[RESOLVED] Windows XP Home - Shut Down

[Coach17]

I have recently had my Mom's computer reformated and have installed Windows XP Home. When I go to start and shut down it does start the shuty down process but does not completely go off. A mesaage comes up on the screen that says "It is OK to turn off your computer" and then I have to hold in the button on the machine to shut it off completely. Is there something I need to do so that it completely shuts down. I do not have this issue on my machine running Windows XP Home.

Thanks for your help.

[dunedin]

Coach17

There are so many causes and fixes for shutdown problems.
Here is one specifically for yours

http://support.microsoft.com/?kbid=810903

More general help

http://aumha.org/win5/a/shtdwnxp.php

Elane

[Coach17]

Thanks for your reply. I will check the system with this information and see what happens.

[SuperSparks]

Look in Control Panel>Power Options and see if there is a tab called APM. If there is check the box for ACPI (it should be the only checkbox there) and after that the PC should shut down normally.

[Coach17]

Thanks for your help. The control panel power options is the one that worked. No need to go into registry.

Thanks again

[dunedin]

You are very welcome.

I thought that might fix it

Elaine