[RESOLVED] Vista Laptop issues

[Nabrin]

Sisters laptop is having problems downloading Vista Service Pack 1. It is giving her a failed install every time. I am not a vista savy person, but I thought she should have had it up to service pack 2 already. It looks like it stopped updating on 10/15/09.

Also, it looks like for some reason there is only one restore point on the laptop and it is being continuously written over a couple of times a day. This leads me to believe something malicious is on there, although her norton scan shows nothing.

Hijack this log posted below. Any other ideas?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:04:46 PM, on 10/25/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\System32\hkcmd.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\mobsync.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Joy\Documents\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://fastmail.fm/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: AIM Toolbar Search Class - {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files\AIM Toolbar\aimtb.dll
F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: (no name) - {64466B8E-20A7-4A4A-AFF4-AAD9CA68B52C} - C:\Program Files\WebMediaViewer\hpmun.dll (file missing)
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\IPSBHO.DLL
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: &AIM Toolbar Search - C:\ProgramData\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
O9 - Extra button: FirstClass® - {02011FE3-C22B-451d-9A25-BF4DBB38B8E7} - C:\Windows\Downloaded Program Files\fcplugin.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Program Files\AIM Toolbar\aimtb.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - {3B8FB116-D358-48A3-A5C7-DB84F15CBB04} - http://www.expresstoolie.com/redirect.php (file missing)
O9 - Extra 'Tools' menuitem: Explorer Security - {3B8FB116-D358-48A3-A5C7-DB84F15CBB04} - http://www.expresstoolie.com/redirect.php (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...oUploader5.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/...oUploader3.cab
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...Uploader55.cab
O16 - DPF: {9C196458-4145-46AF-8A77-1506878DFECA} (FirstClass® Control) - http://www1.sdhc.k12.fl.us/ClientDownloads/fcplugin.cab
O16 - DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader2.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...nt/swflash.cab
O18 - Protocol: fcp - {B3133379-8789-4D3C-9593-C205D7297501} - C:\Windows\Downloaded Program Files\fcplugin.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Inkjet Printer/Scanner Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus - Symantec Corporation - C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
O23 - Service: pinger - Unknown owner - C:\TOSHIBA\IVP\ISM\pinger.exe
O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 10067 bytes

[Broni]

Print these instructions out.

NOTE. If any of the programs listed below refuse to run, try renaming executive file to something else; for instance, rename hijackthis.exe to scanner.exe

***VERY IMPORTANT! Make sure, you update Superantispyware, and Malwarebytes before running the scans.***

STEP 1. Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/

* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
* Close SUPERAntiSpyware.

PHYSICALLY DISCONNECT FROM THE INTERNET

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen

* Open SUPERAntiSpyware.
* Click Scan your Computer... button.
* Click Scanning Preferences/Control Center... button.
* Under General and Startup tab, make sure, Start SUPERAntiSpyware when Windows starts option is UN-checked.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked):
- Close browsers before scanning.
- Terminate memory threats before quarantining.
* Click the Close button to leave the control center screen.
* On the left, make sure you check C:\Fixed Drive.
* On the right, choose Perform Complete Scan.
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.
* Make sure everything has a checkmark next to it and click Next.
* A notification will appear that Quarantine and Removal is Complete. Click OK and then click the Finish button to return to the main menu.
* If asked if you want to reboot, click Yes.
* To retrieve the removal information after reboot, launch SUPERAntispyware again.
- Click Preferences, then click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
- Please copy and paste the Scan Log results in your next reply.
* Click Close to exit the program.
Post SUPERAntiSpyware log.

RECONNECT TO THE INTERNET

RESTART COMPUTER!

STEP 2. Download Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php to your desktop.
(Malwarebytes is free to use as a manual scanner. Payment is only required if you wish to have it run and update automatically which is not necessary for our purposes)

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

RESTART COMPUTER!

STEP 3. Download GMER: http://www.gmer.net/files.php, by clicking on Download EXE button.
Alternative downloads:
- http://majorgeeks.com/GMER_d5198.html
- http://www.softpedia.com/get/Interne...ers/GMER.shtml
Double click on downloaded .exe file, select Rootkit tab and click the Scan button.
When scan is completed, click Save button, and save the results as gmer.log
Warning ! Please, do not select the "Show all" checkbox during the scan.
Post the log to your next reply.

