produce any log.

[stitch60134]

Broni,
Running OK.

Here Are the first files before ESET. I seem to have trouble with ESET so I want to send these files first.

I had no issues with OTL and Security Check.

TFC came up with a warning about the HP file again,
" TFC:TFC.exe - Corrupt File
the file or directory C:\Windows\Temp\HP\AtStatus\hpinksts9911lm.log
is corrupt or unreadable. Please run the CHKDSK.utility"

I'll keep going on ESET after this post.
Stitch60134
----------------------------------------------------------------------------
All processes killed
========== OTL ==========
Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@Apple.com/iTunes,version=\ deleted successfully.
Error: Unable to stop service pavboot!
Registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\pavboot deleted successfully.
C:\Windows\SysNative\drivers\pavboot64.sys moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@pandasecurity.com/activescan\ deleted successfully.
C:\Program Files (x86)\Panda Security\ActiveScan 2.0\npwrapper.dll moved successfully.
File C:\Program Files (x86)\Panda Security\ActiveScan 2.0\npwrapper.dll not found.
Registry value HKEY_USERS\S-1-5-21-4030962143-734979336-2068065854-1006\Software\Microsoft\Windows\CurrentVersion\Run\\WMPNSCFG deleted successfully.
64bit-Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Google Sidewiki...\ deleted successfully.
Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Google Sidewiki...\ not found.
Registry key HKEY_USERS\S-1-5-21-4030962143-734979336-2068065854-1006\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\$talisma_url$\ deleted successfully.
Registry key HKEY_USERS\S-1-5-21-4030962143-734979336-2068065854-1006\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\intuit.com\accounts\ deleted successfully.
Registry key HKEY_USERS\S-1-5-21-4030962143-734979336-2068065854-1006\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\intuit.com\ttlc\ deleted successfully.
Registry key HKEY_USERS\S-1-5-21-4030962143-734979336-2068065854-1006\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\rhapsody.com\rhap-app-4-0\ deleted successfully.
Registry key HKEY_USERS\S-1-5-21-4030962143-734979336-2068065854-1006\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\rhapsody.com\rhapreg\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\livecall\ deleted successfully.
File Protocol\Handler\livecall - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\ms-help\ deleted successfully.
File Protocol\Handler\ms-help - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\msnim\ deleted successfully.
File Protocol\Handler\msnim - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\skype4com\ deleted successfully.
File Protocol\Handler\skype4com - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\tmtb\ deleted successfully.
File Protocol\Handler\tmtb - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\tmtbim\ deleted successfully.
File Protocol\Handler\tmtbim - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\wlmailhtml\ deleted successfully.
File Protocol\Handler\wlmailhtml - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\wlpg\ deleted successfully.
File Protocol\Handler\wlpg - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\wot\ deleted successfully.
File Protocol\Handler\wot - No CLSID value found not found.
ADS C:\Windows:CM_38dce1048e62a7b577af6f594fc29407d7851425f0208b36a611a11fcf197d85 deleted successfully.
ADS C:\Windows:CM_12bea59f63d42ae2a66a83882d02b939b940cb469c94d464f764ce01517f81e9 deleted successfully.
========== FILES ==========
C:\Program Files (x86)\Panda Security\ActiveScan 2.0 folder moved successfully.
C:\Program Files (x86)\Panda Security folder moved successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Alyssa
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 372476557 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 1895 bytes

User: Aydan
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 536391657 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 11598 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
->Flash cache emptied: 56468 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Keane
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 66261200 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 971 bytes

User: Owner
->Temp folder emptied: 39610 bytes
->Temporary Internet Files folder emptied: 720810991 bytes
->Java cache emptied: 76056 bytes
->Google Chrome cache emptied: 8168494 bytes
->Flash cache emptied: 41157 bytes

User: Public
->Temp folder emptied: 0 bytes

User: Quinn
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 933002319 bytes
->Java cache emptied: 177109 bytes
->Google Chrome cache emptied: 357152981 bytes
->Flash cache emptied: 64204 bytes

User: Steve
->Temp folder emptied: 2703244 bytes
->Temporary Internet Files folder emptied: 2048651056 bytes
->Java cache emptied: 161797 bytes
->Google Chrome cache emptied: 7273649 bytes
->Flash cache emptied: 54896 bytes

User: UpdatusUser
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
->Flash cache emptied: 56468 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 11537430 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 4,831.00 mb


