2 Blue screens of death

[Kittieboy]

The issue has been fixed. If you are still having problems, try deleting your GameGuard folder and restarting Maple Story.

[Unbalanced]

Actually, I was referring to your anti-virus. Personally I use Kaspersky and like I said in a post earlier, you can add it as a trusted file. I'm afraid I haven't touched a Norton product in years.

For anyone using the latest version of Kaspersky you can just click on the "add to trusted zone" (or something to that extent) when the balloon pops up or

1. Click on settings
2. Click on protection in the left menu
3. Click the Trusted Zone button
4. Click add and a new window called Exclusion Mask pops up
5. Click the specify link
6. Click browse and locate gameguard.des in your maple story install directory
7. Click OK, OK, OK

Just a warning. You're telling Kaspersky to completely exclude this file from all it's little activities and all you're doing is opening up a potential security hole. But at least Kaspersky won't moan anymore.

With regards to Norton, I'd assume (this is off the top of my head so the steps might not be that accurate) you'd open NAV (get to it's options window) and either under auto-protect or manual scan there should be an exclusion option. From there I'd assume it's the same by locating gameguard.des and clicking ok. I'm sorry I can't be anymore clear.

Now with regards to zone alarm, I suppose as long as maplestory.exe has permissions to access the network/internet etc. you're ok. And yes, the remember option is correct. (again I'm sorry I can't be more clear about zone alarm, I use kerio .. yes I know that can be disabled rather easily once something malicious actually gets onto my computer)

But nothing is more safe than practicing good computing habits. That or putting your computer back in the box and sending it back to the manufacturer. With computers, I find nothing is ever 100% hehehe

[Xenethyl]

Thanks for the reply, Unbalanced. As per Kittieboy's post, I'll check to see if my problem has been resolved once the current server check is over. With any luck I'll be able to get in.

EDIT: Everything appears to be fixed now. I guess nProtect and Wizet were aware of the problem all along.

[Grey]

My problem does appear to be resolved (thank god) after the new GG patch. I did receive a reply email from NProtect, from a tech who appears to have a poor grasp of the English language (surprise, surprise).

Dear User This is INCA INTERNET.

If the error message pops up repeatedly, send all '.erl' format files to [email protected]

Files metioned above can be searched in 'Gameguard' folder.

(e.g : npgmup.erl, npgm.erl, npsc.erl, etc.)

Please let us know what game and what error more detail.

Obviously my use of the words "MapleStory", direct quotes from the BSOD, and a detailed explanation of exactly what was happening was not enough detail for them. I hope and pray that I'll never have reason to contact them again.

[liam858]

Thanks for posting the solution(s) guys, it should help others with this problem, although that responsibility should be on NProtect, but as it has already gathered you all together, i'm sure reading it here would be easier than translating a response from a tech.


Liam

[neopuff34]

Hello everyone. I greatly apologize if bringing up an old topic is considered bad form here, but I need some help that directly relates to this topic.

I've done the following, as suggested by this topic:

• updated my video drivers (integrated video card in an HP pavillion ze2000)
• downloaded the newest version of Maple Story (multiple times...)
• thoroughly erased Norton/Symantec
• tried disabling my firewall (Zonealarm Pro) and also tried allowing the game to do all it needed to
• deleted and re-downloaded the C:/Program Files/Wizet/Maple Story/GameGuard folder

Now, some things of note that might be of interest are:

• My BSOD comes up before Maple Story starts, just after the nProtect progress bar dissappears. Zonealarm also asks me to give MapleStory.exe permission before the BSOD.
• My BSOD error is slightly different. I get a stop error, but there's no mention at all of a "dump_wmimmc.sys" file. It simply states the stop error, then does a "dump of my physical memory" and suggests talking to my computer administrator. I can take a picture if necessary.
• I downloaded the game Gunbound (which also uses nProtect) just today, so it's definately up to date, and the exact same problem happens at the exact time in the exact same way.
• A couple months ago, I played Maple Story all the time, but I had to reformat my harddrive and since I tried re-installing (very recently), the BSODs occur.
• I'm running Windows XP SP2 on an HP Pavillion ze2000 laptop.
• I downloaded and installed Maple Story just fine on a separate computer (a desktop) with absolutely no problems at all.