RESTART COMPUTER

STEP 4.
Post fresh HijackThis log.
NOTE. If you're using Vista, right click on HijackThis, and click Run as Administrator
Do NOT attempt to "fix" anything!


DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

[Nabrin]

Working on this right now.

[Broni]

[Nabrin]

Her antispyware log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/26/2009 at 00:52 AM

Application Version : 4.29.1004

Core Rules Database Version : 4190
Trace Rules Database Version: 2103

Scan type : Complete Scan
Total Scan Time : 02:04:55

Memory items scanned : 277
Memory threats detected : 0
Registry items scanned : 6920
Registry threats detected : 8
File items scanned : 187480
File threats detected : 15

Rogue.WebMediaViewer
HKLM\Software\Classes\CLSID\{64466B8E-20A7-4A4A-AFF4-AAD9CA68B52C}
HKCR\CLSID\{64466B8E-20A7-4A4A-AFF4-AAD9CA68B52C}
HKCR\CLSID\{64466B8E-20A7-4A4A-AFF4-AAD9CA68B52C}#www
HKCR\CLSID\{64466B8E-20A7-4A4A-AFF4-AAD9CA68B52C}\InprocServer32
HKCR\CLSID\{64466B8E-20A7-4A4A-AFF4-AAD9CA68B52C}\InprocServer32#ThreadingModel
C:\PROGRAM FILES\WEBMEDIAVIEWER\HPMUN.DLL
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{64466B8E-20A7-4A4A-AFF4-AAD9CA68B52C}
HKU\S-1-5-21-2919129606-1815928035-255343462-1000\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{64466B8E-20A7-4A4A-AFF4-AAD9CA68B52C}
HKU\S-1-5-21-2919129606-1815928035-255343462-1000\Software\WebMediaViewer

Rogue.VirusTrigger
C:\Program Files\WEBMEDIAVIEWER\myc.ico
C:\Program Files\WEBMEDIAVIEWER\myd.ico
C:\Program Files\WEBMEDIAVIEWER\mym.ico
C:\Program Files\WEBMEDIAVIEWER\myp.ico
C:\Program Files\WEBMEDIAVIEWER\myv.ico
C:\Program Files\WEBMEDIAVIEWER\ot.ico
C:\Program Files\WEBMEDIAVIEWER\ts.ico
C:\Program Files\WEBMEDIAVIEWER

Browser Hijacker.Favorites
C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\ONLINE SPYWARE TEST.URL
C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\RUN VIRUS SCAN.URL
C:\USERS\ALL USERS\MICROSOFT\WINDOWS\START MENU\ONLINE SPYWARE TEST.URL
C:\USERS\ALL USERS\MICROSOFT\WINDOWS\START MENU\RUN VIRUS SCAN.URL
C:\USERS\JOY\FAVORITES\RUN VIRUS SCAN.URL

Trojan.Dropper/Gen
C:\USERS\JOY\APPDATA\LOCAL\TEMP\N1SETUP.EXE

[Nabrin]

Her malwarebytes file:

Malwarebytes' Anti-Malware 1.41
Database version: 3034
Windows 6.0.6000

10/26/2009 12:18:31 PM
mbam-log-2009-10-26 (12-18-31).txt

Scan type: Full Scan (C:\|)
Objects scanned: 275563
Time elapsed: 3 hour(s), 6 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Joy\Documents\My Music\My Music.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Users\Joy\Documents\My Pictures\My Pictures.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Users\Joy\Documents\My Videos\My Video.url (Trojan.Zlob) -> Quarantined and deleted successfully.