[EMPTYJAVA]

User: All Users

User: Alyssa
->Java cache emptied: 0 bytes

User: Aydan
->Java cache emptied: 0 bytes

User: Default

User: Default User

User: Keane
->Java cache emptied: 0 bytes

User: Owner
->Java cache emptied: 0 bytes

User: Public

User: Quinn
->Java cache emptied: 0 bytes

User: Steve
->Java cache emptied: 0 bytes

User: UpdatusUser

Total Java Files Cleaned = 0.00 mb


[EMPTYFLASH]

User: All Users

User: Alyssa
->Flash cache emptied: 0 bytes

User: Aydan
->Flash cache emptied: 0 bytes

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Keane
->Flash cache emptied: 0 bytes

User: Owner
->Flash cache emptied: 0 bytes

User: Public

User: Quinn
->Flash cache emptied: 0 bytes

User: Steve
->Flash cache emptied: 0 bytes

User: UpdatusUser
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 06102013_222850

Files\Folders moved on Reboot...
C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{10AD25E6-0A33-41CB-9B15-39C80F030919}.tmp moved successfully.
C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{4DC44EA4-708B-4BD3-A45F-4740DE1E8D2B}.tmp moved successfully.
C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{87BF57F5-25E5-4686-9F71-DCF922D2978B}.tmp moved successfully.
C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{B1CCCD8A-A209-4128-88BE-6A967218F73A}.tmp moved successfully.
C:\Windows\temp\ACPTrace\Mon Jun 10 05.46.55 2013 39327.log moved successfully.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

