Problem with DVD burner

[Bear359]

I am unable to burn DVDs, I'm using Roxio Creator LE - Dell Edition and XP. When ever I click start/My computer, the DVD drive shows up as DVD-RW Drive (E but when I put a blank DVD into the DVD drive it changes to CD Drive and won't burn DVDs, it still burns CDs. I haven't changed any settings and was able to burn DVDs a few days ago with the same brand so it's not a bad batch of DVDs. I have reinstalled the software and driver. Any ideas what could be wrong? Thanks for any help.

[Rocketmech]

DVD RW drives have 2 laser diodes. It appears your DVD diode is not working , but the CD diode is. I have a box full of them in the shop. You could try cleaning the optics or replace the drive for $20 .

[Bear359]

DVD RW drives have 2 laser diodes. It appears your DVD diode is not working , but the CD diode is. I have a box full of them in the shop. You could try cleaning the optics or replace the drive for $20 .

I am having the same problem with both the CD and DVD drives, when I put in a blank disc they stop showing as CD-RW & DVD-RW to CD drives. I don't know if that's normal or not.

When I try to burn a disc I get a sense code error, I had that problem before and I got suggestions from other forums and even had a guy come look at the computer and downloaded a solution for the error and that still didn't help. It turns out the problem before was the settings were somehow changed, the "enable CD recording" box wasn't checked. So I doubt the problem is with the drives, and I don't want to buy another one and wind up with the same problem.

[Train]

Maybe the lens are dirty, a cd lens cleaner will take care of that.
Most places that sell CDs or DVDs have them.

Boot to Safe Mode, go into device manager and remove all instances of the cd/dvd devices.
Reboot to Windows.
Windows should pick it up as new equipment and install the drivers.
Test.

[Rocketmech]

OK. If we think its not a drive hardware failure, then its software or media related.

If I understand correctly, both a CDRW and a DVDRW drive on the same pc , overnite, are both experiencing the same issue, the drives or Windows cannot see writeable media (blanks) .

Things to try :

I will assume you checked the "enable CD recording" box already.

1. Uninstall or disable any ATIP hiders. These are programs that break CD/DVD copy protection, usually by vitual drive. Also, check for any DRM software you may have installed.

2. Scan for malware and rootkits.

3. Try a different burning software.

4. Clean the drive lenses .

5. Change media. I have seen a stack of new blanks be bad in the middle, some even written to. Always use quality media.

6. System Restore . Restore to a previous point where the drives were working.

7. Update Windows, and the pc's chipset drivers .

8. Update the drives firmware.


Maybe others here have some other ideas they can post.

[Bear359]

OK. If we think its not a drive hardware failure, then its software or media related.

If I understand correctly, both a CDRW and a DVDRW drive on the same pc , overnite, are both experiencing the same issue, the drives or Windows cannot see writeable media (blanks) .
< That is correct. >
Things to try :

I will assume you checked the "enable CD recording" box already.
< Yes >

1. Uninstall or disable any ATIP hiders. These are programs that break CD/DVD copy protection, usually by vitual drive. Also, check for any DRM software you may have installed.
< To my knowledge I don't have a programs that break copy protection unless they were with the Roxio program I use. What would be an example of DRM software be? >

2. Scan for malware and rootkits.
< I scanned for those and the computer is clean. >

3. Try a different burning software.
< Don't have a different program to use. >

4. Clean the drive lenses .
< I clean them at least once a month. >

5. Change media. I have seen a stack of new blanks be bad in the middle, some even written to. Always use quality media.
< The CDs & DVDs are 2 different brands and neither are showing up. >

6. System Restore . Restore to a previous point where the drives were working.
< I tried 5 different restore points ranging from 1 day to 2 weeks ago, and got a message saying the computer was unable to restore to any of those points. >

7. Update Windows, and the pc's chipset drivers .
< What and where do I download those. >

8. Update the drives firmware.
< Tried that and was told there are no updates available. >

Maybe others here have some other ideas they can post.

Thanks for the suggestions.

[Bear359]

Maybe the lens are dirty, a cd lens cleaner will take care of that.
Most places that sell CDs or DVDs have them.

Boot to Safe Mode, go into device manager and remove all instances of the cd/dvd devices.
Reboot to Windows.
Windows should pick it up as new equipment and install the drivers.
Test.

I tried that and still get the same problems.

[General Winters]

Freeware burning programs for you to try.

http://cdburnerxp.se/

http://infrarecorder.org/

http://www.deepburner.com/

[Bear359]

I am able to burn CDs now but still can't burn DVDs. When I try I get this

Sense: 03 ASC: 0C ASCQ: 00 (Command 2A)
-------------------------------------------------------
Px.dll: 4.10.28.500
PxAFS.DLL: 4.10.28.500
pxdrv.dll: 1.2.31.0
PxMas.dll: 4.10.28.500
PxSFS.DLL: 4.10.28.500
PxWave.dll: 4.10.28.500
pxwma.dll: 1.0.0.3

I got this error before and downloaded a fix for it but it didn't work. I have tried different software and discs but still have the same problem.

[SpywareDr]

Problem with DVD-Burning - Tech Support Guy Forums
http://forums.techguy.org/multimedia...d-burning.html

Problem: Sense: 03 ASC: 0C ASCQ: 80 (Command 2A)

Solution #1: I had bought a 50 pack of CDs from Memorex and evidently they aren't good. So I bought different ones and it works great.

Solution #2: i know it makes no sense, but NOT putting marker on the CD [before burning] is the ONLY thing i did different. now it works.

?

[SuperSparks]

Try washing the DVDs in lukewarm water with a few drops of detergent in it. That slightly alters the reflectivity of the disc, which sometimes helps.