[Nabrin]

and her GMER file:

GMER 1.0.15.15163 - http://www.gmer.net
Rootkit scan 2009-10-26 14:17:24
Windows 6.0.6000
Running: y7x21tzd.exe; Driver: C:\Users\Joy\AppData\Local\Temp\pfrdypow.sys


---- System - GMER 1.0.15 ----

SSDT 8BF14120 ZwAlertResumeThread
SSDT 8BF083A0 ZwAlertThread
SSDT 8BF20400 ZwAllocateVirtualMemory
SSDT 8BE01AB8 ZwAlpcConnectPort
SSDT 8BF23630 ZwAssignProcessToJobObject
SSDT 8BF4A240 ZwCreateMutant
SSDT 8BF49760 ZwCreateSymbolicLinkObject
SSDT 8BF1C438 ZwCreateThread
SSDT 8BF4E868 ZwDebugActiveProcess
SSDT 8BF219F0 ZwDuplicateObject
SSDT 8BF2CE00 ZwFreeVirtualMemory
SSDT 8BF2B108 ZwImpersonateAnonymousToken
SSDT 8BF16050 ZwImpersonateThread
SSDT 8BDE1DA8 ZwLoadDriver
SSDT 8BF4D448 ZwMapViewOfSection
SSDT 8BF8D960 ZwOpenEvent
SSDT 8BF20198 ZwOpenProcess
SSDT 8BED2A70 ZwOpenProcessToken
SSDT 8BF2B670 ZwOpenSection
SSDT 8BF1F3A0 ZwOpenThread
SSDT 8BF09AF0 ZwProtectVirtualMemory
SSDT 8BEE3470 ZwResumeThread
SSDT 8BEDE580 ZwSetContextThread
SSDT 8BF2EB98 ZwSetInformationProcess
SSDT 8BF8CC98 ZwSetSystemInformation
SSDT 8BF23148 ZwSuspendProcess
SSDT 8BED2768 ZwSuspendThread
SSDT 8BEDEDA8 ZwTerminateProcess
SSDT 8BEE6150 ZwTerminateThread
SSDT 8ADF79D8 ZwUnmapViewOfSection
SSDT 8BF2B990 ZwWriteVirtualMemory
SSDT 8BF0AEB0 ZwCreateThreadEx

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwCallbackReturn + 478 8208A984 4 Bytes CALL 8907357D

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (WDF Dynamic/Microsoft Corporation)
AttachedDevice \Driver\kbdclass \Device\KeyboardClass1 Wdf01000.sys (WDF Dynamic/Microsoft Corporation)
AttachedDevice \Driver\tdx \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\tdx \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\tdx \Device\RawIp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

---- EOF - GMER 1.0.15 ----

[Nabrin]

And her After Hijack this file:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:30:15 PM, on 10/26/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\System32\hkcmd.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\mobsync.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Users\Joy\Documents\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://fastmail.fm/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: AIM Toolbar Search Class - {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files\AIM Toolbar\aimtb.dll
F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\IPSBHO.DLL
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: &AIM Toolbar Search - C:\ProgramData\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
O9 - Extra button: FirstClass® - {02011FE3-C22B-451d-9A25-BF4DBB38B8E7} - C:\Windows\Downloaded Program Files\fcplugin.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Program Files\AIM Toolbar\aimtb.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - {3B8FB116-D358-48A3-A5C7-DB84F15CBB04} - http://www.expresstoolie.com/redirect.php (file missing)
O9 - Extra 'Tools' menuitem: Explorer Security - {3B8FB116-D358-48A3-A5C7-DB84F15CBB04} - http://www.expresstoolie.com/redirect.php (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...oUploader5.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/...oUploader3.cab
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...Uploader55.cab
O16 - DPF: {9C196458-4145-46AF-8A77-1506878DFECA} (FirstClass® Control) - http://www1.sdhc.k12.fl.us/ClientDownloads/fcplugin.cab
O16 - DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader2.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...nt/swflash.cab
O18 - Protocol: fcp - {B3133379-8789-4D3C-9593-C205D7297501} - C:\Windows\Downloaded Program Files\fcplugin.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Inkjet Printer/Scanner Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus - Symantec Corporation - C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
O23 - Service: pinger - Unknown owner - C:\TOSHIBA\IVP\ISM\pinger.exe
O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 10375 bytes

[Broni]

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   
   NOTE. If Combofix asks you to install Recovery Console, please allow it.
   