I'm hoping you guys can help me out, as you seem to be very good at this stuff. Again, if this is bad form, could someone please advise me on a better course of action? Thanks a lot.

[Uhud]

HELP ME PLEASE...IM GETTING PROBLEMS WIHT GAMEGUARD ASWELL WHEN I PLAY MAPLESTORY. SOMETIME I CLICK MAPLE AND AT THE TOP LEFT CORNER THAT nProtect GAMEGUARD HTING COMES AND IT SAYS CONNECTING AND THEN RETRY COMES..I CLICK IT BUT IT KEEPS HAPPENING AND OSMEITMES THE RETRY DONT COME AND HTE GAME WORKS PROPERLY.
WHNE THE RETRY COMES, I CLICK CANCEL AND IT SAYS ERROR 350 AND IT SAYS THAT YOUR INTERNET CONNECTION IS LOW...I CHECK IT AND IT SAYS INTERNET: EXCELLENT (which means that its the best)
AND STILL IT DONT WORK...I TRIED EVERYHTING...I UNINSTALLD MAPLE, I DWONLOADS GAMEGUARD SEPERATELY ASWELL AND THEN REINSTALL IT, BUT NOTHING WOKRS AND SOMETIMES...WIHTOUT ALL THIS THINGS IT JUST WORKS...

[BullHorn]

Hello everyone. I greatly apologize if bringing up an old topic is considered bad form here, but I need some help that directly relates to this topic.

I've done the following, as suggested by this topic:

• updated my video drivers (integrated video card in an HP pavillion ze2000)
• downloaded the newest version of Maple Story (multiple times...)
• thoroughly erased Norton/Symantec
• tried disabling my firewall (Zonealarm Pro) and also tried allowing the game to do all it needed to
• deleted and re-downloaded the C:/Program Files/Wizet/Maple Story/GameGuard folder

Now, some things of note that might be of interest are:

• My BSOD comes up before Maple Story starts, just after the nProtect progress bar dissappears. Zonealarm also asks me to give MapleStory.exe permission before the BSOD.
• My BSOD error is slightly different. I get a stop error, but there's no mention at all of a "dump_wmimmc.sys" file. It simply states the stop error, then does a "dump of my physical memory" and suggests talking to my computer administrator. I can take a picture if necessary.
• I downloaded the game Gunbound (which also uses nProtect) just today, so it's definately up to date, and the exact same problem happens at the exact time in the exact same way.
• A couple months ago, I played Maple Story all the time, but I had to reformat my harddrive and since I tried re-installing (very recently), the BSODs occur.
• I'm running Windows XP SP2 on an HP Pavillion ze2000 laptop.
• I downloaded and installed Maple Story just fine on a separate computer (a desktop) with absolutely no problems at all.

I'm hoping you guys can help me out, as you seem to be very good at this stuff. Again, if this is bad form, could someone please advise me on a better course of action? Thanks a lot.

I get this EXACT SAME PROBLEM, but I don't use Zone Alarm, I even tried disabling and shutting my Firewall off.

[dgavin123]

Hello everyone. I greatly apologize if bringing up an old topic is considered bad form here, but I need some help that directly relates to this topic.

I've done the following, as suggested by this topic:

• updated my video drivers (integrated video card in an HP pavillion ze2000)
• downloaded the newest version of Maple Story (multiple times...)
• thoroughly erased Norton/Symantec
• tried disabling my firewall (Zonealarm Pro) and also tried allowing the game to do all it needed to
• deleted and re-downloaded the C:/Program Files/Wizet/Maple Story/GameGuard folder

Now, some things of note that might be of interest are:

• My BSOD comes up before Maple Story starts, just after the nProtect progress bar dissappears. Zonealarm also asks me to give MapleStory.exe permission before the BSOD.
• My BSOD error is slightly different. I get a stop error, but there's no mention at all of a "dump_wmimmc.sys" file. It simply states the stop error, then does a "dump of my physical memory" and suggests talking to my computer administrator. I can take a picture if necessary.
• I downloaded the game Gunbound (which also uses nProtect) just today, so it's definately up to date, and the exact same problem happens at the exact time in the exact same way.
• A couple months ago, I played Maple Story all the time, but I had to reformat my harddrive and since I tried re-installing (very recently), the BSODs occur.
• I'm running Windows XP SP2 on an HP Pavillion ze2000 laptop.
• I downloaded and installed Maple Story just fine on a separate computer (a desktop) with absolutely no problems at all.

