[RESOLVED] HP Pavillion DV6000 missing DVD Drive

[simco99]

I am new to this forum, so please be patient with me, as I have officially lost my patience with this dvd drive.

For some reason, my DVD-R drive has simply disappeared. And, although this is a VERY common problem with Vista and HP, tech support is useless and there seems to be no way to fix it.

Here is what I know...
If I thought the problem was the drive itself, I would just replace it, but the actual hardware seems to be working. I can hear it and it lights up when I put a disc into it. The problem is that my laptop does not recognize that it's there.

Here's what I have done....
--> I ran fix-it, showed nothing wrong, but drive still missing
--> Went to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} in order to delete upper/lower filters, restarted, nothing changed.
--> I even tried the hibernate "fix" and nothing.
--> I have checked in Device Manager and there is no listing for the drive. It is not there at all.
--> I tried to retrieve the drivers, but without knowing the details of the drive, I found that difficult. I tried to retrieve the info from my back-up hard drive, but do not have any access to it. I contacted HP tech support and after escalating the issue, they sent me back-up CDs. (Since the drive is not recognized, they are useless).

My patience has worn out! I need help! Any and all suggestions are welcome at this point!!!!!
**When responding, please keep in mind that, although I am somewhat computer literate, I'm not a programmer....

[jdc2000]

Just because it spins and the light comes on does not mean that it is working properly. If you have a bootable CD (Windows, or a copy of the UBCD - Ultimate Boot CD), try booting frmo that. Make sure that the BIOS is set to boot from the CD/DVD drive first. If you can't boot from a bootable CD, then the drive is likely bad.

[simco99]

HP sent me 2 discs for system recovery (Vista Home Prem, sp 1), but I don't want to wipe my hard drive, just get the DVD drivers. (At least I think that's what I want). I think I tried booting in BIOS, but I don't recall the result, as I wasn't really sure what I was doing. I can try again.

FYI...
I decided to run fix-it again and got the following...
--CD/DVD drive is not detected (not fixed)
--The drive is missing or disconnected (not fixed)
Does that additional info help?

[Rodney M]

You don't need to install! But if you CAN boot to a disk, BIOS is seeing the disk.
So you at least know the disk drive is working. Then it's why doesn't windows.

Post back with results...

And you should get a "Do you want to boot from the CD" prompt..
If you do it's seeing the drive!

[Midknyte]

Check the bios and see if the drive is detected first. If not, try physically reseating the drive. I think you need to remove the memory cover and there should be 1 screw holding the cd drive.

DV6000 is the series, not the specific model number. If you can give us the correct model number, i can try looking it up.

[simco99]

I think it's a 6700 or 6700-something. Does that help?

BTW, I tried putting CD drive in 1st position in Boot Order, and nothing.

[Midknyte]

http://www.insidemylaptop.com/disass...800-notebooks/

Boot order won't help in Windows. try reseating the drive, like I said. Look at step 4.

[simco99]

OMG!!!!!!!!

FINALLY, after MONTHS of this stupid thing not working! Midknyte, you ROCK!!!!!!!!

THANK YOU!

[Midknyte]

That's a pretty common problem with those HPs.

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