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

[Nabrin]

Her combofix log:

ComboFix 09-10-26.06 - Joy 10/27/2009 11:46.1.2 - NTFSx86
Microsoft® Windows Vista™ Home Basic 6.0.6000.0.1252.1.1033.18.1014.333 [GMT -4:00]
Running from: c:\users\Joy\Desktop\ComboFix.exe
SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\$recycle.bin\S-1-5-21-2919129606-1815928035-255343462-500

.
((((((((((((((((((((((((( Files Created from 2009-09-27 to 2009-10-27 )))))))))))))))))))))))))))))))
.

2009-10-27 16:00 . 2009-10-27 16:01 -------- d-----w- c:\users\Joy\AppData\Local\temp
2009-10-27 16:00 . 2009-10-27 16:00 -------- d-----w- c:\users\Default\AppData\Local\temp
2009-10-26 13:07 . 2009-10-26 13:07 -------- d-----w- c:\users\Joy\AppData\Roaming\Malwarebytes
2009-10-26 13:06 . 2009-09-10 18:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-10-26 13:06 . 2009-10-26 13:06 -------- d-----w- c:\programdata\Malwarebytes
2009-10-26 13:06 . 2009-09-10 18:53 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-10-26 13:06 . 2009-10-26 16:18 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-10-26 02:34 . 2009-10-26 02:34 -------- d-----w- c:\programdata\SUPERAntiSpyware.com
2009-10-26 02:33 . 2009-10-26 02:33 -------- d-----w- c:\program files\SUPERAntiSpyware
2009-10-26 02:33 . 2009-10-26 02:33 -------- d-----w- c:\users\Joy\AppData\Roaming\SUPERAntiSpyware.com
2009-10-26 02:32 . 2009-10-26 02:32 -------- d-----w- c:\program files\Common Files\Wise Installation Wizard
2009-10-24 17:39 . 2009-10-24 17:39 -------- d-----w- c:\windows\CheckSur
2009-10-23 04:06 . 2007-08-31 01:24 193536 ----a-w- c:\windows\system32\drivers\usbhub.sys
2009-10-23 04:06 . 2007-08-31 01:23 73216 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2009-10-23 04:06 . 2007-08-31 01:23 224768 ----a-w- c:\windows\system32\drivers\usbport.sys
2009-10-23 04:06 . 2007-08-31 02:12 8704 ----a-w- c:\windows\system32\hcrstco.dll
2009-10-23 04:06 . 2007-08-31 01:23 38400 ----a-w- c:\windows\system32\drivers\usbehci.sys
2009-10-23 04:06 . 2007-08-31 01:23 23040 ----a-w- c:\windows\system32\drivers\usbuhci.sys
2009-10-23 04:06 . 2007-08-31 01:23 5888 ----a-w- c:\windows\system32\drivers\usbd.sys
2009-10-23 03:56 . 2009-10-23 03:56 -------- d-sh--w- c:\users\Joy\%APPDATA%
2009-10-22 05:14 . 2009-10-22 05:14 -------- d-----w- c:\users\Joy\AppData\Local\AIM
2009-10-21 16:18 . 2009-10-01 14:29 195440 ------w- c:\windows\system32\MpSigStub.exe
2009-10-15 03:58 . 2009-09-10 17:38 216576 ----a-w- c:\windows\system32\msv1_0.dll
2009-10-15 03:58 . 2009-08-05 14:28 3467864 ----a-w- c:\windows\system32\ntoskrnl.exe
2009-10-15 03:58 . 2009-08-05 14:28 3502152 ----a-w- c:\windows\system32\ntkrnlpa.exe
2009-10-15 03:57 . 2009-08-27 05:22 916480 ----a-w- c:\windows\system32\wininet.dll
2009-10-15 03:56 . 2009-08-27 03:42 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2009-10-15 03:56 . 2009-08-27 05:17 109056 ----a-w- c:\windows\system32\iesysprep.dll
2009-10-15 03:56 . 2009-08-27 05:17 71680 ----a-w- c:\windows\system32\iesetup.dll
2009-10-15 03:54 . 2009-09-04 12:24 61440 ----a-w- c:\windows\system32\msasn1.dll
2009-10-15 03:54 . 2009-09-14 09:50 130048 ----a-w- c:\windows\system32\drivers\srv2.sys
2009-10-15 03:54 . 2009-04-02 11:50 604672 ----a-w- c:\windows\system32\WMSPDMOD.DLL
