Msgsrv32 not responding

[william lan]

I am running os windows ME on laptop gateway 9300 solo with 128 ram. Very often my mouse pointer froze but it moved using touch pad. Ctl-Alt-Dlt showed msgsrv32 not responding. How can I fix it please?

[Train]

Boot to Safe Mode, does it hang there?

[william lan]

Boot to Safe Mode, does it hang there?

Boot on safe mode, the mouse does not function at all. Only the touch pad works.

[Train]

Go into BIOS and enable Legacy USB. Or words to that effect.

Boot to Safe mode and see if msgsrv32 not responding shows up.

Unless that Legacy is enabled, a USB mouse will not work in lots of places.

[william lan]

Go into BIOS and enable Legacy USB. Or words to that effect.

Boot to Safe mode and see if msgsrv32 not responding shows up.

Unless that Legacy is enabled, a USB mouse will not work in lots of places.

There is no Legacy USB option for me in my system. I suspect I am using USB 1. I tried using mouse on ps/2, the same problem appeared.

[Train]

If you are using a ps/2 to USB converter, that well could be the problem. Has been for me several times.

looking at teh pictures of that lapper, I do not find any ps/2 ports. Serial yes and USB too.

[william lan]

If you are using a ps/2 to USB converter, that well could be the problem. Has been for me several times.

looking at teh pictures of that lapper, I do not find any ps/2 ports. Serial yes and USB too.

I didnt use ps/2 to USB converter as I have a ps/2 port at the back of my lappy.

[Train]

While in Safe Mode, go into device manager > Mouse and remove all instances of the external mouse, reboot and 98 should see it as new hardware and install the drivers again.

Another trick I have used that has straightened out problems like your msgsrv32 one.

Put the 98 cd in while window is up and running and reinstall it right over the top.
I have had a good success rate doing that.

If that did not do the trick, my next step was to back up everything I would hate to lose, then do a clean install. Yes a pain, but finding which drivers(s) is causing the problem is rough.

[lgbpop]

ME has System Restore in Accessories. Been a while since I had to remember the exact path but you should find it with a bit of exploring.


One other thing you can try is to boot into DOS and at the C:\ prompt, enter the following command:

scanreg.exe /restore

In 9x systems this is the DOS version of System Restore. By default the most recent five restore points are saved. You may get lucky.

******************************************

You probably are aware of this already, but Microsoft support for 9x systems ended two or three years ago. Your OS is wide-open to attack from malware. Your laptop probably will run just fine with Windows 2000 installed, which would gain you a year's extended support from MS (mid-2011 last I heard). The increased system stability alone would be well worth the change.

[Train]

Thanks lgbpop, plum forgot about those points in ME!

[lgbpop]

Didn't mean to horn in! I'm starting to forget them myself, there are so few calls for 9x help any more....

[Train]

Very GLAD and Happy that you did!

[william lan]

While in Safe Mode, go into device manager > Mouse and remove all instances of the external mouse, reboot and 98 should see it as new hardware and install the drivers again.

Another trick I have used that has straightened out problems like your msgsrv32 one.

Put the 98 cd in while window is up and running and reinstall it right over the top.
I have had a good success rate doing that.

If that did not do the trick, my next step was to back up everything I would hate to lose, then do a clean install. Yes a pain, but finding which drivers(s) is causing the problem is rough.

Have tried to system restore but the problem stays. Probably I will try the above procedure...thank u all

[Train]

Save what you would hate to lose first.
Then proceed.

[william lan]

While in Safe Mode, go into device manager > Mouse and remove all instances of the external mouse, reboot and 98 should see it as new hardware and install the drivers again.

Another trick I have used that has straightened out problems like your msgsrv32 one.

Put the 98 cd in while window is up and running and reinstall it right over the top.
I have had a good success rate doing that.

If that did not do the trick, my next step was to back up everything I would hate to lose, then do a clean install. Yes a pain, but finding which drivers(s) is causing the problem is rough.

Hv done the above. So far so good. Another problem comes out, the 3 buttons controlling the volume and mute of the speaker above the keyboard are not functioning though able to control it by using the speaker icon at the task bar.