I'm hoping you guys can help me out, as you seem to be very good at this stuff. Again, if this is bad form, could someone please advise me on a better course of action? Thanks a lot.

I also have this same problem. Here is the anaylsis from the mini.dmp file. I hope this helps.
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

ATTEMPTED_WRITE_TO_READONLY_MEMORY (be)
An attempt was made to write to readonly memory. The guilty driver is on the
stack trace (and is typically the current instruction pointer).
When possible, the guilty driver's name (Unicode string) is printed on
the bugcheck screen and saved in KiBugCheckDriver.
Arguments:
Arg1: 80501218, Virtual address for the attempted write.
Arg2: 00501161, PTE contents.
Arg3: f6ad2b0c, (reserved)
Arg4: 0000000b, (reserved)

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT: 5

DEFAULT_BUCKET_ID: CODE_CORRUPTION

BUGCHECK_STR: 0xBE

PROCESS_NAME: GameMon.des

LAST_CONTROL_TRANSFER: from f31617e3 to f315f7cc

STACK_TEXT:
WARNING: Frame IP not in any known module. Following frames may be wrong.
f6ad2bf4 f31617e3 86013bb8 00000001 85613758 0xf315f7cc
f6ad2c34 804eddf9 8635ab80 85613758 806d02d0 0xf31617e3
f6ad2c44 80573b3a 84d297f8 86013bb8 84d29788 nt!IopfCallDriver+0x31
f6ad2c58 805749c9 8635ab80 84d29788 86013bb8 nt!IopSynchronousServiceTail+0x60
f6ad2d00 8056d326 000000e8 00000000 00000000 nt!IopXxxControlFile+0x5e7
f6ad2d34 8053c808 000000e8 00000000 00000000 nt!NtDeviceIoControlFile+0x2a
f6ad2d34 0040e02a 000000e8 00000000 00000000 nt!KiFastCallEntry+0xf8
00000000 00000000 00000000 00000000 00000000 0x40e02a