2009-09-30 21:47 . 2009-08-07 02:24 44768 ----a-w- c:\windows\system32\wups2.dll
2009-09-30 21:47 . 2009-08-07 02:24 53472 ----a-w- c:\windows\system32\wuauclt.exe
2009-09-30 21:47 . 2009-08-07 01:45 2421760 ----a-w- c:\windows\system32\wucltux.dll
2009-09-30 21:47 . 2009-08-07 02:23 1929952 ----a-w- c:\windows\system32\wuaueng.dll
2009-09-30 21:46 . 2009-08-07 02:24 35552 ----a-w- c:\windows\system32\wups.dll
2009-09-30 21:46 . 2009-08-07 02:23 575704 ----a-w- c:\windows\system32\wuapi.dll
2009-09-30 21:46 . 2009-08-07 01:44 87552 ----a-w- c:\windows\system32\wudriver.dll
2009-09-30 21:45 . 2009-08-06 23:23 171608 ----a-w- c:\windows\system32\wuwebv.dll
2009-09-30 21:45 . 2009-08-06 22:44 33792 ----a-w- c:\windows\system32\wuapp.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-10-24 04:22 . 2009-01-27 04:21 -------- d-----w- c:\programdata\CanonIJPLM
2009-10-21 14:56 . 2006-11-02 12:35 -------- d-----w- c:\program files\Windows Sidebar
2009-10-21 14:56 . 2006-11-02 12:35 -------- d-----w- c:\program files\Windows Photo Gallery
2009-10-21 14:56 . 2006-11-02 12:35 -------- d-----w- c:\program files\Windows Defender
2009-10-21 14:56 . 2006-11-02 12:35 -------- d-----w- c:\program files\Windows Collaboration
2009-10-21 14:56 . 2006-11-02 12:35 -------- d-----w- c:\program files\Windows Calendar
2009-10-21 14:56 . 2006-11-02 11:18 -------- d-----w- c:\program files\Windows Mail
2009-10-21 03:57 . 2006-11-02 10:32 101376 ----a-w- c:\windows\system32\ifxcardm.dll
2009-10-21 03:57 . 2006-11-02 10:32 79872 ----a-w- c:\windows\system32\axaltocm.dll
2009-10-15 07:11 . 2007-12-05 16:09 -------- d-----w- c:\programdata\Microsoft Help
2009-09-23 21:08 . 2008-02-03 21:47 -------- d-----w- c:\program files\iTunes
2009-09-23 21:07 . 2008-02-03 21:47 -------- d-----w- c:\program files\iPod
2009-09-23 21:07 . 2008-02-03 21:40 -------- d-----w- c:\program files\Common Files\Apple
2009-09-17 10:30 . 2009-09-17 10:27 -------- d-----w- c:\program files\Windows Live
2009-09-17 10:29 . 2009-09-17 10:29 -------- d-----w- c:\program files\Microsoft Sync Framework
2009-09-17 10:28 . 2009-09-17 03:27 -------- d-----w- c:\program files\Microsoft
2009-09-17 10:27 . 2009-09-17 10:27 -------- d-----w- c:\program files\Windows Live SkyDrive
2009-09-17 10:26 . 2009-09-17 10:26 -------- d-----w- c:\program files\Microsoft SQL Server Compact Edition
2009-09-17 03:28 . 2009-09-17 03:28 -------- d-----w- c:\program files\Common Files\Windows Live
2009-09-17 01:51 . 2009-09-17 01:51 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_00_00.Wdf
2009-09-16 18:31 . 2008-02-03 21:48 -------- d-----w- c:\users\Joy\AppData\Roaming\Apple Computer
2009-09-14 03:04 . 2009-09-14 03:02 -------- d-----w- c:\programdata\{755AC846-7372-4AC8-8550-C52491DAA8BD}
2009-09-14 02:55 . 2008-02-03 21:44 -------- d-----w- c:\program files\QuickTime
2009-09-10 07:15 . 2008-04-04 10:29 -------- d-----w- c:\program files\Microsoft Silverlight
2009-09-05 19:36 . 2009-09-05 19:36 -------- d-----w- c:\programdata\FirstClass
2009-09-05 13:15 . 2009-09-05 13:14 -------- d-----w- c:\users\Joy\AppData\Roaming\FirstClass
2009-09-05 13:15 . 2009-09-05 13:14 -------- d-----w- c:\program files\FirstClass
