Thanks Nick, I wish she could do that, but she does not have the modem now.
She only had one day to return it if it did not work. Having spent so much time with the Telstra Tech Support to no avail, she returned it. At $299 it was too much money to lose.

It has to be a setting on the machine specific to the USB modem as she can connect to the networks in OZ by wireless and also by ethernet cable. Unfortunately she is not now able to use these options.

I don`t think many people have much experience with these modems yet, that`s the problem. I am so frustrated that I can`t get my hands on the machine + modem myself to play with it.

Elaine