DSL Connection Problem
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Thread: DSL Connection Problem

  1. December 11th, 2005, 11:11 AM #1
    Smokyieus
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    DSL Connection Problem

    Hi,
    My DSL connection only stays on about 15 minutes or so and then it drops. My ISP says the problem is in my computer not their equipment but so far they can't help me with this.

    It is connected via a USB cable to the modem and a line to the phone jack.
    Windows ME. If I shut down or disconnect the power to the modem it will connect ok for a little while.

    I would appreciate any ideas on how to fix this.
    Thanks.
    Smokyieus
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  2. December 11th, 2005, 12:31 PM #2
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    photolady
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    Do you have a NIC that you could try connecting the modem to computer with?
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  3. December 11th, 2005, 02:52 PM #3
    anti-trojan.org
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    Is your modem over heating?
    Modems can get really hot and once they get too hot they can get troublesome

    I would make sure its well ventilated and clean from dust etc
    I am a CISSP (Certified Information Systems Security Professional)
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  4. December 11th, 2005, 05:19 PM #4
    Smokyieus
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    Sorry, I don't know what a "NIC" is?

    As for overheating, this is actually the second modem I've tried - both from my ISP and I'm having the same trouble I had with the first one.

    Thanks.
    Smokyieus
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  6. December 11th, 2005, 05:50 PM #5
    anti-trojan.org
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    is the modem near any speakers?
    I am a CISSP (Certified Information Systems Security Professional)
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  7. December 11th, 2005, 06:23 PM #6
    Smokyieus
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    No, not near speakers - however, it was located fairly close to a heat register but I have since moved it and don't see any improvement yet.

    Thanks for the responses.
    Smokyieus
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  8. December 11th, 2005, 07:53 PM #7
    anti-trojan.org
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    I would go through the list of modem problems and fixes on this site .. It may help

    http://www.dslreports.com/faq/8384
    I am a CISSP (Certified Information Systems Security Professional)
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  9. December 11th, 2005, 11:41 PM #8
    Smokyieus
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    Thanks for that link, I can't see anything that applies here but maybe I'm overlooking something.

    Thanks.
    Smokyieus
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  11. December 12th, 2005, 01:04 AM #9
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    photolady
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    NIC is a Network Interface Card. It looks similar to a dialup modem except it has an RJ45 plug, that is bigger than a phone jack.
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  12. December 12th, 2005, 07:53 AM #10
    Smokyieus
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    Thanks, Photolady, maybe I'll mention that to my ISP when they call back today.
    What I don't understand is that if it is "in my comptuer" as they say, why can I connect OK for about 15 minutes at a time.

    Thank you.
    Smokyieus
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  13. December 12th, 2005, 08:58 AM #11
    NoelMVP
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    Thuis can also be due to a dirty line - have them talk you through adjusting the settings to limit bandwidth slightly.
    To advise further, we'd really need to know
    1) your ISP
    2) what the nominal connection speed is
    3) what the make/model of modem is
    4) what sort of transfer speed rating you get from sites such as http://www.dslreports.com/stest - pick a test site that is near you, or one
    recommended by your ISP for this purpose.
    Noel Paton (MS-MVP 2002-2006, Windows)

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  14. December 12th, 2005, 02:55 PM #12
    Smokyieus
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    I have very limited time to respond but want to thank you for the suggestions. My ISP is monitoring the line for a few days.
    Thanks.
    Smokyieus
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  15. December 21st, 2005, 08:01 AM #13
    Smokyieus
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    The problem must have been in the modem as a new one is working fine now.
    Thanks.
    Smokyieus
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  16. December 21st, 2005, 08:04 AM #14
    NoelMVP
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    Great! - glad to hear it's resolved.
    Thanks for coming back to let us know.

    Happy Christmas (or whatever!)
    Noel Paton (MS-MVP 2002-2006, Windows)

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  17. December 21st, 2005, 08:42 AM #15
    Smokyieus
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    It is still Merry Christmas for me!

    Happy Holidays to You, too!
    Smokyieus
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