Norton Antivirus Corporate Edition 7.51 client

[jdc2000]

I have a PC with Windows 2000 Professional that has the Norton Antivirus Corporate Edition client (version 7.51.847) on it. It has a scheduled scan at noon that I would like to either reschedule or eliminate, since the scan sucks up lots of processing power at an inconvenient time. However, I haven't been able to find any way to remove or change this scan. If anyone has any ideas on how to do this, suggestions would be welcome.

The attached image shows what the Norton window looks like.

Thanks.

[Tuttle]

What's the full text in that Origin column? I suspect the scan is being enforced by policy from the central Symantec AV server, rather than being set up on your PC individually.

[jdc2000]

Expanding the Origin column just shows Administrator. I think you are correct in believing that the central Symantec server is enforcing this. Unfortunately, I don't know of a way to change this. I have access to the server, but I can't find any place to change this setting. A screen shot link is attached.

Thanks.

[Tuttle]

Wrong version and wrong task, but see if this points in the right direction: http://service1.symantec.com/SUPPORT...d?OpenDocument

[jdc2000]

Tuttle:

Thanks for the link. That was helpful. Unfortunately, the Symantec Antivirus group shows no scheduled scans, and the Norton Antivirus group won't unlock - I get an error as shown in the screen shot attached. I think the Norton Antivirus group must be the one, but I don't know how to resolve the error.

Thanks.

[Tuttle]

Is that maybe a hangover from a previous server installation?

I wonder if uninstalling and reinstalling the client would get rid of the job, since the current server isn't trying to push it.

[jdc2000]

Thanks for the idea. That might work. I'll try that over the weekend. I now have 2 PC's with this problem. If you have any ideas as to how to perform the operation that the last screen shot indicated should be done, I'd appreciate any info. I'll post back later with either the results of your suggestion or any errors that Norton reports when I try to uninstall and reinstall.

One last question - can the uninstall be done from the client PC? I would think I should be able to do that, in case the PC was no longer going to be connected to the server, but you never know.

[Tuttle]

I'd expect the cache clearing option to either be in the Tools menu, or under the right-click menu for one of those nodes. I've never used Symantec's corporate AV server though, so I'm not sure.

You can uninstall from the client, but by default you'll need to know the password that was set during the install. I strongly recommend finding that out if you can; the alternative is a process like this, complicated by Symantec not offering 7.x docs any longer.

[jdc2000]

Thanks for the link. I was able to find the password to access the administrator functions for Symantec's setup. I'll see what that lets me do this weekend.