Scarecrows hijackthis thread (Antivirus XP 2008 infection)
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Thread: Scarecrows hijackthis thread (Antivirus XP 2008 infection)

  1. #1
    Join Date
    Oct 2005
    Posts
    28
    Please help. The links you provided do not work for some reason.

    This "Antivirus XP 2008" pop-up appeared on my laptop. I did not "agree and install". How can I still remove it? It made my desktop background white with the message that I have spyware on my computer.

    How can I get rid of it?

    Thanks so much.

  2. #2
    Join Date
    Jul 1998
    Location
    Toronto
    Posts
    26,541
    New thread split from original here... http://discussions.virtualdr.com/sho...d.php?t=233067

    Those links work ok for me... in any case here's some specific instructions. Malwarebytes scanner works particularly well for this nasty...


    1. Download Malwarebytes' Anti-Malware: http://www.majorgeeks.com/Malwarebyt...are_d5756.html to your desktop.

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform full scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.
    * When completed, a log will open in Notepad.
    * Post the log back here.

    The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
    Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

    RESTART COMPUTER!


    2. Download HijackThis:
    http://www.snapfiles.com/get/hijackthis.html
    Post HijackThis log.


    DO NOT make any other changes to your computer (like installing programs, using another cleaning tools, etc.), until it's officially declared clean!!!

    (Instruction layout courtesy of Broni)

    I will then split your part of the thread off and put it into the hijackthis forum with a link here for you.
    _____________________
    cat lovers click here

  3. #3
    Join Date
    Oct 2005
    Posts
    28
    Thanks!

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 7:03:03 PM, on 8/25/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\WINDOWS\System32\WLTRYSVC.EXE
    C:\WINDOWS\System32\bcmwltry.exe
    C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
    C:\MATLAB701\webserver\bin\win32\matlabserver.exe
    C:\Program Files\Microsoft SQL Server\MSSQL$CAMBRIDGESOFT\Binn\sqlservr.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
    C:\Program Files\Dell\QuickSet\quickset.exe
    C:\WINDOWS\system32\WLTRAY.exe
    C:\WINDOWS\stsystra.exe
    C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
    C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Program Files\NetWaiting\netWaiting.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...us&ibd=6070706
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...us&ibd=6070706
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MI1933~1\Office12\GRA8E1~1.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
    O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
    O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
    O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
    O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
    O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/...sh/swflash.cab
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MI1933~1\Office12\GR99D3~1.DLL
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe
    O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
    O23 - Service: Juniper Network Connect Service (dsNcService) - Juniper Networks - C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
    O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: MATLAB Server (matlabserver) - Unknown owner - C:\MATLAB701\webserver\bin\win32\matlabserver.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

    --
    End of file - 9652 bytes

  4. #4
    Join Date
    Jul 1998
    Location
    Toronto
    Posts
    26,541
    and the malwarebytes log too pls. It should be run before hijackthis.
    _____________________
    cat lovers click here

  5. #5
    Join Date
    Oct 2005
    Posts
    28
    Malwarebytes' Anti-Malware 1.25
    Database version: 1087
    Windows 5.1.2600 Service Pack 2

    6:51:23 PM 8/25/2008
    mbam-log-08-25-2008 (18-51-23).txt

    Scan type: Quick Scan
    Objects scanned: 47604
    Time elapsed: 3 minute(s), 39 second(s)

    Memory Processes Infected: 1
    Memory Modules Infected: 0
    Registry Keys Infected: 3
    Registry Values Infected: 24
    Registry Data Items Infected: 2
    Folders Infected: 0
    Files Infected: 16

    Memory Processes Infected:
    C:\WINDOWS\system32\drivers\svchost.exe (Heuristics.Reserved.Word.Exploit) -> Unloaded process successfully.

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.