2009-09-05 13:14 . 2009-09-05 13:14 -------- d-----w- c:\users\Joy\AppData\Roaming\InstallShield Installation Information
2009-08-31 23:40 . 2009-06-19 12:53 -------- d-----w- c:\program files\Symantec
2009-08-31 23:40 . 2009-06-19 12:53 806 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2009-08-31 23:40 . 2009-06-19 12:53 7456 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2009-08-31 23:40 . 2009-06-19 12:53 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2009-08-29 03:41 . 2009-09-03 02:10 1686528 ----a-w- c:\windows\system32\gameux.dll
2009-08-29 03:40 . 2009-09-03 02:10 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2009-08-28 23:42 . 2009-08-28 23:42 40448 ----a-w- c:\windows\system32\drivers\usbaapl.sys
2009-08-28 23:42 . 2009-08-28 23:42 2065696 ----a-w- c:\windows\system32\usbaaplrc.dll
2009-08-28 23:31 . 2009-09-03 02:10 4247552 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2009-08-22 06:32 . 2009-09-02 18:22 25648 ----a-r- c:\windows\system32\drivers\SymIMV.sys
2009-08-18 03:33 . 2009-08-18 03:33 1193832 ----a-w- c:\windows\system32\FM20.DLL
2009-08-14 17:16 . 2009-09-10 02:57 213592 ----a-w- c:\windows\system32\drivers\netio.sys
2009-08-14 16:42 . 2009-09-10 02:57 167424 ----a-w- c:\windows\system32\tcpipcfg.dll
2009-08-14 16:40 . 2009-09-10 02:57 103936 ----a-w- c:\windows\system32\netiohlp.dll
2009-08-14 16:40 . 2009-09-10 02:57 15360 ----a-w- c:\windows\system32\netevent.dll
2009-08-14 14:25 . 2009-09-10 02:57 9728 ----a-w- c:\windows\system32\TCPSVCS.EXE
2009-08-14 14:25 . 2009-09-10 02:57 17920 ----a-w- c:\windows\system32\ROUTE.EXE
2009-08-14 14:25 . 2009-09-10 02:57 11264 ----a-w- c:\windows\system32\MRINFO.EXE
2009-08-14 14:25 . 2009-09-10 02:57 27136 ----a-w- c:\windows\system32\NETSTAT.EXE
2009-08-14 14:25 . 2009-09-10 02:57 19968 ----a-w- c:\windows\system32\ARP.EXE
2009-08-14 14:25 . 2009-09-10 02:57 8704 ----a-w- c:\windows\system32\HOSTNAME.EXE
2009-08-14 14:25 . 2009-09-10 02:57 10240 ----a-w- c:\windows\system32\finger.exe
2009-08-14 14:24 . 2009-09-10 02:57 813568 ----a-w- c:\windows\system32\drivers\tcpip.sys
2009-08-14 14:23 . 2009-09-10 02:57 22016 ----a-w- c:\windows\system32\netiougc.exe
2008-01-31 03:30 . 2008-01-31 03:30 4 --sha-r- c:\windows\System32\drivers\taishop.sys
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-09-20 154136]
"SynTPStart"="c:\program files\Synaptics\SynTP\SynTPStart.exe" [2007-08-15 102400]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-08-14 1348904]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-09-20 141848]
"Malwarebytes Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2009-09-10 1312080]
"RtHDVCpl"="RtHDVCpl.exe" - c:\windows\RtHDVCpl.exe [2007-04-25 4444160]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
2009-09-03 19:21 548352 ----a-w- c:\program files\SUPERAntiSpyware\SASWINLO.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\progra~1\Google\GOOGLE~1\GoogleDesktopNetwork3.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SymEFA.sys]
@="FSFilter Activity Monitor"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Microsoft Office.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Microsoft Office.lnk
backup=c:\windows\pss\Microsoft Office.lnk.CommonStartup
backupExtension=.CommonStartup

