Hi All,

I've got this sick computer that won't connect to the Internet. We first found that the modem was bad -put in a new one, but now, though it dials, it can't connect.

The symptoms are strange. TCP/IP is "bound" to the modem in Control Panel | Networking; Windows Login and Client for Microsoft Networks are there also. All diagnostics on the modem are fine, and it dials and tries to connect properly. However, when you right click on the dialup icon in Dialup Networking and go to Properties, then go to Server Types | TCP/IP Settings, nothing happens. That is, the button grays but you go nowhere (i.e., never get to the TCP/IP windwo). Accordingly, the error that we get when we try to connect to the Internet says that "Could not negotiate a network protocol", suggesting that it, too, could not find the TCP/IP settings.

We have uninstalled/reinstalled TCP/IP, Windows Network, Client for Microsoft Networks, Dialup Networking, and the specific dial-in. All have no effect on the problem.
We checked the hard disk and file system and
fixed a bunch of problems, but this too had no effect on the dialup networking problem. Next, we reinstalled Windows (Win 95c), and,
this too had no effect on the problem. We re-reinstalled Win95c, and this, too had no effect. We tried a second modem, and the same problems persist (we tried both PCI and ISA modems; the ISA WinModem has worked better than the PCI modem but neither connects).

We're a bit frustrated. Any way we can get this work save re-formatting and starting fresh?

Thanks for your help!

Shaun Black
[email protected]