    Registry Values Infected:
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_id (Backdoor.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_options (Backdoor.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_server1 (Backdoor.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_reserv (Backdoor.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_forms (Backdoor.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_certs (Backdoor.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_options (Backdoor.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_ss (Backdoor.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_pstorage (Backdoor.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_command (Backdoor.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_file (Backdoor.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_idproject (Backdoor.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_pauseopt (Backdoor.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_pausecert (Backdoor.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_deletecookie (Backdoor.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_opt_deletesol (Backdoor.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_newversion (Backdoor.Agent) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\xrt_patch (Backdoor.Agent) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\inrhcglcj0e7eg (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\Control Panel\Desktop\wallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\Control Panel\Desktop\originalwallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\Control Panel\Desktop\convertedwallpaper (Hijack.Wallpaper) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\Control Panel\Desktop\scrnsave.exe (Hijack.Wallpaper) -> Quarantined and deleted successfully.

    Registry Data Items Infected:
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispBackgroundPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\NoDispScrSavPage (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    C:\WINDOWS\system32\tdssadw.dll (Trojan.Virantix) -> Quarantined and deleted successfully.
    C:\WINDOWS\system32\tdssserf.dll (Trojan.Virantix) -> Quarantined and deleted successfully.
    C:\WINDOWS\system32\blphcllcj0e7eg.scr (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    C:\WINDOWS\system32\drivers\svchost.exe (Trojan.Agent) -> Delete on reboot.
    C:\WINDOWS\system32\tdssl.dll (Trojan.Agent) -> Quarantined and deleted successfully.
    C:\WINDOWS\system32\tdssmain.dll (Trojan.Agent) -> Quarantined and deleted successfully.
    C:\WINDOWS\system32\tdssinit.dll (Trojan.Agent) -> Quarantined and deleted successfully.
    C:\WINDOWS\system32\tdsslog.dll (Trojan.Agent) -> Quarantined and deleted successfully.
    C:\WINDOWS\system32\tdssservers.dat (Trojan.Agent) -> Quarantined and deleted successfully.
    C:\WINDOWS\system32\drivers\tdssserv.sys (Trojan.Agent) -> Quarantined and deleted successfully.
    C:\WINDOWS\system32\lphcllcj0e7eg.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    C:\WINDOWS\system32\phcllcj0e7eg.bmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    C:\Documents and Settings\F*** ******\Local Settings\Temp\.tt10.tmp.exe (Trojan.FakeAlert) -> Delete on reboot.
    C:\Documents and Settings\F*** ******\Local Settings\Temp\.ttC.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
    C:\Documents and Settings\F*** ******\Desktop\Multiplex IR-Vis SFG Narrow Band.pdf (Rogue.Multiple) -> Quarantined and deleted successfully.
    C:\WINDOWS\system32\winlogon.old (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.
    Last edited by scarecrow; August 25th, 2008 at 08:53 PM.

  6. #6
    Join Date
    Dec 2007
    Location
    Daly City, CA
    Posts
    22,550
    HJT log is clean.

    You need to update Java:
    http://java.sun.com/javase/downloads/index.jsp
    Java Runtime Environment (JRE) 6 Update 7
    Uninstall all previous versions of Java through Add\Remove.

    When done....

    1. Download, and install CCleaner: http://www.ccleaner.com/download/builds. Get "Slim" version.
    Read CCleaner instruction here: http://www.jahewi.nl/ccleaner/ccleaner.html.
    Run CCleaner.

    2. Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    3. Restart computer.

    4. Turn System Restore on.

    5. Download, and install McAfee SiteAdvisor: http://www.siteadvisor.com/download/ff.html. It'll warn you (in most cases) about dangerous web sites.

    6. Read "So how did I get infected in the first place?": http://www.castlecops.com/postlite7736-.html

    7. Let me know, how your computer is doing.

  7. #7
    Join Date
    Oct 2005
    Posts
    28
    I really appreciate this site. You guys are very helpful and knowledgeable. My computer is running like brand new.

    Thanks.

  8. #8
    Join Date
    Dec 2007
    Location
    Daly City, CA
    Posts
    22,550
    Very well

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