Trend Micro and Remote Desktop

[JodyWood]

I am using PC-cillin Internet Security by Trend Micro. I also want to have Remote Desktop access to this computer. However, I'm not sure what I need to configure in PC-cillin Internet Security in order for Remote Desktop to work. The computer has XP Professional. What do I need to do to allow Remote Desktop use on this computer which is using PC-cillin's firewall?

Thanks in advance for all your help,
Jody Wood

[Steve R Jones]

In "theory" when you launch Remote - Trend should detect it and ask you if you want to allow it to run. Saying yes usually does the trick..

[JodyWood]

I tried the "theory" approach, but it did not work. It did not even ask about whether or not it should be allowed.

I hope I have not confused the question. I have a PC that has Trend Micro security software installed on it. I also want to be able to access this computer from other computers off-site via the Internet using Remote Desktop. I have Remote Desktop enable on this computer. However, when I attempt to connect to this computer from elsewhere, I am unable to do so because for some reason the Trend Micro firewall is blocking access. If I disable the firewall and try again, it works fine - like it should. But, I'm not going to run without the firewall. There has to be a way to configure Trend Micro that allows me to use Remote Desktop like this. If there are any other suggestions, please let me know.
Thanks,
Jody Wood

[Tuttle]

If you can't get an exception added for the application, opening TCP port 3389 inbound should be sufficient.

[JodyWood]

What exe or program should be referenced for Remote Desktop? Remote Desktop is part of the Control Panel - System Properties - Remote tab in XP. Is it even run via a program? Or is it a service?
Thanks,
Jody

[JodyWood]

Does this look configured right? Or should there be more specific settings? It does work this way, but I want it to be fairly secure.
Thanks,
Jody Wood

[IMG]RemoteDesktopTrendMicroConfig.jpg[/IMG]

[Tuttle]

That should be fine.

I don't know what application Remote Desktop shows up as to firewall apps; by the time i can connect to RD here at home I've already logged into the local network through VPN so it trusts me.

[XOR]

You should be able to see which application got blocked in the logfiles of PC-Cillin.
Pcc-Cillin > Summary > Event logs > Personal Firewall Logs