STACK_COMMAND: kb

CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
805010ac-805010af 4 bytes - nt!KiServiceTable+7c
[ 1e 84 59 80:d0 38 28 eb ]
805010c4-805010c7 4 bytes - nt!KiServiceTable+94 (+0x18)
[ 36 d1 56 80:d0 02 28 eb ]
805010d4-805010d7 4 bytes - nt!KiServiceTable+a4 (+0x10)
[ da 8b 61 80:d0 b0 28 eb ]
805010e8-805010ef 8 bytes - nt!KiServiceTable+b8 (+0x14)
[ 3a 8f 59 80 c6 5c 5c 80:60 3c 28 eb e0 9e 28 eb ]
805010f1-805010f3 3 bytes - nt!KiServiceTable+c1 (+0x09)
[ 5c 5c 80:a1 28 eb ]
805010f8-805010fb 4 bytes - nt!KiServiceTable+c8 (+0x07)
[ 22 f2 59 80:d0 d6 28 eb ]
80501110-80501113 4 bytes - nt!KiServiceTable+e0 (+0x18)
[ 5e 8f 59 80:40 3d 28 eb ]
80501128-8050112f 8 bytes - nt!KiServiceTable+f8 (+0x18)
[ 16 ad 56 80 6a 90 61 80:50 09 28 eb b0 c0 28 eb ]
80501134-80501137 4 bytes - nt!KiServiceTable+104 (+0x0c)
[ 3a 92 61 80:00 bd 28 eb ]
80501140-80501143 4 bytes - nt!KiServiceTable+110 (+0x0c)
[ d4 21 5b 80:50 9c 28 eb ]
805011b8-805011bb 4 bytes - nt!KiServiceTable+188 (+0x78)
[ 0a a9 61 80:e0 c3 28 eb ]
80501200-80501203 4 bytes - nt!KiServiceTable+1d0 (+0x48)
[ 54 e2 56 80:a0 07 28 eb ]
80501218-8050121b 4 bytes - nt!KiServiceTable+1e8 (+0x18)
[ 56 fb 5b 80:a0 99 28 eb ]
80501230-80501233 4 bytes - nt!KiServiceTable+200 (+0x18)
[ e2 fd 5b 80:c0 97 28 eb ]
80501334-80501337 4 bytes - nt!KiServiceTable+304 (+0x104)
[ ba a7 61 80:d0 c6 28 eb ]
80501350-80501353 4 bytes - nt!KiServiceTable+320 (+0x1c)
[ c4 6b 59 80:70 35 28 eb ]
80501360-80501363 4 bytes - nt!KiServiceTable+330 (+0x10)
[ e2 6f 61 80:80 c9 28 eb ]
80501378-8050137b 4 bytes - nt!KiServiceTable+348 (+0x18)
[ b2 7b 59 80:80 3a 28 eb ]
805013b0-805013b3 4 bytes - nt!KiServiceTable+380 (+0x38)
[ 04 f1 56 80:c0 0a 28 eb ]
8050140c-8050140f 4 bytes - nt!KiServiceTable+3dc (+0x5c)
[ 9a 72 61 80:97 b8 28 eb ]
80501434-80501437 4 bytes - nt!KiServiceTable+404 (+0x28)
[ a6 74 5c 80:40 a3 28 eb ]
91 errors : !nt (805010ac-80501437)

MODULE_NAME: memory_corruption

IMAGE_NAME: memory_corruption

FOLLOWUP_NAME: memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP: 0

MEMORY_CORRUPTOR: LARGE

FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE

BUCKET_ID: MEMORY_CORRUPTION_LARGE

Followup: memory_corruption
---------

[Nimble Rabit]

Hello everyone. I greatly apologize if bringing up an old topic is considered bad form here, but I need some help that directly relates to this topic.

I've done the following, as suggested by this topic:

• updated my video drivers (integrated video card in an HP pavillion ze2000)
• downloaded the newest version of Maple Story (multiple times...)
• thoroughly erased Norton/Symantec
• tried disabling my firewall (Zonealarm Pro) and also tried allowing the game to do all it needed to
• deleted and re-downloaded the C:/Program Files/Wizet/Maple Story/GameGuard folder

Now, some things of note that might be of interest are:

• My BSOD comes up before Maple Story starts, just after the nProtect progress bar dissappears. Zonealarm also asks me to give MapleStory.exe permission before the BSOD.
• My BSOD error is slightly different. I get a stop error, but there's no mention at all of a "dump_wmimmc.sys" file. It simply states the stop error, then does a "dump of my physical memory" and suggests talking to my computer administrator. I can take a picture if necessary.
• I downloaded the game Gunbound (which also uses nProtect) just today, so it's definately up to date, and the exact same problem happens at the exact time in the exact same way.
• A couple months ago, I played Maple Story all the time, but I had to reformat my harddrive and since I tried re-installing (very recently), the BSODs occur.
• I'm running Windows XP SP2 on an HP Pavillion ze2000 laptop.
• I downloaded and installed Maple Story just fine on a separate computer (a desktop) with absolutely no problems at all.

I'm hoping you guys can help me out, as you seem to be very good at this stuff. Again, if this is bad form, could someone please advise me on a better course of action? Thanks a lot.

Im having this same problem. I tested it on Maple Story, Gunbound, as well as Silk Road which all use the same Game Guard program(?).

Differences:
-I don't use a laptop, I have a desktop with an old nvidia graphics card without the latest drivers (to lazy, not having problems as of now besides this one)
-I do not have norton or zonealarm installed at all (avg and kerio work fine for me)

[Nimble Rabit]

Bump?

[P3-450]

Nimble Rabit and anyone else, please start your own thread with the problems you have.

You will have a better chance of getting a response.