-----------------------------------------------------------------------------------------------------------------------------------------
Results of screen317's Security Check version 0.99.64
Windows Vista Service Pack 2 x64 (UAC is enabled)
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Trend Micro Titanium Maximum Security
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Out of date HijackThis installed!
Secunia PSI (2.0.0.3003)
Malwarebytes Anti-Malware version 1.75.0.1300
HijackThis 2.0.2
Java 7 Update 21
Adobe Reader 9 Adobe Reader out of Date!
Adobe Reader 10.1.7 Adobe Reader out of Date!
Google Chrome 27.0.1453.110
Google Chrome 27.0.1453.94
````````Process Check: objlist.exe by Laurent````````
Trend Micro AMSP coreServiceShell.exe
Trend Micro UniClient UiFrmWrk uiWatchDog.exe
Trend Micro AMSP coreFrameworkHost.exe
Trend Micro AMSP AMSP_LogServer.exe
Trend Micro UniClient UiFrmWrk uiSeAgnt.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````


------------------------------------------------------------------------------------------------------------------
Farbar Service Scanner Version: 31-05-2013 01
Ran by Steve (administrator) on 11-06-2013 at 22:44:07
Running from "C:\Users\Steve\Desktop"
Windows Vista (TM) Home Premium Service Pack 2 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcsvc.dll
[2009-09-11 02:22] - [2009-04-11 02:11] - 0268288 ____A (Microsoft Corporation) 3ED0321127CE70ACDAABBF77E157C2A7

C:\Windows\System32\drivers\afd.sys
[2012-02-15 07:34] - [2012-01-03 09:25] - 0404992 ____A (Microsoft Corporation) C4F6CE6087760AD70960C9EB130E7943

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2013-02-13 04:53] - [2013-01-04 06:31] - 1423720 ____A (Microsoft Corporation) 0E970F59D7FBB838316176B19A2ADB82

C:\Windows\System32\dnsrslvr.dll
[2011-04-13 17:24] - [2011-03-02 11:12] - 0117760 ____A (Microsoft Corporation) 06230F1B721494A6DF8D47FD395BB1B0

C:\Windows\System32\mpssvc.dll
[2009-09-11 02:22] - [2009-04-11 02:11] - 0603136 ____A (Microsoft Corporation) 897E3BAF68BA406A61682AE39C83900C

C:\Windows\System32\bfe.dll
[2009-09-11 02:22] - [2009-04-11 02:11] - 0458240 ____A (Microsoft Corporation) FFB96C2589FFA60473EAD78B39FBDE29

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe
[2009-09-11 02:22] - [2009-04-11 02:11] - 1433600 ____A (Microsoft Corporation) B75232DAD33BFD95BF6F0A3E6BFF51E1

C:\Windows\System32\wscsvc.dll
[2009-09-11 02:22] - [2009-04-11 02:11] - 0074752 ____A (Microsoft Corporation) 9EA3E6D0EF7A5C2B9181961052A4B01A

C:\Windows\System32\wbem\WMIsvc.dll
[2009-09-11 02:22] - [2009-04-11 02:11] - 0221696 ____A (Microsoft Corporation) D2E7296ED1BD26D8DB2799770C077A02

C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll
[2009-09-11 02:22] - [2009-04-11 02:11] - 1081856 ____A (Microsoft Corporation) 6D316F4859634071CC25C4FD4589AD2C

C:\Windows\System32\es.dll
[2009-09-11 02:22] - [2009-04-11 02:11] - 0361984 ____A (Microsoft Corporation) E12F22B73F153DECE721CD45EC05B4AF

C:\Windows\System32\cryptsvc.dll
[2012-10-10 05:50] - [2012-06-01 19:20] - 0174592 ____A (Microsoft Corporation) CA78B312C44E4D52E842C2C8BD48E452

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll
[2009-09-11 02:22] - [2009-04-11 02:11] - 0719872 ____A (Microsoft Corporation) CF8B9A3A5E7DC57724A89D0C3E8CF9EF



**** End of log ****
-----------------------------------------------------------------------------------------------------------------------------

I'll run ESET now.

[stitch60134]

Broni,
I just finished running ESET. IT ran for 2 hours and found 0 threats. Computer still running fine.

Thank you for your help,
Stitch60134

[Broni]

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

=======================================

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following:

:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

• Double-click OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure Windows Updates are current.

4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

8. Run Temporary File Cleaner (TFC) weekly.

9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

11. (Windows XP only) Run defrag at your convenience.

12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

13. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tuto...r-safe-online/

14. Please, let me know, how your computer is doing.

[stitch60134]

Broni,
Thank you. Clean sounds good to me.

Adobe is updated and there are no old versions installed.

Starting through the list.

1. OTL log is posted here:
--------------------------------------------------------------------------------
All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Alyssa
->Temp folder emptied: 36270 bytes
->Temporary Internet Files folder emptied: 12705796 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 492 bytes

User: Aydan
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Keane
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Owner
->Temp folder emptied: 45172 bytes
->Temporary Internet Files folder emptied: 5245350 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

User: Quinn
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Steve
->Temp folder emptied: 532276 bytes
->Temporary Internet Files folder emptied: 505373719 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 492 bytes

User: UpdatusUser
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 19029264 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 32902 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 518.00 mb


[EMPTYFLASH]

User: All Users

User: Alyssa
->Flash cache emptied: 0 bytes

User: Aydan
->Flash cache emptied: 0 bytes

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Keane
->Flash cache emptied: 0 bytes

User: Owner
->Flash cache emptied: 0 bytes

User: Public

User: Quinn
->Flash cache emptied: 0 bytes

User: Steve
->Flash cache emptied: 0 bytes

User: UpdatusUser
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0.00 mb


[EMPTYJAVA]

User: All Users

User: Alyssa
->Java cache emptied: 0 bytes

User: Aydan
->Java cache emptied: 0 bytes

User: Default

User: Default User

User: Keane
->Java cache emptied: 0 bytes

User: Owner
->Java cache emptied: 0 bytes

User: Public

User: Quinn
->Java cache emptied: 0 bytes

User: Steve
->Java cache emptied: 0 bytes

User: UpdatusUser

Total Java Files Cleaned = 0.00 mb

Restore point Set: OTL Restore Point

OTL by OldTimer - Version 3.2.69.0 log created on 06132013_200248

Files\Folders moved on Reboot...
C:\Windows\temp\ACPTrace\Thu Jun 13 05.51.25 2013 63913.log moved successfully.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

[Broni]

14. Please, let me know, how your computer is doing.

.....

[stitch60134]

Broni,
The computer is running much better. IE is not locking up. So far no complaints from anyone on Outlook.

2. OTL clean up done.

3. Windows Updated 2 items.

4. I didn't hear any comments about trojans, rootkits or bootkits.

5. Up to date.

6. WOT is working.

7. OK

8. OK

9. Done.

10. Using Secunia. Do I need another program?

11. N/A

12. OK.

13. Reread

14. The computer is running much better. IE is not locking up. So far no complaints from anyone on Outlook.

Thank you again,
Stitch60134

[Broni]

Way to go!!
Good luck and stay safe