winXP pro shutdown just reboots?

[frankb]

WinXP Pro
DC7600 HP
Will not shutdown?
Start//turn off computer/turn off.... shutting down, ... and reboots.

Have to pull power cord or shut down power bar. NOT the way todo .

control panel/system/device manager//system devices/
Microsoft ACPI- Compliant system

Regedit/HKEY_CURRENT_USER/Control Panel/Desktop/WaitToKillAppTimeout value/default value in this dialog box is 20000

No roxio CD installed.

Control panel/system/system properties/advanced/startup & recovery/
unchecked automatically restart..... no difference.

I need help on this one. Exhausted all potential items, I think.

[photolady]

Have you tried booting to safe mode?

[frankb]

yes, I did, chose Shut Down!
Computer rebooted itself.
I actually went into Safe Mode to do a restore Point. (hoping) Not the answer.

[Midknyte]

are there any errors in device manager?

Did you try running shutdown.exe -s from Start-run?

[SpywareDr]

If that command hangs (takes too long), try:

shutdown.exe -s -t 0 -f

And if nothing happens when you run that command, try:

%windir%\system32\shutdown.exe -s -t 0 -f

-s = shutdown
-t 0 = a wait time of 0 (zero) seconds
-f = force all programs to close ... even if changes to any documents have not been saved

[frankb]

Midknyte.-

Device manager had only the mouse and keyboard yellowed ! as this computer is here being tested and upgraded. with new purchase of software/hardware.
The hardware is an internal 3.5 Card reader 9in1 with a USB 2.0 port.
This unit is connected to a 1394/USB 2.0 PCI Card. with 2 USB2.0 and 2 Firewire along with the 2 9pin connectors for usb 2.0 internal
I]which seems to be culprit[/I]

I removed the card; the system boots up and shuts down normally.

I tried the card in the second PCI slot; available. with same results.
but, now the DVD does not show in explorer; and has a ! in Device Manager.
This card new from the box. Why the interference?

The dc7600 has two USB 2.0 ports on front with Mic/earphone; which is connected to motherboard via 9pin connector (USB)
I will pull the connection and try the internal on the motherboard direct.

I will try: Uninstall in Device Manager; Disconnect DVD: shutdown; reconnect and see if recognized.

I don't want to backtrack with RESTORE as Office and Other software loaded. if I can work around.

After the trials, I'll be back.... but if any Idea's please reply... Thank You.

If I get a shutdown/reboot I will try the RUN commands.

[frankb]

Getting nowhere!

I uninstalled the DVD, shut-down, Yes this part works without any PCI card inserted.
removed the 40 Pin from the motherboard/and for good measure from the DVD.
rebooted; shutdown; re-installed cabling: rebooted.

No DVD; Do have ! in Device Manager again.
seems to go in circle.

So I rebooted into safe mode and did a restore point to yesterday when I installed MS Office from the DVD drive.
but this time no DVD.

Did another safe mode restore to today, at least I am back up and running;
Could pull it and install as external usb to mine to prove irts working?
hey, I installed software with the drive yesterday, and played music CD from it?
Did a search on HP site and downloaded the(SP41468.exe) driver for lightscribe and loaded in; no change.
Drive lights up on boot sequence, is in device with exclamation but not getting to explorer.

[Midknyte]

I'm getting a little lost with all the different symptoms.

No DVD; Do have ! in Device Manager again.
seems to go in circle.

Sounds like you need to do the filters fix. Is there an error in the event viewer?
http://support.microsoft.com/kb/314060

[frankb]

Midknyte.-
Thanks for the link. have downloaded the .MSI
Will keep on file.

I have sesolved the problem:
Simple explanation is NERO INCD was loaded on the computer.
It was not shown on the desktop; therefore, just passed over.
IN CD and Roxio are the same. As soon as I removed NERO INCD by re-loading the latest update. Back came the DVD-CD in explorer.

Thank You, for your patience, indulgence, and replies.
Most appreciated.