poppy4...thanks again for the help

LDThornton...thanks for the site suggestion BUT as i tried to follow it, and it really doesn't apply...when i check startup/control panel/sounds...there is no name in the sound box...when i check multimedia/audio...there are no devices in the playback or recording boxes.

step 1..of course, i checked the plugs, fuses and connections (i have speaker out)

step 2...can't check volume & mute settings because when you check contol panel/sound...there is NO volume because there is no device there

step 3 ...not the trouble

step 4...no help...still no sound

step 5...i thought this would do it!!! but that site suggests checking the "hp tools" the only item there is the keyboard (which i installed when i did the drivers in the hp site)....there was NO application or anything else!!!

step 6 talks about updating from the hp support or windows update site...there is nothing about downloading/re-installing the sound driver in the hp support but i did do a critical download of a windows update...installing the "windows media player" was successful BUT...i get the video BUT NO SOUND...even when i turn my volume knob where the volume is shown on the bottom of the screen as green lines...i get nothing!!!

step 7 just reiterates that i have no sound/audio/etc...as there is no sound reference of any kind in the device manager

step 8, windows did not find any new hardware & i don't know of any hp site to re-install the original drivers !!!!


how can i get my computer to re-install the original driver?????

please keep coming up with other suggestions, please