[RESOLVED] Antivir solutions pro

[Broni]

Nothing from PCPitstop, or Trend is actively running, so don't worry about it

Last scans....

1. Download Security Check from HERE, and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

2. Download Temp File Cleaner (TFC)

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

3. Go to Kaspersky website and perform an online antivirus scan.

• Disable your active antivirus program.
• Read through the requirements and privacy statement and click on Accept button.
• It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
• When the downloads have finished, click on Settings.
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  
  
  • Spyware, Adware, Dialers, and other potentially dangerous programs
  • Archives
  • Mail databases
• Click on My Computer under Scan.
• Once the scan is complete, it will display the results. Click on View Scan Report.
• You will see a list of infected items there. Click on Save Report As....
• Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

[pennydog]

Security Check

Results of screen317's Security Check version 0.99.5
Windows XP Service Pack 3
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Enabled!
PC Tools AntiVirus Free
```````````````````````````````
Anti-malware/Other Utilities Check:
Malwarebytes' Anti-Malware
Java(TM) 6 Update 21
Adobe Flash Player 10.0.32.18
Adobe Reader 9.1
Out of date Adobe Reader installed!
Mozilla Firefox (3.6.6) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent
````````````````````````````````
DNS Vulnerability Check:
GREAT! (Not vulnerable to DNS cache poisoning)

``````````End of Log````````````

[Broni]

Please, update Firefox.

==============================================================

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or other garbage.

[pennydog]

Kaspersky will not download. I get error message "Launch of Java interupted" . I tried 4 times and same error message.

[Broni]

That's fine...

Please run a free online scan with the ESET Online Scanner

• Disable your antivirus program
• Tick the box next to YES, I accept the Terms of Use
• IMPORTANT! UN-check Remove found threats
• Click Start
• Accept any security warnings from your browser.
• Check Scan archives
• Click Start
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, push List of found threats
• Push Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

[pennydog]

Ok Adobe out - foxit downloaded.

[Broni]

[pennydog]

Eset log

C:\Program Files\Hide My IP Address\App\tor\tor.exe probably a variant of Win32/TrojanDownloader.Agent.BXGACSC trojan
C:\System Volume Information\_restore{23F4EF0B-727F-4757-A8EC-976375CD7FB7}\RP1070\A0087771.exe Win32/Adware.SpywareProtect2009 application

[Broni]

Open Windows Explorer. Go Tools>Folder Options>View tab, put a checkmark next to Show hidden files, and folders.
Upload following files to http://www.virustotal.com/ for security check:
- C:\Program Files\Hide My IP Address\App\tor\tor.exe
IMPORTANT! If the file is listed as already analyzed, click on Reanalyse file now button.
Post scan results.

[pennydog]

Thank you Broni. I will do this as soon as I get home later this afternoon.

Hide my IP???? Strange things sure do appear in computer files.

[pennydog]

I am sorry but I don't have this option Go Tools>Folder Options>View tab. I have tools but no folder or view tab options.

[pennydog]

I went ahead and ran the scan (or tried to) and it scanned for 2 1/2 hours and has not stopped. I found the Hide My IP in my program files and if we can uninstall/delete it is fine. I did not install that program or do not remember it if I did. I don't use it so I don't need it. I will leave it until you say to uninstall. Thanks for your help.

[Broni]

Please do and make sure Hide My IP Address folder is gone from C:\Program Files.

Let me know, when you're done.

[pennydog]

I uninstalled the program and checked C and as far as I can tell it is gone.

[Broni]

Cool

OTL Clean-Up
Clean up with OTL:

* Double-click OTL.exe to start the program.
* Close all other programs apart from OTL as this step will require a reboot
* On the OTL main screen, press the CLEANUP button
* Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

=================================================================

Your computer is clean


1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista and 7:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

8. Run Temporary File Cleaner (TFC) weekly.

9. Download and install Secunia Personal Software Inspector (PSI). The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

10. Run defrag at your convenience.

11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

12. Please, let me know, how is your computer doing.