Problems and Issues window that suddenly appeared

[steve_83]

The Vista x64 side of my RAID array on my 6 month old i7 desktop has been terminally fubared since all those updates on approximately mid-October, 09.

The primary problems have been:
Programs that shutdown such as:
Kaspersky Internet Security ( the latest build with the (a))
Windows Defender

and the worst:

Windows Explorer has stopped working.

Yesterday I boot to run my scans, and this new (to me) Window pops up and says:

Windows has solutions to your OS's problems.

An entire page with 78) errors that I can (conceptually) see if Microsoft has a solution for.

So I start ticking boxes in groups.

Result:
No Solutions Found.

What the hey?


Why would this dubious tool be available IF there are no fixes?

I'd like to get this corrected before I install Windows 7 over it.

I could be wrong since I frequently am, but installing a new OS over a sick one sounds like a bad idea to me.


Hoping to get some opinions before I submit a case to Microsoft (that can take weeks to get resolved).

I never knew Vista had this feature available.

Running Ultimate x64 on a RAID array with XP on the smaller of 2) drives.

Thanks in advance for any opinions.

Steve_83

[SpywareDr]

Sounds like it may be some type of malware. You may want to get it checked out:

Rules for VirtualDr's HijackThis forum
http://discussions.virtualdr.com/sho...d.php?t=167915

VirtualDr's HijackThis Logfile forum:
http://discussions.virtualdr.com/forumdisplay.php?f=71

[steve_83]

Thanks for the fast reply Doc.

Do you still think that may be the case if I told you that I ran:

Kaspersky Internet security scans daily.
SUPERantispyware scans daily.
Malwarebytes scans daily.
Windows Defender updated & quick scanned daily.
The Micro$oft malicious software removal tool 3) times a month.

These tools find.....Nothing.

(and finally)

The XP side of my desktop runs like a whirling dervish.

If you or anyone else thinks I'm under protected, I'll do that.

The only reason I hesitate is that those normally post publicly a little more than I care to offer up, and 000 of anything on this machine is embarrassing in any way shape or form.

Opinions, and if that wasn't a fast pat answer I'll do a hijack logfile.



I honestly think it's a messed up OS, but like I said....I'm wrong a LOT and may be about this.

Thanks again Doc.

Steve_83

[SpywareDr]

A bit hard to believe that Microsoft Windows would pop-up a message stating (exactly):

Windows has solutions to your OS's problems.

[steve_83]

That was the next question I was going to ask the community and you Doc....what feature in Vista Ultimate x64 has that capability, Please?
Or.....does that even exist?

If not, I'd be the 1st to submit that I've been Had.

Thanks guy!



Steve_83

[steve_83]

I can't frapping BELIEVE that the Microsoft support people on the dang phone >>>>>>
DON"T KNOW THE DIFFERENCE between Internet Explorer and Windows Explorer.


I got a brand new Vista x64 Ultimate disc about 3) months ago and a promise to get a Windows 7 Prof. one, since the OS on my latest desktop was deficient from the get go......and now they want $50 to even email those Jack A**ES.

There has never been a support case created on this one!


This is >>>>>>>>>>>>>> Pathetic !

[SpywareDr]

That was the next question I was going to ask the community and you Doc....what feature in Vista Ultimate x64 has that capability, Please?
Or.....does that even exist?

A few that come to mind are:

1. Windows' System File Checker tool (SFC.exe) can be used to scan for missing or corrupted system files and repair them.
   http://support.microsoft.com/kb/929833
   
   
2. Windows' System Restore tool can (sometimes) be used to restore the Operating System configuration to an earlier point in time.
   http://support.microsoft.com/kb/936212
   
   
3. Windows' Bootrec.exe tool can be used to troubleshoot and repair: 1) the master boot record (MBR), 2) boot sector, 3) Boot Configuration Data (BCD) store.
   http://support.microsoft.com/kb/927392
   
   
4. Windows' "Problems Reports and Solutions" can be used to check for BlueScreen solutions online.
   http://support.microsoft.com/kb/958233
   
   
5. Windows Update site can be used to help protect your computer's security and reliability.
   http://windows.microsoft.com/en-US/w...indows-updates

If not, I'd be the 1st to submit that I've been Had.

A Google search for the exact string "Windows has solutions to your OS's problems" only returns your post here on this VirtualDr forum.

Thanks guy!



Steve_83

You're welcome.

[SpywareDr]

I can't frapping BELIEVE that the Microsoft support people on the dang phone >>>>>>
DON"T KNOW THE DIFFERENCE between Internet Explorer and Windows Explorer.

That is unusual.

I got a brand new Vista x64 Ultimate disc about 3) months ago and a promise to get a Windows 7 Prof. one, since the OS on my latest desktop was deficient from the get go......and now they want $50 to even email those Jack A**ES.

Who was the Vendor?

There has never been a support case created on this one!


This is >>>>>>>>>>>>>> Pathetic !

Unfortunately, with the gadzillions of possible system configurations, it does happen.

[steve_83]

I apologize for my temper tantrum.



Doc...you are tooooo nice to describe, seriously.

In Microsoft's defense, since I believe it makes for healthy relationships that always come back to me to give everyone a break, it was a holiday weekend and there's no telling what part of the world I reached.
However, when that person starts asking me:

Do you see the little blue e symbol, we call that an icon?
Would you double click on it, with that device called a mouse, please?

I kinda went ballistic.

Like when nurses and physicians talk to older citizens as if they were children.


The original vendor was an IT Professional at a local GPS Mfgr (anonymous for privacy's sake) who gets literally 100's of licenses on all Microsoft products to insure compatibility (that's his primary function) with map updates........, etc.
He installed that when he did the BIOS on my latest i7 desktop.

OS problems escalated into a for-real case, and Microsoft ended up sending me a Brand Spanking new Vista Ultimate x64 set, and a promise to send me Windows 7 Professional: "This Fall".

I am still apologetic to this community, but you'd expect better from King Micro$oft.

That's been a problem my entire life, unrealistic expectations.

What would you do with this thread going forward Doc?
Please note this in case I haven't said it:
EVERY single problem I have encountered since this fiasco started was date stamped and 100% accurate.

Try the various tools you provided me, or just gut it out & post a hijack this?

Steve_83

I love this place!

[SpywareDr]

What would you do with this thread going forward Doc?

Follow the instructions on the following VirtualDr page to make sure your computer is not infected with some type of malicious software:

http://discussions.virtualdr.com/sho...d.php?t=167915

[steve_83]

Doc, or whoever else cares to chime in:

File checker found:
"Windows Resource Protection did not find any integrity violations."

I'll bite the bullet & post a hijack this logfile per the instructions and pray one of my oBey stalkers can't or don't use anything to sabotage, vandalize or start the threats all over again.
They followed me here and one is a registered member with "0" posts.



Thanks again Doc.

Steve_83

[SpywareDr]

You're welcome.

[steve_83]

.