[RESOLVED] AVG Watchdog blocking access to Desktop

[slickcondo]

Can you get into Safe mode?

I can go as far as after selecting the Safe Mode option, the next page shows a list of the drivers that's in my Partition 1 - the usual procedure. But it then stayed on this page and don't go further to the next page (as it should if it is working properly). So again, no access to the desktop in Safe Mode.

[Kraxo]

Here I am again, because I have the same problem since last night...
When I try the Safe Mode, it reads the drives as well and stops exactly on windows\system32\DRIVERS\AVGIDSEH.Sys ... So it looks like is just an AVG problem. The problem is that I do not have access to my desktop at all!!... I used a reparation disk to go to msDOS and delete the AVG.. . But I can't!... I tried also ERASE command and nothing!... It is still there...
Next step will be to use recovery disc as I have no time for this. And then I will use Avast or MSE for a while...
I was confortable with AVG, but this watchdog spoiled everything.

[slickcondo]

Here I am again, because I have the same problem since last night...
When I try the Safe Mode, it reads the drives as well and stops exactly on windows\system32\DRIVERS\AVGIDSEH.Sys ... So it looks like is just an AVG problem. The problem is that I do not have access to my desktop at all!!... I used a reparation disk to go to msDOS and delete the AVG.. . But I can't!... I tried also ERASE command and nothing!... It is still there...
Next step will be to use recovery disc as I have no time for this. And then I will use Avast or MSE for a while...
I was confortable with AVG, but this watchdog spoiled everything.

How sure are you that this is a AVG problem ? When I deleted AVG and reboot, I still get the same problem except this time, I get a blank screen without the AVG Watchdog message.

It will be interesting to know what happened when you reinstall your system and go on Avast of MSE. I wondered if anyone esle have the same problem, especially if they are using another Antivirus system. ?? But do let us know the final outcomes when you made your full reinstall.

Good luck.

[fink]

I'd say things do point at AVG being the problem. Searching for AVGIDSEH.Sys on google gets a number of hits with problems similar to both of yours.

eg- http://forums.cnet.com/7723-19703_10.../avgidseh-sys/

The fix rec'd there is to use the AVG rescue CD... http://forums.avg.com/ww-en/avg-foru...=show&id=94159
(while it's convenient that they have a rescue CD to deal with unbootable systems you have to wonder why they needed to design a rescue CD to deal with unbootable systems)


At this point I would also consider having a look directly in the AVG user forums to see what others have done to fix the issue.

http://forums.avg.com/ca-en/avg-forums

[slickcondo]

I'd say things do point at AVG being the problem. Searching for AVGIDSEH.Sys on google gets a number of hits with problems similar to both of yours.

eg- http://forums.cnet.com/7723-19703_10.../avgidseh-sys/

The fix rec'd there is to use the AVG rescue CD... http://forums.avg.com/ww-en/avg-foru...=show&id=94159
(while it's convenient that they have a rescue CD to deal with unbootable systems you have to wonder why they needed to design a rescue CD to deal with unbootable systems)


At this point I would also consider having a look directly in the AVG user forums to see what others have done to fix the issue.

http://forums.avg.com/ca-en/avg-forums

Thanks for the links. However, I did checked the AVG Forum before posting here as there was no workable solution that I can find there. But I will keep checking every once in a while. If it is a AGV problem, hopefully they will come up with a patch that can be used at boot up since we can't apply the patch directly as we can't get past the first post to reach our desktop and our system.

Regarding the AVG Rescue CD, that cd involves removing AVG from the system. Isn't that the same as uninstalling AGV ? I was lucky enough to be able to get past the AGV Watchdog error message barrier because my laptop works when set to SPEED setting to boot up. So I was able to get to my system to uninstall AGV. But when I reboot in the usual "NORMAL" mode setting, I get a blank screen in place of the AGV Watchdog message. (see my post #8 here).

This leads me to wonder if it may not be a AGV problem. Perhaps a Windows Update that is incompatible with AGV ???

[SpywareDr]

Perhaps a Windows Update that is incompatible with AGV ???

Or, perhaps an AVG update that is incompatible with Windows.

[fink]

Perhaps a Windows Update that is incompatible with AGV ???

Possibly but if you've done a system restore that would roll back updates to the point of the restore date.

I'd say that since the blank screen happens at the same point that it did with avg installed it may be remnants of an incomplete avg uninstall. Did you use the avg uninstall tool?

http://www.avg.com/ca-en/utilities

[slickcondo]

Or, perhaps an AVG update that is incompatible with Windows.

Yes, agree !. But I find it hard to believe that an experienced organisation like AVG is not able to fix a problem they created, unless they can't find any problem in what they have created that is causing any problem. So, thinking out of the box, perhaps, it could be that it is Windows who created a incompitable update ?

[slickcondo]

Possibly but if you've done a system restore that would roll back updates to the point of the restore date.

I'd say that since the blank screen happens at the same point that it did with avg installed it may be remnants of an incomplete avg uninstall. Did you use the avg uninstall tool?

http://www.avg.com/ca-en/utilities

No, I didn't use the AVG uninstall tool as I was not aware one exists until now or that I need to use this to remove it as I had no problem uninstalling it from Add/Remove in Control Panel.

I will have a go at this and come back to let you know since I have the advantage that my laptop can creat this error condition when set to STIMNIA mode, and at the same time works ok when set to SPEED mode of operations.

[SpywareDr]

If AVG wants Windows user's business, it's up to AVG to make sure their software stays compatible with Windows.

[slickcondo]

If AVG wants Windows user's business, it's up to AVG to make sure their software stays compatible with Windows.

So what happened if the last AVG update was compatible with Windows at that time the AGV update was released and after that, Windows come up with a update that conflicts with what is already working before that latest Windows update ?

[Steve R Jones]

Then AVG would need to figure out a solution.

[slickcondo]

LATEST UPDATE:

This is what I have done just a few moments ago.

Taking Fink's comment, I used the AVG Uninstall Tool to uninstall AVG. Then reboot and I still get a blank screen, but I can hear the desktop in the background working.

I then installed MSE as SpywareDr suggested earlier, undate it and ran a quick scan, then reboot. Again, a blank screen.

My next question is: Does anyone know whether can a NVIDIA Geforce 8400M GS graphics driver work on any laptop monitor or does this need some sort of higher speed operating system to work ? I am not even sure why my laptop have a switch for STIMNIA and for SPEED and one setting works and the other does not since the AVG Watchdog problem started. My laptop is a Sony VGN-SZ583N. I'd be glad to receive some comments on this. Thanks.

[slickcondo]

Then AVG would need to figure out a solution.

ok, thanks Noted. Never too old to learn something new !!

[SpywareDr]

I then installed MSE as SpywareDr suggested earlier, undate it and ran a quick scan, then reboot. Again, a blank screen.

Uninstall MSE and reboot.

Still a blank screen?