PCI Video Card will work a lot better. On-Board Video must be disabled, either in CMOS (SETUP) or jumpers on the motherboard itself.

Since she won't take z cover off, try this:

Have her boot and when she see's the 1st screen (usually black) come up she will see numbers clicking (memory check), have her hit the Delete Key or what ever key the screen tells her to use to get into SETUP (CMOS).

Will have to nose around in there, but should be a menu item for disabling on-board video, probably under maybe something called advance.

Once she gets in there, may not have a mousy, so to navigate use the arrow keys, to enter a menu item, use enter and to move from one menu to another use Escape Key. Once changed need to SAVE & EXIT.

If there is no entry then she will have to remove the case (unplug everything 1st) and try and find the jumper for disabling on-board video, MB are usually marked.

------------------
Murf

Visit-Murf's Windows Garage
Murf's On-Line Specialty Store