I am trying to give my son access to a program which is blocked by parental controls. When I enter my password the parental controls pop-up has a heading "Windows Parental Controls (Not responding)". I am using Windows 7 full patched and updated.

My son is logged in at the time and requires access to the program. I have reviewed the program and assessed it as acceptable so I have selected the link to allow and entered my administration password.

I have installed Web Wathcher. I have contacted their help desk and they assure me that this software can not cause this issue.

When I disable UAC my sone can access the program. When I re-enable UAC my son can not access the program.

I performed a clean boot and same error occurred.

Thanks,

Glyn