A little while back Dell also outsourced their corporate support. There was so much screaming about their "techs" who either obviously knew little to nothing on how to help, or else could not understand the caller (and vice-versa), that Dell pushed their corporate support back to being U.S. based VERY quickly.
I believe it is an Internet myth, but I heard that Dell would play John Wayne movies for their outsource customer support personnel to help them hone their English skills. Anybody else hear something to that effect?
Riiiinnnnng!
"Well Hiya....my name is 'Tex' Ryijjana...How can I help you today, Pilgrim?"
Uh.....er.....five of my office workstations will not boot up properly....I'm not sure what the problem is....
"Wellllll....I'll tell ya' what....Quick! Round up all the other Dell's in a circle, hide the women and children and..."
Last edited by bistro; July 14th, 2006 at 08:01 AM.
Desktop: Intel i7 960 CPU @ 4.0GHz, EVGA Classified 4-Way SLI mobo, 12GB Corsair Dominator-GT 2000 DDR3 RAM, Crucial RealSSD C300 256GB Solid State Drive, Two WD 2TB SATA drives, 2x EVGA GTX 570 Superclocked graphics cards in SLI, Coolermaster HAF X full tower case, OCZ ZX 1250w PSU, Corsair H100 CPU Cooler
Laptop: MSI GT60-004US, 2x Seagate Momentus XT 750GB SSD Hybrid drives in RAID 0, 16GB DDR3 1600 RAM, GeForce 670M 3GB graphics card, Networks 'Killer' N-1103 WLAN card
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