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiSpyware]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc]
"AntiVirusOverride"=dword:00000001
"VistaSp2"=hex(b):df,77,02,10,3c,37,ca,01

R0 SymEFA;Symantec Extended File Attributes;c:\windows\System32\drivers\NAV\1007020.00B\SymEFA.sys [8/31/2009 7:40 PM 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\System32\drivers\NAV\1007020.00B\BHDrvx86.sys [8/31/2009 7:40 PM 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\System32\drivers\NAV\1007020.00B\cchpx86.sys [8/31/2009 7:39 PM 482432]
R1 IDSVix86;IDSVix86;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20091021.001\IDSvix86.sys [10/22/2009 11:37 PM 342576]
R1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\sasdifsv.sys [10/12/2009 9:24 PM 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [10/12/2009 9:24 PM 74480]
R2 Norton AntiVirus;Norton AntiVirus;c:\program files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe [8/31/2009 7:39 PM 117640]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [6/25/2008 1:58 AM 24652]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [8/27/2009 11:49 PM 102448]
R3 FwLnk;FwLnk Driver;c:\windows\System32\drivers\FwLnk.sys [11/12/2007 2:37 PM 7168]
R3 RTL8187B;Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter;c:\windows\System32\drivers\RTL8187B.sys [6/10/2009 5:52 AM 347648]
R3 SYMNDISV;Symantec Network Filter Driver;c:\windows\System32\drivers\NAV\1007020.00B\symndisv.sys [8/31/2009 7:40 PM 48688]
S2 wlidsvc;Windows Live ID Sign-in Assistant;c:\program files\Common Files\microsoft shared\Windows Live\WLIDSVC.EXE [3/30/2009 4:28 PM 1533808]
S3 SASENUM;SASENUM;c:\program files\SUPERAntiSpyware\SASENUM.SYS [10/12/2009 9:24 PM 7408]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - MBR
*Deregistered* - mbr

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceNoNetwork REG_MULTI_SZ PLA DPS BFE mpssvc
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://fastmail.fm/
uInternet Settings,ProxyOverride = *.local
IE: &AIM Toolbar Search - c:\programdata\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
DPF: {9C196458-4145-46AF-8A77-1506878DFECA} - hxxp://www1.sdhc.k12.fl.us/ClientDownloads/fcplugin.cab
DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} - hxxp://lads.myspace.com/upload/MySpaceUploader2.cab
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-Aim6 - (no file)



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-10-27 12:01
Windows 6.0.6000 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\Norton AntiVirus]
"ImagePath"="\"c:\program files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe\" /s \"Norton AntiVirus\" /m \"c:\program files\Norton AntiVirus\Engine\16.7.2.11\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2009-10-27 12:04
ComboFix-quarantined-files.txt 2009-10-27 16:04

Pre-Run: 42,009,460,736 bytes free
Post-Run: 43,100,790,784 bytes free

- - End Of File - - 00D228E4F24AAC9BFF525F1709A80113

[Nabrin]

Her latest Hijack this log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:08:04 PM, on 10/27/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\hkcmd.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\mobsync.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\Explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
C:\Users\Joy\Documents\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://fastmail.fm/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: AIM Toolbar Search Class - {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files\AIM Toolbar\aimtb.dll
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\IPSBHO.DLL
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O8 - Extra context menu item: &AIM Toolbar Search - C:\ProgramData\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
O9 - Extra button: FirstClass® - {02011FE3-C22B-451d-9A25-BF4DBB38B8E7} - C:\Windows\Downloaded Program Files\fcplugin.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Program Files\AIM Toolbar\aimtb.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...oUploader5.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/...oUploader3.cab
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...Uploader55.cab
O16 - DPF: {9C196458-4145-46AF-8A77-1506878DFECA} (FirstClass® Control) - http://www1.sdhc.k12.fl.us/ClientDownloads/fcplugin.cab
O16 - DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader2.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...nt/swflash.cab
O18 - Protocol: fcp - {B3133379-8789-4D3C-9593-C205D7297501} - C:\Windows\Downloaded Program Files\fcplugin.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GoogleDesktopNetwork3.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Inkjet Printer/Scanner Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus - Symantec Corporation - C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
O23 - Service: pinger - Unknown owner - C:\TOSHIBA\IVP\ISM\pinger.exe
O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 9192 bytes

[Broni]

Please download JavaRa to your desktop and unzip it to its own folder

• Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
• Accept any prompts.
• Open JavaRa.exe again and select Search For Updates.
• Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

=================================================================

Unless you installed Viewpoint Manager knowledgeably...
Go Start>Control Panel>Add\Remove (Programs and Features in Vista), and...
Uninstall any of the following programs associated with Viewpoint:
* Viewpoint Manager
* Viewpoint Media Player
* Viewpoint Toolbar
This program does not do anything bad such as deliver ads or spy on you, but it is considered foistware ("drive-by-install") as it is installed without your consent through programs like AOl, AIM, Compuserve, etc.

=================================================================

Disable Windows Defender, as it'll interfere with cleaning process:
- Open Windows Defender by clicking the Start, clicking All Programs, and then clicking Windows Defender.
- Click Tools
then...

++ Windows XP:
- Click General Settings
- Scroll down to Real Time Protection Options
- Uncheck Turn on Real Time Protection
- After you uncheck this, click on the Save button
- Close Windows Defender

++ Windows Vista:
- Click Options
- Under Administrator options, clear the Use Windows Defender check box, and then click Save.

Enable Windows Defender, when all cleaning is done.

===================================================================

Print this post out, since you won't have an access to it, at some point.

1. Open HijackThis.

2. Close all windows, except for HijackThis.

3. Put checkmarks next to the following HijackThis entries:

- O2 - BHO: (no name) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
- O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)


4. You should also checkmark following entries (these are unnecessary startups; no actual programs will be removed):

- O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
- O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
- O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll


5. Click on Fix checked button.

6. Restart computer.

7. Post new HijackThis log.

[Nabrin]

New Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:18:33 PM, on 10/28/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\hkcmd.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Users\Joy\Documents\HiJackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://fastmail.fm/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: AIM Toolbar Search Class - {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files\AIM Toolbar\aimtb.dll
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\IPSBHO.DLL
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O8 - Extra context menu item: &AIM Toolbar Search - C:\ProgramData\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
O9 - Extra button: FirstClass® - {02011FE3-C22B-451d-9A25-BF4DBB38B8E7} - C:\Windows\Downloaded Program Files\fcplugin.dll
O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Program Files\AIM Toolbar\aimtb.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...oUploader5.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/...oUploader3.cab
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...Uploader55.cab
O16 - DPF: {9C196458-4145-46AF-8A77-1506878DFECA} (FirstClass® Control) - http://www1.sdhc.k12.fl.us/ClientDownloads/fcplugin.cab
O16 - DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader2.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...nt/swflash.cab
O18 - Protocol: fcp - {B3133379-8789-4D3C-9593-C205D7297501} - C:\Windows\Downloaded Program Files\fcplugin.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GoogleDesktopNetwork3.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Inkjet Printer/Scanner Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus - Symantec Corporation - C:\Program Files\Norton AntiVirus\Engine\16.7.2.11\ccSvcHst.exe
O23 - Service: pinger - Unknown owner - C:\TOSHIBA\IVP\ISM\pinger.exe
O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

--
End of file - 8316 bytes

[Broni]

Your computer is clean

1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

2. Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

3. Restart computer.

4. Turn System Restore on.

5. Make sure, Windows Updates are current.

6. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

7. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

8. Run defrag at your convenience.

9. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

10. Please, let me know, how is your computer doing.

[Nabrin]

Looking better and better. Trying to Update Windows now which is what revealed some of these issues to begin with. First two updates were successful (haven't been in the past) but the big one that fails continuously is still downloading. We shall see.

Broni, thanks for the help so far.